Rooms To Go

Placed a service order for a default on the finish of a Kitchen table that was purchased with-in 6 months, on 27 Feb 2020 a service member showed up evaluated the table explained that the table was not repairable and would probably need replacing. The gentleman took photos and said I would hear from Rooms to Go with-in a week. On 6 March I received a call stating that the damage was not covered and I would not get a replacement table. The reason given to me over the phone was "scratches on the table" nothing to do with the poor finish that was initially addressed. This is a distressed table that was purchased and I failed to see the scratches that are being discussed by this company. Requesting a member of management to contact me for possible appeal on decision that was made. The customer service rep. (Lisa) refused to give me a manager or any avenue to further appeal this issue. She stated that there was nothing more to do and her decision was the final one.