Pure Medical Spa reviews and complaints 1
View all 37 complaintsPure Medical Spa - Company closed!
The only reason I found out that this place had closed was because I was shopping at Valley Fair and noticed that all the lights were off and the doors were closed at the facility. I went up to the door and they had some kind of police report on the window. So I Googled it and came to find out they had went out of business! This is very disapointing that a company would do this type of scams. I still had quite a few treamtents left and actually had an appointment scheduled for next week. I tried to conact them and their website has been shut down, there is no information as to who you can contact to get a refund.
I guess I should have known better since I used to work for them when they were called Nuvo International. And back then they were scamming people left and right. They would always double book the nurses, never give them appropriate breaks or lunches, clients would have to wait a long time to be seen, I saw clients coming in with burn marks from the lasers and peels, botox treatments gone wrong...
I thought that maybe since they had changed owners that maybe their services had improved, but boy was I in for a surprise! These people are scam artists and I wouldn't be surprised if they knew they were on the verge of bankruptcy and just kept taking peoples money up until their last day. There are no words that can describe how uspset I am!
The complaint has been investigated and resolved to the customer’s satisfaction.
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Dear Pure Med-spa and/or Britesmile/Briteskin customer,
It has come to our attention that the company you have used for laser skin services is closing many (or all) of their facilities and appears to be going out of business. Unfortunately, when this happens, they often take the hard earned money that you have paid for services with them leaving the client without the services they paid for. We are not affiliated with Pure Med-spa or Britesmile/Briteskin in any way. However; we would like to help. While we cannot honor the contracts you have with Pure Med-spa and/or Britesmile/Briteskin or offer you any legal advise, we can offer you 25% discount on services in our office.
We are a small, family run business in San Jose, CA that has been open and in good standing for 14 years. While we do not offer as many services as the larger chain med-spas, we do offer LASER SKIN RESURFACING, LASER HAIR REMOVAL, IPL ACNE TREATMENTS, PHOTO-FACIAL REJUVENATION AND MASSAGE THERAPY. We pride ourselves in offering great customer service, no pressure sales tactics and honesty in every aspect of business. We have outstanding reviews and testimonials. Please check us out and see for yourself.
Here is a little of what you get with us:
FREE no obligation consultation
No high pressure sales tactics
No Package pricing ( you pay as you go per visit)
Regular pricing lower than the competition
Honesty at every level
Highest customer service anywhere
Additional 25% off our regular LOW prices (if you can provide a receipt proving loss of money or services from another med-spa)
While this does not reimburse you for the money you have lost, we sincerely hope that it helps you afford to get the services you originally wanted. Please feel free to contact our office by phone or email if you have any questions. We will be happy to assist you in any of your aesthetic needs.
Sincerely, Dr. Kathy Bragg
Owner and Operator of A Youthful Reflection
www.AYouthfulReflection.com
AYouthfulReflection@gmail.com
[protected]
same thing happened to me. if you find out anything please let me know