Citibank reviews and complaints 1
View all 1058 complaintsCitibank - worst bank
NOTE: The following comments are my opinion, based on my personal experience in dealing with National City Bank.
This bank and particular branch location, is THE most unethical and unprofessional bank I have ever had the displeasure of dealing with.
The following employees at this branch 18th St. and Powerline Rd. are ### of the earth, miserable, rude, disgusting individuals, with a rotten attitude. Very phony and totally lacking in customer service skills.
The employees are:
Rebecca Airgood (office manager) - very rude and insulting
Stacy Henson (customer service receptionist) - very rude
Debbie Orr (Boca Raton district manager) - very phony
All treated me in a rude and disrespectful manner when I inquired about and attempted to negotiate, a CD rate for a very substantial deposit.
I am also going to include the name of another individual with whom I spoke about the same matter. Shirley Clark. She is the branch manager of the downtown Delray Beach branch. A real witch with a nasty disposition. Fits right in with the above trash.
And in customer service, we have the illustrious Gary Kloosterman and Chad Newman. Two phony imbeciles.
But don't just take my word for it. Google National City Bank Complaints and see for yourself.
A person would have to be a complete idiot to do any business whatsoever with this bank, who is in the process of being bought out as this is being written.
National City Bank...GOODBYE and GOOD RIDDANCE!
The complaint has been investigated and resolved to the customer’s satisfaction.
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National City Bank is the wosrt. They are completely unethical, extremely unhelpful, and downright liars. On many occasions I have had todeal with extremely rude employees. The lastest occurance dealt with a mysterious overdraft fee for which i was charged for 47 days(8 dollars/ day). No letter to inform me of the overdraft? When i finally came across the error myself and asked about it, I dealt with two of the rudest people. When I asked why I had not recieved any letter or notification of my negative balance, the response was, " I'm not responsible for the mistakes of the United States Post Office." And maybe I should take my complaint up with them. VERY HELPFUL ADVICE. I despise National City, along with about everyone I know. So if anyone was asking my opinion on which bank to choose, I would definitly answer NOT National City!
I agree, My husband and I had an account with them for over a year and they did post the most expensive and less expensive last and did add OD fees and it was like they didn't even recognize or see the Deposits we made, even when they were cash. We fought with them and I was able to have a few charges taken off, and then we decided to close the account. I wouldn't recommend anyone going to that bank.
National City Bank is the most unethical bank I have ever had. They have dishonest practices that lead to making money off their customer base. Examples that I have experienced is that they deducted from my balance immediately for any pending charges before they have sent the money. They also hold deposited money until the next day in order to give unecessary overdraft fees. National City programs the processing system to take the smallest charges last in order to give the highest number of overdraft fees as possible. I was not even negative in my bank and had 2 deposits entered into my account leaving me with a positive balance. However, they switched around the dates in order to give me 5 huge! overdraft fees. That evening when they processed everything National City took out the large charges first, then all the small ones, and then processed my deposit (but before doing that they took out 5 overdraft charges for my 5 smallest transactions that took me into a negative balance). I wasn’t even negative in my bank and I check my account constantly to try to avoid any issues. I am left with little money to pay the necessary bills I need to get by and am seriously thinking about not using any banks at all anymore. I really think I would be better off writing money orders and keeping the money I work so hard for in my pockets instead of being tricked by the banking system. There has to be something that consumers can do to get this process changed because it is so unethical and I know I am not the only person who goes through this on a regular basis. So far in my experience of banking (even though the others are terrible as well) National City Bank seems to be the worst. I highly recommend never getting an account with them.
NATIONAL CITY BANK OF COLUMBUS, OHIO IS HORRIBLE. THEY HAVE NO CUSTOMER SERVICE AT ALL. IF YOU CO IS A RIP OFF. I HAVE GOTTEN SO MANY FEES, I CONTACTED ABOUT THE FEES AND THEY WILL NOT REMOVE WHATSOEVER! THEY ARE RUDE, INCONSIDERATE AND IN MY OPINION VERY FRAUDULENT!
THOUSANDS OF $ IN FEES!
DON'T BANK WITH THEM IF YOU ARE SMART.