McDonald's reviews and complaints 1
View all 2874 complaintsMcDonald's - customer service
McDonald’s at 1100 Fillmore St San Francisco CA [protected]
On Saturday, November 12, 2011 afternoon, I have ordered sandwiches and ice water at McDonald’s. The lady who is big dark skin wearing glasses gave me my order but when I asked about my water, she did not care to get it and told me to wait. About three minutes later when the cashier who took my order asks her to get the water for me, she did not get it and said to wait. I had been standing there for three minutes while she ignores me and my food got cold. The cashier then left the register to go get the water for me. She had no concern for the customer and even worst she was not even a team player as she was also asked by her team member (cashier) to also wait when he requested for my water. I do not recall ever having such a bad experience with McDonald’s in my past 30+ years. The only good experience is the cashier is more for the customer while the lady did not care for anybody even for her own team mates.
I was waiting and the cashier saw that I was still waiting and he asked her to get the water for me and She did not care even when the cashier asked.
The complaint has been investigated and resolved to the customer’s satisfaction.
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