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CB Furniture Stores Rooms To Go 11030 Philips Hwy, Jacksonville, FL, 32256, US
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Rooms To Go
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Rooms To Go

11030 Philips Hwy, Jacksonville, FL, 32256, US
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1 complaint
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10:00 am - 9:00 pm
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10:00 am - 9:00 pm
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10:00 am - 9:00 pm
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Rooms To Go - Kitchen table

Placed a service order for a default on the finish of a Kitchen table that was purchased with-in 6 months, on 27 Feb 2020 a service member showed up evaluated the table explained that the table was not repairable and would probably need replacing. The gentleman took photos and said I would hear from Rooms to Go with-in a week. On 6 March I received a call stating that the damage was not covered and I would not get a replacement table. The reason given to me over the phone was "scratches on the table" nothing to do with the poor finish that was initially addressed. This is a distressed table that was purchased and I failed to see the scratches that are being discussed by this company. Requesting a member of management to contact me for possible appeal on decision that was made. The customer service rep. (Lisa) refused to give me a manager or any avenue to further appeal this issue. She stated that there was nothing more to do and her decision was the final one.

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