Days Inn reviews and complaints 1
View all 755 complaintsDays Inn - Pricing and customer service
On 11/30/2022 at 2 pm, I got online to make a reservation for the Days Inn in San Marcos, California for one day. I decided to call instead. I was told with my military discount, the price excluding tax, would be $90. Online the price was $74.71 and that was without my military discount. So I opted to book online. It was very hard because there was no way to put in the discount, so I had to pay the full price. That was the first problem.
After the transaction was finished, I saw there was a charge of $15.99 for "Services includes 24/7 human support". Since I did not use any human support I wanted to know why I was charged this fee. I called the [protected] to get answers. The customer service representative was very rude and would not listen to my full question. When I asked to speak to a supervisor, he hung up the phone.
Natually, I called back. I spoke with Heidi. She was pleasant. She basically told me this was charged to all online customers "incase" they need to call to set up another reservation. I will never call Days Inn to make another reservation. Ever.
I have served my country honorably for 15 years. I deserve my discount, and I do not see how making a reservation online warrants a $15.99 just "incase" fee.
Desired outcome: I would like a refund of $7.41 for my well-deserved military discount and the ridiculous "incase" fee of $15.99.
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