24 Hour Fitness USA

On 4/27/2019 we attended a festival in Upland the 24 hour fitness booth was there. They had us go in and explain to us that they were having a special for the lemon festival they informed us that for $10 each person we could try out their new facility in Upland until May 26 with absolutely no contracts as we made sure to ask at least three times no contracts. We even paid those $20 for both of us in cash to ensure that our credit card was not used and that we weren't obligated to sign any contract. They said they needed to keep our card on record in case we decided to sign up if we liked it after May With no initiation fee as that was also part of the lemon festival, We left thinking that it was going to be pretty awesome to try out the gym the sales representative Khalid Williams caught up to us a few minutes later stating he had forgotten to get us to sign A paper even though it was not a contract he said since we were at the lemon festival we signed it so we could be able to just enjoy the rest of our day there as that had been our plan .My boyfriend decides three days later to go to the gym to try it out and was told that he was now in rolled in a 12 month contract immediately he inform the representative that we had not signed up for any contract we called the one 800 customer service number and they said we needed to get a hold of first of the facility manager and if nothing was done we needed to contact the district manager everyone seems to be giving us the runaround and nothing is getting solved