Best Western International reviews and complaints 1
View all 95 complaintsBest Western International - I was charged on my debit card to reserved a room on 6/25/2011
Hi my name is Arturo Rangel On 6/24/2017 I made a reservation through Trevelocity for Best Western Hotel on 815 San Ysidro blvd at San Diego Ca for a room on 6/25/2017 through phone and was charged $123.00 a night on 6/24/2017 on my debit card. When I went to go check in at the hotel on 6/25/2017 the lady in front desk name Maria told us that there wasn't any reservations for us and didn't have any rooms available but on my bank statement showed that $123.00 was charged for the room reservation and the lady name maria told us there wasn't anything under the name Arturo Rangel on there system we drove 5 hours back home that same night so I'm doing this complaint to recieve my refund back and wasn't satisfied with the service if you could please contact me at asap to [protected] if any questions contact us or email us at [protected]@aol.com I would really appreciate your concern thank you have a nice day.
The complaint has been investigated and resolved to the customer’s satisfaction.
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We should have known when we first walked into the place and the manager was being rude to another unhappy customer on the phone, that it would not be any different for us. These people are rude. Including management. We had reservations for a family of four. They not only messed up the reservations, but the room and Hotel did not look much like the website. They gave us one queen bed for two adults and two teenagers which wasn't what we had reserved, obviously. When we asked where the other bed was, they said we had to get a different room. So we said OK give us a different room, because we planned to stay three nights. They then, told us we had to go online to get a comparable rate. It was impossible to get an answer as to how we would know if our reservations would be good this time because they weren't good now. When we finally got another room, there was no phone hook-up where the phone was, the sheets would not stay on the bed so we ended up sleeping on a hotel mattress (gross, right?) the toilet had urine from a previous guest on it and the room was right next to the cleaning people who talked and made noise all night. But the cleaning people were the nicest people at this Hotel. Do not stay here if you have a choice. It was not worth $120 a night. Management was condescending, extremely uncooperative and not nice about anything. The pool and breakfast were not too bad. It was their only redemption.