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CB Grocery Stores and Market Publix Super Markets 1421 Sadler Rd, Fernandina Beach, FL, 32034, US
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Publix Super Markets
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Publix Super Markets company logo

Publix Super Markets

1421 Sadler Rd, Fernandina Beach, FL, 32034, US
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8:07 am EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

Publix Super Markets - loud and obnoxious music

Where do these merchants get off by forcing loud and obnoxious music on the people who pay their salaries? I have on several different occasions had my buggy half full of groceries and just walked out, but not before telling the manager how intrusive their music is. It is so loud you can't think, you get a rapid heart beat, stress builds up then anger sets in. Can't we shop without music? Especially what they force us to listen to and the loudness of same. I'm a music lover, especially soft soothing music. I had an experience in Lowes several month's ago and called the manager when I got home. I also abandoned a buggy full of paint and supplies when the music and the intercom was so loud you couldn't think. The manager apologized and said what they always say, "we don't have the controls, they come from the home office". I e-mailed Lowes home office and explained my stressful shopping experience and they called the manager and the next day they lowered the sound. I wrote the home office and congratulated them and the manager called me and asked me to come back and shop. I did, and probably spent more money than I ever had, because it was a pleasant shopping experience. I encourage everyone to stay on top of this noise pollution and e-mail, call or write to the manager first and then the home office.

Read full review of Publix Super Markets and 14 comments
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Edward Defini
US
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Nov 03, 2022 9:10 pm EDT

I've lived here for 22 years for 22 years I have to listen to that crap every time I walk in a Publix. It's the most depressing loud garbage I ever heard in my life. What the hell makes you think people really want to hear that f****** s*** every time they walk into Publix.

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WindyD
US
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Dec 10, 2018 9:45 pm EST

I, too, complained at Lowe's about the loud obnoxious music and they said that corporate office controlled everything including the loudness. However, when I went to another Lowe's store the music was more pleasant and not ear shattering. When I complained to the corporate office, the manager of the "loud, obnoxious" store called and apologized. Why, if it was corporate's fault? The next couple of times I went to the offending, but a closer Lowe's, the music was even louder and more obnoxious. I drove across the street to Home Depot. The last time I went to the "loud, obnoxious music store" the music was pleasant and shoppable--since Lowe's has a new CEO.
I have a degree in psychology and a degree in business. All the research points to more pleasant music for shopping, even older hits, that are not so loud, obnoxious, and repetitive. Even the people who like that sort of music will hurry out of a store because the music is "pushing." Lowe's is having problems and may have to close stores. I would bet that the horrible, loud, and "heart-hurting music is partly to blame. How many others like me have left for Home Depot--and more enjoyable music?

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ejack053824
Nellis AFB, US
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Dec 13, 2015 9:34 pm EST

I usually took a dump at Publix and never flushed!

GETOUTFAST
GETOUTFAST
Tampa, US
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Jun 29, 2015 1:36 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I Agree, when I worked at publix, 8 or 10 hour shift you hear same music repeating like it starts all over again every couple of hours for real. Same music for past 5 years they play. Publix was first food store to start music back in the 40's. Then Christmas time comes Publix plays a Christmas tone every 3 songs, Back in the day it was all Christmas music straight from Nov. 1st to Dec. 24th. that was a nice change from the repeat music we would hear everyday during season, us workers would look forward to Christmas. Be nice to hear some oldies 50's music mixed in. Music comes in from some kind of satellite in them store, but they can connect a c.d. player we done that at one of our stores once. But over all i agree publix music is bad needs to change, Dum to hear same crap every couple of hours everyday it really dum.

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Daydream sleep
US
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Jun 28, 2015 1:30 am EDT

I think the music in Publix is actually too low to hear. But they still play terrible songs by good and bad bands/artists. And they play them on repeat FAR too many times. I'm tired hearing Solid like a rock So many times! I'm also tired of hearing Band on the run a million times! Not saying these are bad but omg when you hear them so many times you can't help to put up with them anymore! Oh what's with Publix playing Beatles covers rather than the originals? Someone really needs to direct them to rate your music website and make a Brand new playlist based on that.

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ejack053824
Nellis AFB, US
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Jul 09, 2013 6:12 pm EDT

You goddamn right Lidman!

The Lidman Foundation
The Lidman Foundation
Lewisville, US
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Jun 10, 2013 3:51 pm EDT

Ejack's favorite store.

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rgoo
US
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Jun 10, 2013 3:15 pm EDT

I think Publix has the best in-store music I've heard. I think complaining about it is insanity... It can be repetitive, but the average person is probably in the store for no more than 45 minutes, so they don't need a massive playlist, just a quality one. They definitely have that.

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Daddy Warbuck
Fort Lauderdale, US
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Jan 10, 2013 2:26 am EST

Their musak list is the exact same one we have at Staples. A collection of mostly anthems from David Gray and Lady Ga Ga that dribble on with repetitive lyrics. In the past some cool songs by artists Smash Mouth, Brian Ferry, and The Who have disappeared from their list. Apparently music that makes you think is thought bad for sales. I'll occasionally work on a shift and find myself slamming my ears to get that gay stuff playing out of my conscience. Why does Publix follow Staples example (sales are at an all time low for Staples with 60+ stores closing)? In the past Publix would play hip 50's Motown and other rock and roll classics. Not anymore, bland seems to have won. I therefore shop at Walmart these days and run fast when I'm forced to shop here.

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theduder
kenneth city, US
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Sep 05, 2012 7:49 pm EDT

The music at Publix isn't actually music at all. I'd love to meet the total jerk-off who is responsible for their playlist that they subject their customers and employees to everyday. I'd love to meet the person who is responsible for going out of their way to find the most obnoxious, annoying, nerve-wreckin, mind-numbing collection of garbage ever compiled into one place and at one time. I can't decide who to be more angry at, the idiot who decided on the music or the talentless singers who put so much effort and time into such a horrible combination of lyrics and melody. I actually feel like I need an anti-depressant if Im in there for more than 15 minutes. Listening to thousands of nails being continuously scraped on a thousand chalkboards with dying cats screeching in the background would be much more soothing and peaceful than the music at Publix. LIstening to the Barney song over and over and over and over and over forever would be less annoying than the music at Publix. If I do ever meet the ###, I"m gonna definitely have to have a little chat with him. After I explain to him in full the ten million obvious reason why he never ever be employed in any way, shape or form wih any kind of connection to the music business, I will then proceed to force him to promise me that he never will again, for the rest of his life. And if he is caught breaking his promise... Well I'll think of something -- Son-of-a-###

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