Circuit City

Store Closing! 10% Off Everything! Nothing Held Back! Banners in the windows.
All Sales Final No Returns signs inside the store.
I go in looking for a digital camera. I see a Nikon Coolpix P80, Was $359 now $329.
It was "The last one", the floor model. I say OK, I'll take it. The salesman gets the box with accessories, there's no battery. The battery is not a common type, so you need the original. The salesman tells me I can find one online. I tell him OK, but he needs to move on the price, knowing that battery is going to cost me about $40. He's firm on the price, so I leave. Two miles away is another chain, same camera, complete with warranty and battery is $299.
Beware of "Store Closing" sales.

I purchased the HP notebook from Circuit City on Black friday of November 2008. This came with the $150 rebate from Circuit City. I applied for the rebate through their online tool as soon as the computer arrived about 10 days later. I received an email on January 22, 2009 that the rebate check was sent and that I would receive it in 7-10 days. I never received the rebate check. I began calling about 2 weeks later and each time I was told to give it more time.

I called on Feb. 21, 2009 and they said that they would reissue me a check and that I should get it in 7-10 days. Once again NO CHECK. Every time I call they say that I should give it more time. I now believe I will not be getting a check.

What is frustrating is that once I heard they were filing bankruptcy in January I was going to return the computer so that I didn't need to worry about getting a rebate check. However, the person at the rebate center assured me that I would get my check. I trusted them and now I doubt I will ever see the rebate check.

I think everyone who is waiting for their rebate check should somehow get in line first to be paid out. Is there any class action going on with this? Has anyone received their rebate check since they filed bankruptcy. I would like answers and no one is giving any. This is the most dishonorable company and I am so glad they are out of business so no one else will get robbed like I did.

We needed a new receiver for out TV and theater system and last Saturday went shopping to find one. Our first stop was going to be Best Buy, but there is a Circuit City right there too. Since it was going out of business we thought maybe they would have a good buy. Our 1st mistake. Little did we know just because Circuit City is on the sign doesn't mean it is. Later I find out about this.

We go in and they only have a few receivers left and one is in the box, I ask if we can open it and the salesman says no, my question then was how would we know anything about the receiver without doing this. I told him we needed one with surround sound and the center speaker. He assured me this one would work, an Onkyo TX8555. We thought the price was good and naive people we are bought it.

We got it home and found out the lie the salesman told us. This was not surround sound and had no outlet for a center speaker. This is where we start finding more of the deception. I look this receiver on the internet (something we should have done at the start) and find Circuit City also marked this up to mark it down. They have the highest price on this of anyone and the sale price is not even close to being the lowest. I call the store..they won't even talk to me, the I start the Circuit City 800 number and of course get someone who knows no English other than the script they have been taught to read. These people have no respect for the customer! I am told that I have no recourse since Circuit City doesn't own the "Going Out of Business" sales, the liquidator owns them. I thought this was illeagal, but I guess not. I also thought the mark up to mark down was illegal.

Buyer Beware! Let's hope this bankruptcy will take all the stores out or make them become a more reputable company. As of now we have a $240 receiver we can't use.

Amount: $1511.99
In December 2008 a television was purchased on this credit card in the Cranston R.I. store. It was on sale; however, it was not in stock. The salesmen said to purchase the television, in order to preserve the sale price, and when the set came for delivery into the Cranston store stock, I would receive a phone call and I could pick it up. However the set never came in, they never received any more stock . I have spoken to reps from the company who say they have straightened out the issue. I was told it would reflect in the March 2009 bill and was also advised to put this in writing. However this never happened I am enclosing a copy of the receipt as this is the only documentation I was given. I never picked-up the item since it never came into stock, so there is no delivery receipt. I was never given any other written documentation, just a verbal commitment that I would receive the item when it came into stock If you contact the store they will tell you that no delivery receipt exists. I am formally asking Chase, as my credit card company, to please investigate this on my behalf.

I purchased a computer for my son in August, 2007, complete with extended warranty. By March, 2008, the keyboard needed to be replaced, so we did what they told us to & shipped it to them. We never saw it again. A random phone call sometime in May from an unknown caller reported that we would be receiving a gift card in the amount of the computer purchase price. When I started to question the cost of the warranty, I was hung up on and could not locate the origin of the call. My son has tried to track & contact them online while I have made phone calls, both to no avail. As of today, February 25, 2009, we have no gift card, no computer and no explanation. Please help us! This was over $1, 500.00 that I can not give away.

I bought a laptop from Circuit City at the end of Nov. 06, for my daughter birthday present. Her B-Day was in Jan. Along with the laptop, I purchased Microsoft Office Windows and an internet security program to be installed by Circuit City. Unfortantely, I didn't open the box until it was time to give it to my daughter (1 1/2 months later). BUT...when I did open the box, the disks for the MS Windows and the internet security programs were not enclosed. The programs were installed on the laptop, but NO DISKS. I went back to Circuit City and told them that they didn't put the disks in the box, and that I needed them just in case the computer ever crashed or something (to re-install them). Well, they told me that they no longer have 2006 MS Windows (by now it was 2007), and they couldn't help me (I did get the internet security program disk though). Anyway, after complaining, one of the computer techs brought me a copy of his MS Windows Program. Well, guess what, is doesn't work. So, long story short...Circuit City stole about $110.00 from me. I mean, I paid for something that I never did receive. And to this day, my daughter's laptop still does not have a Word Program on it. Which I'm going to have to purchase again soon, because she is going off to college soon, and will need it.

We wanted to take advantage of the liquidation prices at Circuit City and got royaly screwed! We bought a 42" Panasonic Plasma TV for around $800, we got it home and opened the UNDAMAGED box and found the inside screen of the TV cracked all the way down the left side. Called the store and they wouldn't even exchange it for another of the same thing. Told us the manufacturer would have to take care of it. Manufacturer says they aren't sure if they can cover it or not with the waranty. I may be out over $800 and no one can or will do anything! Any suggestions would be greatly appreciated...

purchased laptop from Circuit City in Oct. 2008 - they went out of business in 2009 and we had purchased an extended warranty service for this item - it has been impossible to contact any personnel regarding their honoring this insurance and even the web site isn't helpful - additionally if they have gone out of business who do I get, every day, a pop ad advertising their products - mainly I want to know if I need service will it be there for me and where do I get info on this matter.

The shipping for my order was a disaster. I ordered a camera on Dec. 14, 2007 and took advantage of the "free shipping" offer for orders $24 and over (I think 24 was supposed to have something to do with Xmas). The CC website informed me that the order would arrive 12/21/07. It didn't arrive. I tracked the package using the information given at the CC website - I was then informed that the camera would arrive 12/28/07.

According to the tracking system for the useless "FedEx SmartPost" the camera wasn't even picked up until 12/18, it made its way to a sorting center in WV by 12/20/07 and as of the writing of this review it still hasn't moved. The sorting center is at least 600 miles from the NY state destination. When I call CC they can provide no additional information, they dropped my call at least twice, I wait for long periods to receive nothing. There is no offer to resolve the issue. I don't plan to use Circuit City again. Very disappointing. Oh yeah, when you call Circuit City they'll ask for your phone number every time. They don't use it to do anything! You don't need to give them your phone number, just your order number will be fine.

I had purchased a Lenovo Laptop on 8th Jan, 09 online by selecting an in-store 24 mins pick-up. USD 665.49 was deducted from my bank account during the online transaction and on submitting a page stating a web reference number and other order details was shown. Also, the page further stated that I can collect my order from the store in 24 mins.

Reference number: WEB501169315

Order date: 01/08/2009

Store:

Sunnyvale

111 East El Camino Real

Sunnyvale, CA 94087

[protected]

When I reached the store 1 hour after I had placed the order, the store guys refused to accept the order saying an order number wasn't generated against your order.

Even worse, then they asked me to search for the laptop model I had ordered and buy that on retail then and there. Because I required that laptop asap, I even searched for it in the store but couldn't locate it. Finally after requesting the store staff to help, they pulled out the laptop from under one table in the store.

Finally they even refused me to give the 24 USD gift card for defaulting the 24 mins timeline.

After going through all this trouble (and spending almost an hour in store) and paying double the amount (one amount I paid online which i received back 4 days after cancelling the order and another amount I paid in-store for retail purchase), I was able to buy a laptop from CircuitCity.

Now I heard circuit city is closing down, who's responsilbe.