FlexSteel Industries reviews and complaints 1
View all 32 complaintsFlexSteel Industries - Fabric premature wear
Purchased a living room set from Flexsteel about two years ago and noticed before the one year warranty was up that the fabric was wearing out very quickly. We had a flexsteel representative come out and he determined that the fabric was wearing quickly and had the furniture recovered. We spent several hundred dollars extra when we chose the new fabric which supposedly had a much higher wear resistance. Again after less than a year the material started to wear quickly. We again called the representative out and he took an arm cover that had very little wear as an example. We finally got an answer that they refused to remedy the problem. We took the complaint to the Better Business Bureau and the company refused to recover the furniture after several months of waiting. Please do not buy from this company because they are purchasing their material from China and it seems to be a very poor quality.
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Captain chairs & sofa in RV are Flexsteel and the wear is considerable and looks horrible. Flexsteel refuses to do anything about it.. The main construction for the furniture seems really good but the material is the cheap and doesn't hold up at all so definitely not worth it. I would never buy furniture from this company..