Ecco

Hi,
I have gone to Del Amo Mall in Torrance, CA and their ECCO store manager was super friendly and amazing at work. Since I loved his service and the shoe he had offered so much, I bought them for myself. The shoe was super comfortable and perfect for my feet just like how he had mentioned so I decided to buy it for my daughter who lives in New York and send it to her. She also loved it which was great. I went back on Christmas Eve, December 24, 2020, to buy my daughter another pair of shoes as a Christmas gift. But an employee name Daniella/Danielle was super disrespectful, unethical, rude, had no knowledge whatsoever of the products when I asked her questions, and very impolite. I was incredibly disappointed by her attitude which made me think very negatively about ECCO overall. I loved the manager's service which is why I came back to order another shoe but she was the opposite. She didn't look at the item I was pointing at, she didn't let me talk, she didn't hear my opinion, she didn't even know what she was doing, and so much more. My daughter ended up receiving the wrong shoe because Daniella/Danielle couldn't do her job properly. My older daughter in New York had contacted the customer service and they were also very disrespectful. They said they have no power over that and was rudely telling my daughter to tell me to go back to the store and talk to the employee by myself. Now my daughter didn't ask the customer service to fix the problem. She called them to ask for help. Not only did they not give any help, but they only gave her disrespect. I went back to ECCO today with my younger daughter in Del Amo Mall and a man was in the counter and I talked to the man, telling him how disrespectful and so rude Daniella/Danielle was. Daniella/Danielle was in the back and she came out. She was standing there, just looking at me and my daughter, and didn't say a word. I told her, because of her rudeness and effortless action, not only my daughter received the wrong gift, but she angered me. When a customer complains to the employee, the first thing they should say is "I apologize for my mistake. Can I know which item I sent wrong?" but no. She was still rude and disrespectful and said "that's not my fault. I don't control the shipping." And I had to explain to her AGAIN, what she did and what kind of actions she was clearly rude for, which I don't understand why I needed to explain. And she said very disrespectfully and with no sincereness at all, "ok then I apologize." Now, would any of the customers feel the sincereness if an employee is clearly not sorry? The workers didn't even care to check what item was sent wrong and didn't ask for the receipt which they usually do. I still love ECCO's item but I am so so incredibly disappointed at this service. The receipt shows the cashier was 5082.