Great HealthWorks / Omega XL reviews and complaints 2
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Great HealthWorks / Omega XL - Unauthorized credit charges
This company continues to charge my credit card for products that were not authorized. Sent several notices to stop here is the last notice I sent to them.
This is the 3rd request to cancel this subscription of which I did not authorized to start with. According to the company's (great health works) online history of complaints they all seem to be for the same issue at hand - charging accounts after people advised not to continue with this subscription.
This is my final notice: stop sending products, stop taking funds from visa, reimburse all monies taken for the past months.
Any help that you can provide regarding this issue would be greatly appreciated.
The complaint has been investigated and resolved to the customer's satisfaction.
Great HealthWorks / Omega XL - Lies and deception
I was contacted by Great Healthworks for for a customer service position with some up-selling. I passed the interview process and was hired. Training was incomplete and unorganized. Our class had 4 different trainers for less than 2wks. One of the trainers just got out of training the 4 days earlier. We were told that they hire about 17 employees and were only going to keep about 4 or 5. During training, we all found out that this is hard core retention and not customer service. At the 3rd week I was put on the sales floor and was told to stop people from canceling their automatic payments. Most of the calls were from people that were not told about the automatic payments and people who got sick from taking these super potent omega 3 capsules. I was told by my supervisor to just make up lies to get them off the phone and not to cancel their service or else I would be fired. I was told to lie about how well its working for my family and friends. Whenever a manager was requested, I was told to say they were not available and to transfer them to voice mail where they will never get a call back.
My supervisor says, "if you would just make stuff up you would do very well here."
I was later fired during the fourth week because I a requested a refund for a senior citizen who is on a fixed income who was never told about the reoccurring charge to her bank account.
I lost my unemployment compensation for accepting this job that was misrepresented to me.
well that is really not some I have seen here .I also has 4 trainers offcourse 1 product 1 sales 1 retention and 1 callcenter ..and on the phone OJT was by 3rd week.also .and fars is I remenber all calls where record and 100% of the time customer already aware on 90 days money back and the auto chraged to card .also they provide product to family and friends ..no other company does ..
I think you where one of the agent got taken by aliens ( realease or fired ) due to has in resume 100% sales experience and can even make up a product on training for sales, no meeting coute and also some times ontime...I can tell you my bonus are alsome and thats is thank you to trainers, , , sorry you got fire, ,
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