Car Toys reviews and complaints 2
View all 54 complaintsCar Toys - Detailing
I purchased a Groupon for interior detailing. After dropping the car off they called and said it would be extra for pet hair $60 and leather seats 20$ I said ok. I arrive to pick up car and they say the total is 145$ in addition to my already purchased interior cleaning with 30 min ozone treatment. I asked is that with the Groupon? They said oh yea it's actually 105$ which the math still doesn't work out. We then go to the car and it's still pretty bad. Looks like they took 10min wiped out some couple holders and sprayed off floor mats. The pricing on Groupon states starting at 10$ for leather spot removal which there wasn't any and starting at 25$ for pet hair. These dudes are scamming people hard. They would even give me a itemized receipt.
This is a basically brand new 2019 vehicle that was detailed 2months ago at the dealership. They didn't even wipe the rear view mirror.
Desired outcome: Refund or explanation
Car Toys - intoxalock (this store as a service center)
This store is my assigned location for my INTOXALOCK ( interlock device ) for routine issues and service. On October 5 I came to have the device calibrated . They switched out my hand held for no reason and didn't even inform me. Up until that day I had no problems. Since that service on October 5th I have been stranded in different locations 14 times! Today it took me 2 1/2 hours to get my device to work INTOXALOCK phoned this location and time hey said they could swap it out. I get here and they swap the hand helds but the new one was broke. I went in and the manager said well I don't now what to tell you! I told him I needed to go back to work so he says that he has an associate that is going to pick up parts from another location and then I told him to just give me back the one that I had at least I could at least mess with it make it work he told me that he was not allowed to do that because I handheld is not registered to me anymore meanwhile I'm on my lunch. I'm a manager of a store I know the example you have to set and you can't enforce something that you're not doing yourself in the workplace as an example. I left I walked home I came back at 4:50 3 hours after and I go inside and the manager asked the kid did he grab the handheld the kid says he forgot it so then they asked do you want us to go get it for you I said yes I need to go back to work I come outside to sit in my car because that's all I can do, can't start my car and I look over and the kid is still sitting there in the car talking on his cell phone like there's no sense of urgency for me at all after I've stated I need to get back to work this location is not busy at all not today anyway they are all just moseying around I go back inside and I asked the manager to come outside I said look at the urgency that your employees have, as the employee iswalking back up to the back door and not going to get the handheld that I need to be able to leave. As I sit in my car waiting to go back to work. the manager looks at me and tells me I'm doing you a favor so you might want to stop! Hold up I paid for the service and it sucks that I paid for [censored]y service on top of that. the manager whated be to start to get rude and disrespectful and no matter if I was being upset or not as the manager he should be able to hold his composure and know how to use his conflict resolution skill but he has none he went back inside I don't even know this guy's name because he don't even have a name tag highly disappointed as I'm stranded in your parking lot cuz the manager is refusing to help me.
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