Tory Burch

I am not happy about having to make this complaint but I believe purchased defective pair of shoes from your store. I have purchased many of your products over the last 5 years but this is the first time I have been disappointed.

I purchased a few things from your store at Sawgrass Mall in Florida on 12/26/2022 and among the items purchased was a pair of Black Britten Ballet flats. I have only worn these shoes 4 times and the inner sole is lifting which makes it lumpy inside. The outer sole glue is coming undone so the bottom of the shoe is separating from the upper part. I am very dissatisfied with this purchase and wish I did not buy it. This is unacceptable because I have brought cheap no brand shoes that last much longer. If you wish, I can send the shoe back to you so you can see what I am talking about for yourself. I know you are going to say I got the product at a bargain but it would only be a bargain is the product last a while. Please let me know how what I need to do in order to get this issue resolved. I will be ok if you replace it with pair of shoes. Thank you for your co-operation in this matter.