The Pep Boys reviews and complaints 2
View all 550 complaintsThe Pep Boys - Oil change
Took my vehicle in for a simple oil change. Man called me to tell me one of my Run Flat tires was "damaged beyond repair" to which I said "they are run flats I ll take them to my tire guy and have them use our warranty" turned out to be a lie.
Now my vehicle leaks oil. Taking it to the dealership to find out what went wrong but this is a 2015 Infiniti that had no previous issues and very well maintained.
When I called to let them know that is was happening the same man who told me my tire was so damaged said I hadn't been there since May. I let him know I have my receipt.
I will never take another vehicle to this place again.
The Pep Boys - poor quality parts
After buying a new water pump and a new radiator from them, then having to replace the water pump twice and the radiator once, all within a three year time period, and paying about $560 in labor for them to replace these same parts over and over again, I'll go elsewhere from now on...seems they supply poor quality parts that don't last very long.
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