My Perfect Resume reviews and complaints 4
View all 162 complaintsMy Perfect Resume - scam/ripoff/unauthorized credit card charge
I came across this site that advertises as "free" resume service in other websites. After I spent a hr. and was about to download I got a message that I need to pay 2.99$ for downloading it. I should have got wind that this is a shady site. I was mainly interested in the template and the downloaded file that was totally messed up cosmetically (my purpose defeated). I cancelled the service right away (02/15/2016) and requested a refund.
Couple weeks later I noticed 2 charges $35.xx and $1 in foreign transaction fee. I came to know my trial subscription money back guarantee did not go through and on top of it they had stolen 36$ from me. Yes to me it is stealing.
I called their rep and she opened a case ticket # [protected]. I explained the entire situation and even asked her to check the activity logs that would show that I did not use their service beyond 2 day (trial period) and have not logged in going forward.
I was generous enough to let go of the $3 (Money Back Guarantee) and requested to refund 35$ . Next day I got an email that the billing department have rejected my refund.
Customer sign up for trials based on good faith that the service provider is genuine and not a scam artist. After this episode I am paranoiac about signing up for any trial offers.
My Perfect Resume - Unauthorized credit card charges
This is the second complaint I have lodged. I logged onto myperfectresume.com, tried to create a resume, it didn't work, company will not stop charging me. I was charged $136.75 on 28 september 2015 and I would like the monies reimbursed immediately. Please email me at [protected]@gmail.com with an outcome asap.
We're very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly if you have any further issues. We will send you a private message here as well and email to the email address provided (zoedempsey1985@gmail.com). We will take a look at your account personally and resolve this issue quickly for you.
Thank you in advance.
Best regards,
My Perfect Resume
My Perfect Resume - Scam
Warning to everyone do not use this service, they state it's free resume building when it's not. At no stage while building resume is any cost mentioned it's not until you finish it a small fee is required and credit card details. Unknowingly that a fee of 34.95 will be coming out every month, it's a scam and this site needs to be shut down! By all the complaints on this site I am not the only one that has been scammed... Not happy!
Hello client, We are really sorry you feel that way. Our subscription terms and conditions are available for the client to see before making any purchase as well our free account gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. However you can download a plain text version of your resume for free.
The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at customerservice@livecareer.com or you can send me a private message and I will see if I can be of more assistant to address all your concerns.
Best Regards,
Live Career
My Perfect Resume - Continuing to charge after I cancelled subscription!
I used the site to build and create a resume. After I paid to use it I cancelled my subscription but still got charged. After calling the customer "help" center they were unable to offer any help, all they said was because they couldn't locate an account linked to my email they wouldn't be able to provide any assistance. Well, that makes sense because I cancelled the membership and no longer had one! I provided everything they asked, last four of CC, email linked to account and full name. They then tried to blame the continuing charges on my credit card company and not themselves. I have my account number that My Perfect Resume assigned to me and the email account and last four of my CC however no one at the organization can seem to fix the problem. What a complete scam, I am so frustrated, and it's not a little charge it's $35.80 a month!
Dear Eforeman,
I’m very sorry that you have had this experience with our service. Please contact me directly with the last 4 digits of the card that used to purchase and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best Regards,
Anna
MyPerfectResume
Latest My Perfect Resume Reviews
They charged me unnecessary Scam artists/ rated f on bbb/ don't use Requesting refund for unapproved monthly charges and billing post cancelation My perfect resume.com Warning to job huntersGiving a Voice to Consumers
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