Herbal Groups

I received my package and i was under the impression from all the negative reviews that Id have been taken advantage of! THAT WAS NOT THE CASE. The sales rep was clear and I agreed to the terms. I am 120% satisfied and appreciated the good salesmanship their people shown me ! Thank you Herbal Groups for all your help!

SCAM they will make unauthroized charges to your card. You will have to change or cancel your card. BEWARE. SCAM THeir numbers to cancel do not work. Cancel your card quickly before they keep charging you!

How about you all start by listening to the calls! if they arent using your name and you still agree then you have to have your head examined! Diet and exercise is needed to lose weight, the cleanse is an aid to maximize your benefits. When i got my call, the rep was clear and explained everything to me. I asked questions and listened to the answers, no one forces you to buy. Accept responsibility for your choices and stop blaming others. Diet products are NOT MAGIC! the same thing isnt going to work for everybody, you have to put the effort in to get the results.

I went to a Acai Berry site and did a 14 day free trial thing for Acai Berry pills and when I went to go check out it asked if I wanted to add Colon Cleanse pills too for an extra 5.95 shipping. I said sure and I originally thought all this was from the same Acai Berry company, but it was not. It was from two different companys. Herbal Groups was the second one. I called to cancel the Acai Berry after 14 days of online shipping purchase and I did NO problem. Then I call after 14 days to cancel with Herbal Groups and they told me that they would give me a deal of $55 instead of $86 dollars if I agreed to try it for the recommended time. SO stupid me, said sure. They weren't working for me so I called to cancel my account and made sure that I was only going to pay the $55 dollars like they had said before. They said yes. So I waited and waited for them to charge me and they finally did about 3 weeks later! But it wasn't for $55 dollars it was for $70. Then I get a call from them later that day and they say that they've sent me a free complimentary gift in the mail and that when I get it I need to call them back. Well I told them that I did not want the gift and he said that it had already been sent. I went through the whole spill about how I already cancelled my account with them, they over charged me the first time and that I did NOT authorize for them to send me more stuff. And he goes on to tell me that I just need to call back when I get the package. I said "what if I don't" and he said, nothing's going to happen to you if you don't, but it's best that you do! And then he hung up the phone. Well I finally get the gift in the mail and it is those DAMN pills again. There was a piece of paper in there saying "Thank you for your purchase"! So I call them and go off! Telling them that I have a big family I need to take care of and I can't afford to pay all this money to their scamming company. I told him that I recieved another package and he said oh yes... that is your month's supply you asked for! I did NOT ask for another month's supply... I cancelled my account! So he said he listened to all the recorded phone calls and it said that I called and purchased more pills and that I authorized them to charge my card another 44 dollars. I was so pissed at this point, I told them that I was contacting the police and that I would be turning them into Better Business Bureau and asked to talk to their accounts manager. I get on the phone with him and he says the total opposite of what the other guy said. Told me that my account was charged once $70, but that they never promised to give them to me for $55. That was a bunch of bull! Then he told me that they were going to cancel my account now and that I would not be charged again for the complimentary gift part. I didn't believe them. So I asked if he would send me prove through a conformation email proving that my account had been cancelled. And he said NO! And then when getting off the phone he said "I'm a man of my word... goodbye Mrs. KING!" That is not my last name. They are totally scamming the HELL out of me. So I had to cancel both my husband's and my card and have our bank send new ones. Hopefully I won't get an email from them saying that I owe them money, because they definitely owe me! I'm contacting BBB today and turning those F'ers in! They do not belong in business! I've definitely learned my lesson and am now a much smarter woman!

I totally agree, I rec'd this order on Feb 25 and tried to cancel prior to March 11. They would not cancel the order. I had to call my bank and they said the charges were pending on my account. In order to dispute the charges I would have to file a claim after the charges were posted for payment. This is scam and I should have known better. Anyone out there thinking of doing this, DON"T...This is a SCAM

I agree! I got my money back, I cancelled it but that acia berry scam me. I suggest don't buy anything online unless its coming from an actual company or through pay pal.

It's a scam! I got my money back but I never got my money back from the acia berry ###. My word of advice is never buy anything off the internet unless its coming from a straight known company or pay pal.

Thanks,

Angie

After receiving more products than I expected to received, I decided to check this company out and saw the numerous complaints. I, too, tried to reach customer service to find that I could only leave a message. I called my credit company immediately and closed my account. Hopefully, I reacted quick enough. Lesson learned!

This is to inform you that Iam no longer interested in your products for weightloss. And STOP withdrawing my money from my Bank Account with immediate effect. Yourssincere customer Shem Kaddu.

I had the same problem with this company. I checked my credit card statement and they charged me extra. When I call they said the charge on my credit card included shipping and handling. I hadn't received the product yet when I called them, so I wanted to cancel it before I received anything else or had outrageous charges on my credit card from them. The lady I spoke with on the phone said that a shipment had already been sent out even though it had only been six days since I had placed a two week free trial and that I would be charged $59.95 on my credit card and I told her no that I didn't want it. She said to call back in two weeks and they would cancel it if I didn't want it. I told her no at least 3 to 5 times and that I didn't want anymore charges on my card from her company. She finally gave me a cancelation number. I sent an email to the company and got a reply that day. They said they would issue a refund to my card. The lady that replied to me was very helpful, her name is Donna Hart. You can contact her at donna@herbalgroups.com.

Thanks Guys, you saved me some time and money. Canceling a credit card over somthing like this is more trouble than you can imagine utitil you have to do it. But that is the only way out.

I also purchased the trial product for what was supposed to be 5.99. Also, received a bill for the 5.99 and another for 88.00 when the product arrived. The letter that came with the product indicated to call the number to cancel, which I did, I waited almost a half an hour listening to a message telling me that someone would get to me soon, and then suddenly I was sent to a mailbox and asked to give my name, phone number etc. I gave them all the required information and never received a response. I am still getting this stuff and it is being charged to my credit card and I am having a very hard time getting in touch with them to have it ended. The product did not do what it claimed to do, I get headaches across the top of my head when I use them and some lightheadedness. What a rip off...

I also was mislead by the promotion for Herbal Groups Naturally Young Intra Cleanse. Apparently we all missed the fine print in the "Terms and Conditions" that explains how the billing will proceed. I do not choose to do business with a company whose intent is to catch customers unaware by hiding this information in the fine print (Even if it is legal.) My experience so far has been better than some. I only had the shipping charges, which I had agreed to, on my credit card statement. I emailed Paul Avila @herbalgroups.com, and also phoned Customer Service at [protected], saying that I would send back my (Unopened) bottles, and expected to not be charged. I was assured both by email and by phone that I could indeed return the product and not be charged. I think it helped that I had the original order # that I was given when I first ordered. (Paul Avila offered that I could try the product for no charge, and just reorder if I wanted to. I was not interested.) I will watch closely to be sure the above has happened. Since Paul Avila wrote and eloquent note telling me that Herbal Groups IS a reputable company, I explained that I was not interested in doing business with a company that uses these promotion practices. It might help if they get many such responses from potential customers.

My nane is Yesenia and I too feel the same way... I have been trying to get through to [protected], I've been on hold for 20 minutes or more, I could never get through to anyone... I also tried to email them as they instruct using the email (support@naturallyyoung.net) the windows says that, that is not a valid website. I'm so frustrated. I just called my bank and had them xc my debit card, I hope that no charges will come through.

I WANT TO CANCEL INTRA CLEANSE PRODUCT

I too was scamed by this con-artist of a so called company. There has to be a way to shut down these thieves, with the economy like it is a this has to be stopped.

I was just contacted by a rep from the company named Jason, and he soooo nicely tried to get me to buy the product at half price and stated that if i disagreed then let tehm know, well i did now he tells me that we can not return the product and get our money back like the add states, so I think that all of us that have been ripped off by this company should contct the BBB and see what they can do