Furniture Row reviews and complaints 2
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Furniture Row - delivery drivers
This past Thursday, 6/13/19, I arrived home from working my PT job. I am disabled after having 20 surgeries on my cervical spine, thoracic & lumbar spine, ankle and Knees. Needless to say, I'm in pain always, but I am in extreme pain when I get off work! When getting off work, I always pull into the handicap parking spot - but not this day ...why? Because your delivery driver, and there were two delivery trucks, blocked my handicap parking spot again!
This is the second time in the past four years since moving to my condo that your drivers have blocked me out of my handicap spot. I am in too much pain to run around and try to figure out which building and which condo they are delivering & setting up furniture! When this happened last year, fortunately the guys came back to u load more furniture. So they moved the truck as I asked them to.
I told the delivery drivers last year when they blocked my handicap parking spot that if their trucks ever blocked my handicap parking spot again, that I would report them.
I am located off Opal Street in the Miramonte Ranch condos behind King Soopers in Broomfield, CO.
Please teach your delivery drivers that handicap people use the spots so we don't have to walk as far. I am always in pain and use the handicap parking spot every day. Tell your drivers that just because the spot is clear at the moment, while they're in setting up furniture, somebody just like me and just like what happened to me two days ago on Thursday, 6/13/19, I wasn't able to use my handicap privilege and had to park quite a bit farther away due at this the I co side rate drivers you hire.
I promise you that this WILL be posted on Facebook, Twitter, Instagram and it will end up on the Fox 31 Investigative Reporter show on Fox 31 News on television if your delivery drivers block a single handicap parking spot one more time! This is a fact and I tell your drivers that this is serious and inconsiderate not to mention rude! I will call the police the next time...and Fox 31 Investigative Reporter.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for taking the time to provide your feedback about your experience with our delivery drivers. We're very sorry to hear about this, and we'd like to speak with you further about what happened. If you could please visit our Customer Support Center at furniturerow.zendesk.com and submit a request, someone will be able to reach out to you. Please include that you were contacted via your Complaints Board review. We hope to hear from you soon.
Sincerely,
Jennifer B.
Furniture Row Digital Community Coordinator
Furniture Row - lack of communication
I purchase a living room outfit. Sofa, loveseat, recliner and 3 end tables. I was told it would take 10 days for delivery. It now has been 16 days. I have called twice to find out estimated time of delivery and all they could tell me is that it had left the warehouse. UPS and Fed Ex can track...why can't they tell me how long it normally takes. I am planning a party next week and I need to have my old furniture picked up...thank goodness I didn't tell the person that I sold it to, to pick it up on the 10th day. If I had I would be sitting on the empty floor right now. All I have asked for is a phone call so I could plan and no one seems to care. They have my money...who cares now...
The first issue I had was when I applied for 5 years no interest...the security questions they asked to find out that I was who I said I was from my first marriage which ended 15 years ago.
They at first denied me credit even though my friend who is my banker was with me and I have a credit score of 742. I don't expect to go through my past to get credit.
The complaint has been investigated and resolved to the customer’s satisfaction.
I had bought my sectional and it came with bugs on it. On November 10th is when it was purchased and I'm paying all this money for it and the issue is still not resolved. They want me to pay all this money to fix the issue but yet no one is offering to help out with my payments.
I called the store and the man interrupted me in the middle of my sentence once he realized I was calling about checking my application. I told him I didn't appreciate being interrupted and that I'm no longer interested in the position. He asked, "um are you talking to me?" Appalled that I even said anything to him about how rude he was being.
We had a nice buying experience, but after that it's been one nightmare after another. On 3/5/08 we purchased 2 couches, 1 side chair, 1 side board table (buffet style), 1 round side table & 2 rectangle side tables. We were told it would all be delivered in 2-3 weeks...6 weeks later it was delivered & one of the legs on the chair was scratched (BAD!), one of the legs of the rectangle end table was missing a piece & the other one was chipped, & the round table was back-ordered. We immediately called our Sales Rep & was told they would replace both retangle tables & it would be a couple more weeks before the round table was in (it was over a month).
There's a lot of other things that have taken place since then, so the short ending is this...4 months after delivery, we're still waiting for the replacement table for the one that was chipped, the black lining on the bottom of one of the couches & the chair is coming off, the cushion on the back of the chair is SO mis-shapen that it can't be fluffed back into shape, & a spring in one of the couches has poked a hole in the lining under the cushions.
Last weekend my husband & I went back to the store & the manager personally handled our business, we were able to order a whole new & different set of furniture & he made it financially right with us. We were ensured the new furniture would be here in 2 weeks, along with our missing replacement table. We have HIGH hopes that this furniture will be better quality...if not, we'll be asking for a FULL refund & taking our business elsewhere.
We will NEVER do business with this store again!
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