McDonald's

The following post is an effort to get McDonald Mazda, Classic Soft Trim and Alpine Colision to please take responsibility for faulty installation and maintenance of my car roof and please replace it.

In October of 2006 I bought a new 2006 Mazdaspeed 6 from McDonald Mazda in
Littleton Colorado. When I purchased the car, there was no moonroof
installed. I asked to have one put in by the dealership and paid $1, 500 to
have it installed. When I brought the car in to have the moonroof installed,
there was no reference that the moonroof was going to be an aftermarket
product. There is no paperwork to support that. When I picked up my car in
November of 2006, I was handed a packet from Classic Soft Trim by McDonald
and was told that they don't do sunroofs and used aftermarket companies that
they trusted.

In June of 2007 I had my car in for gravel damage due to a truck who dumped
gravel on my car. There was substantial damage to the car including the roof.
Alpine-Collision repaired my car.

In August of 2007, my sunroof stopped working. It wouldn't open/shut or
operate at all. I called Classic Soft Trim and they arranged to have the
sunroof repaired. They picked up my vehicle on 9/10/2007 and returned it
9/11/2007. I do not have copies of the work that they have done but I have
phone records and the Corporate Classic Trim company has records as well.

In May of 2009, my sunroof stopped working again. Since I was out of
warranty, I decided not to get it fixed.
In June of 2010 I noticed several rust spots and bubbling around my sunroof.
My roof also started leaking and dripping into my driver's side of the car.

I called McDonald Mazda in August of 2010 asking for Classic Soft Trim to fix
my car. On September 10th I dropped my Mazda Speed6 off at McDonald Mazda and
they had Classic Soft Trim look at my car.
On Tuesday, September 21, McDonald Mazda let me know that the sunroof company
would not fix my car because it had been painted by Alpine Collision. I
picked up the vehicle on Friday, September 24th.

On Friday, September 24th I called Alpine Collision and faxed him
the work order from 6/2007 on Monday, September 27th, 2010. I also brought
the car in on Thursday, September 30th for him to look at the vehicle.

Both Alpine Collision and myself have been trying to contact Classic Soft Trim in regards to getting the necessary paperwork to see who is responsible for the leaking roof. Classic Soft Trim refuses to send over the paperwork and claims that they don't have copies of work done that long ago. (It was 2007)

I have lifetime warranties from both Classic Soft Trim and Alpine Collision. Unfortunately my roof is now rusted both inside and out and needs to be replaced. Fixing the moonroof to no longer leak is not an option at this point. McDonald Mazda Volvo subcontracted the sunroof to Classic Soft Trim and should take responsibilitiy of that.

Alpine Collision is willing to pay for 1/3 of my car. I want to avoid going to small claims court and all three companies have been notified by the BBB. To my disappointment, only Alpine Collision has responded to my complaints.

Attached is a link of photos of my vehicle.
http://www.flickr.com/photos/23468838@N02/sets/72157624635962245/

blog post photo
I am hoping to get this out to the public in hopes that these companies will do the right thing and fix my car. We just had a huge snow storm in Vail and the rain/snow was leaking into my car. My venichle is only 4 years old and the cost to replace the roof is not much more than $3, 500. I would think warranties would cover rusted and leaking roof.