DepositPhotos reviews and complaints 6
View all 32 complaintsDepositPhotos - Depositphotos is an online scam
On 1st April I have received an email with a 15% discount promo code" from depositphotos.com"
I have signed up and subscribed for 100 images per day which they charged me $560.15 using skrill payment method.
Invoice No. '- S-1340921
Note: I have everything screen-shots, invoice, payment info and all emails
After 3 days they blocked my account for no reason, without even sending me a notice or warning. I tried to contact them but no one answered my call I contact their live support, the only message I got from them was "Please, write to [protected]@depositphotos.com"
All emails and phone calls to seek an explanation have been ignored. And any attempt to highlight complaints on their Facebook page leads to an immediate ban.
Before filing a complaint against Depositphotos, I tried to contact but unfortunately they ignored me and the only message I got form them was "Your account has been detected as a participant of fraudulent activities."
They refused provide me any explanation and refused to refund my money forcing me to contact BBB for help, and once I filed complaint they sent me a full refund. Thanks to BBB.org for helping me
I am not the first and only person who was going to lose money, Depositphotos charged thousands of people ($59) for their so called "Free Trial Subscription" not only one time but continued to charge them every week for a Free Subscription and lots of people never complaint about it. By the way who starts a lawsuit for $59.
And It's been almost a month since I filed a complaint with BBB and still no word from Depositphotos.
DepositPhotos - Charged me for nothing, please help
I have subscribed for their so called "free" offer where they stated I can try their service for free. Nevertheless, they still charged my credit card after 5 DAYS not 7 days and did it automatically without any notice or emailing me
I could understand that they could have probably set some rules there in the middle of their agreement in such a small imprint stating they will automatically charge credit card after the free offer as I am not that good in English to understand that.
What I could not understand is that they could clearly see that I was NOT using their service after the free trial and I told them I was not aware of the charge or that I will be charged at all but still they refused to credit my card.
It is misleading to offer a "FREE TRIAL" But still charge credit card without any notice and offer no way to reverse a charge.
The complaint has been investigated and resolved to the customer’s satisfaction.
DepositPhotos - Terrible customer service and a horrible experience
I tried the company out and when I wanted to cancel my subscription. The subscription auto renewed a day early so I sent an email asking for them to cancel my subscription. After they sent me back bad directions on how to cancel it myself. I sent them another email asking them to just do it since it would take them 2 minutes compared to me trying to figure out the terrible directions they gave me in their last email. They responded with a screen shot of Pay Pal on how to do it myself instead of just canceling it. That screen shot turned out to be old and I had to send PayPal a request to cancel my subscription and look into this companies business practices. It's odd how some businesses will just take advantage of someone for a few bucks.
Avoid this company you'll be glad you did. Good Luck.
Dear Eric they did this to me also they are total frauds
DepositPhotos - Depositphotos is a well designed scam
Depositphotos is dangling free trial subscription, a new affiliate and promo code as lure.
I have subscribed for their so called "FREE" offer where they stated I can try their service for free. Nevertheless, they still charged my credit card after 5 days and did it automatically without any notice.
I could understand that they could have probably set some rules there in their agreement in small imprint stating they will automatically charge credit card after the free offer as I am not that good in English to understand that.What I could not understand is that they could clearly see that I was NOT using their service after the free trial and I told them I was not aware of the charge or that I will be charged at all but still they refused to credit my card.
It is misleading to offer a "Free trial" but still charge credit card without notice and offer no way to reverse a charge.
The complaint has been investigated and resolved to the customer’s satisfaction.
I found that they charged me 5 times in my bank statement which I only used their subscription once for only 2 days and I never used it again. Complete fraud - STAAAAAAAAAY far far far faaaaaaaaaar away
DepositPhotos - Depositphotos Turned into Scam.
I have been using depositphotos for purchasing graphics and images for years.
It is only when we start to request friends to join depositphotos new affiliate program, then we smell something is fishy!
We have signed up for a new affiliate program and got a verification email from Affiliate Manager Nadya. We invited friends it was all good.
(SCAM #1)
You can not withdraw your earning:
In the middle of several email exchange, when we requested how to convert credits to cash they started to say our business model is not acceptable. They blocked our account. We are like WTF? Which part of the terms that say inviting friends is not acceptable? http://depositphotos.com/terms-of-use.html
(SCAM #2)
They send you email and invite you to join affiliate program and they will verify everthing and you are good to go, and after you made some money they will block you without any reason.
after lots of phone call and emails you will receive this email from support.
Quote:
Your account has been detected as a participant of fraudulent activities. Unfortunately, we will now have to terminate our cooperation.
note:
Now, they are holding over USD 300+ in our account which we have not withdraw a single cent from them before since sign up!
And finally, And honestly I don't understand why one user needs 3 accounts at Depositphotos one for selling, one for buying and another one for the affiliate system or maybe I am wrong the contributors or buyers are not allowed to use the affiliate system.
(SCAM #3)
You guys should start using the new Depositphotos Affiliate. I bet you already received email from depositphotos about it and soon are going to have big problem when start to withdraw your fund or even given lot of excuses by them to make you unable to withdraw fund!
My advice is AVOID Depositphotos Affiliate at all cost!
The complaint has been investigated and resolved to the customer’s satisfaction.
DepositPhotos - Fraudulent misrepresentation
Blocked My Account without any reason
depositphotos is dangling a new affiliate and discount coupon as lure.
On 1st April I've received an email with a 15% discount promo code" from depositphotos.com
I have signed up and subscribed for 100 images per day which they charged me $560.15 using skrill payment method.
Invoice No. â„- S-1340921
Note: I have everything screenshots, invoice, payment info and all emails
After 3 days they blocked my account for no reason, without even sending me a notice or warning. I tried to contact them but no one answered my call I contacted their live support, the only message I got from them was "Please, write to [protected]@depositphotos.com"
All emails and phone calls to seek an explanation have been ignored. And any attempt to highlight complaints on their Facebook page leads to an immediate ban.
Before filing a complaint against depositphotos, I tried to contact but unfortunately they ignored me and the only message I got form them was "Your account has been detected as a participant of fraudulent activities."
They refused provide me any explanation and refused to refund my money forcing me to contact BBB for help, and once I filed complaint they sent me a full refund. Thanks to BBB.org for helping me
OMG they took $560 for nothing?
We should find a way to stop these scam artist
I think they are doing this because we are not American this is only for American not international
Sorry to hear that N-D
I tried the company out and when I wanted to cancel my subscription. The subscription auto renewed a day early so I sent an email asking for them to cancel my subscription. After they sent me back bad directions on how to cancel it myself. I sent them another email asking them to just do it since it would take them 2 minutes compared to me trying to figure out the terrible directions they gave me in their last email.
They responded with a screen shot of Pay Pal on how to do it myself instead of just canceling it. That screen shot turned out to be old and I had to send PayPal a request to cancel my subscription and look into this companies business practices. It's odd how some businesses will just take advantage of someone for a few bucks.
Avoid this company you'll be glad you did. Good Luck.
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I chose this company due to price - what a massive mistake!
It was not made clear to me when I signed up that I was actually going to be paying a monthly subscription.
There is also no obvious "CANCEL" button. When I signed up to depositphotos, I thought I was purchasing access for "A MONTH". There is nothing written anywhere on the website that says you are purchasing a renewal subscription, only that you get access for x number of dollars to Y number of images, per day for a month. After the first month, I did not use this service as I thought it had expired. They have charged me for 7 months for a service I did not use at all, $483 total.
They never emailed me about this and I notice that when I checked my card statement
If you look on the website in the account area, there is no simple way to cancel your subscription. There is no button to click on saying "cancel". Now, when I emailed asking to cancel my subscription, then the customer service representative told me that I had to actually click on a green circle and this was not a labelled button, it would like a regular shape to anyone.
If I had been downloading images, I can understand not getting a refund. If I actually used their service, I can understand not getting a refund. But I did not use anything from them, nor did they take any expense because of me.