Steve Madden reviews and complaints 1
View all 90 complaintsSteve Madden - Bad service
I went to Steve Madden to buy a comfortable pair of work shoes. I tried some on and bought them. The first and only day I wore them I ended up walking barefoot through the streets of DC because I could not stand to take another step in them. My feet were bleeding. I noticed after wearing them for the first and only day that the seams were fraying so I decided to return them since they would not work for my purposes. I went back to the store with my receipt and explained my story. Apparently they were on clearance because they were buy one get one half off(I bought only one full price pair) so all sales were final. The original sales person failed to mention this and it was only in small print on the bottom of the receipt. The shoes are not listed as clearance either, but the price ends with .99, so that is supposed to be the giveaway.
I am a 50 year old consumer. Over the past 3-4 years, I've purchased 2 to 3 pairs of Steve Madden shoes. The problem with the shoe was the horrible odor that came from inside the shoe. To solve the problem, I've used the real leather in soles from my old shoes from companies like Bostonian, Clark, and Timberland etc. then the old smell did not generate from within.
I've written emails to the United States Steve Madden branch customer service. Their response was that they would always push the situation and forward it to another department which would in turn contact me about the problem. I've written 4-5 emails with the same response. More recently, Steve Madden customer service has stopped responding to my emails regarding the problem.
My past experience from the Clark shoe company was extremely good. I had the bottom soles of a pair of new Clark shoes split into two and they still accepted my return along with shipping me a new pair in the mail.
I am currently wearing the Steve Madden leather shoes that I've purchased however with the old leather in soles from my Clark branded shoes that I threw out.
I would like to know why Steve Madden wouldn't take some time to research and analyze why customers like myself, wear their branded leather shoes and have a odor but when I wear other branded shoes, it doesn't smell. They should take responsibility to not ignore customers like myself this problem. I do not believe I am the only one with this problem.
If a company distributes leather shoes that causes consumers to wear a shoe with a horrible odor, is there any legal action that can be taken? I would appreciate if anyone familiar or experienced in the Law field gave me a response.
I also have a son, 22 years old, who had the same problem with the Steve Madden shoes. He brought the shoes the same time as I did and had the same horrible odor resulting from the in soles.
Why does someone like myself, that wear Bostonian, Clark, Timberland, Hush Puppie shoes, etc., that does not smell but wearing Steve Madden shoes smell? Please, if anyone from Steve Madden, would forward this email to staff, and see the cause of the problem. Thank you.
The complaint has been investigated and resolved to the customer’s satisfaction.
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Yeah they somehow expect the innocent customer to know that the price ending in .99 (as opposed to .95) is clearance and can't be returned... sounds about the same experience I had at Steve Madden stores. The sales person wants to make the sale so bad, they don't tell the customer all the details until it's too late. This is because the average Steve Madden sales associate only makes minimum wage, and the only way to make more money is commission.
The reason they stink and those other brands don't is because they use cheap materials which aren't worth the price, and they shouldn't even be considered a lower-end designer anyway! Their shoes are cute but are mostly knockoffs of other real designers. Google Steve Madden knockoffs if you don't believe me.