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Purchased new chaise/sofa delivered november 2024 in ocala florida. After 5 months it is thread bare and faded I sent customer service email on 17 march 17th 2025. We went back and forth sending pica and they came to the conclusion that it weas normal wear and tear. They offered a discount on buying a new cushion, I countered them sending just the cover at no charge
Claimed loss: $973.00 for the chaise.plus $83.00 for extended warranty
Desired outcome: at a minimum send me a new cover at no charge
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5 months after buying new chaise sofa from rtg in ocala it is faded and thread bare.no help from customer service. sent pics and they said it was normal wear and tear
we ordered a chaise sofa (fabric) on novemper 9th 2024 which was delivered on november 15th.
i noticed in the beginning of march that the fabric where i sit was faded and looking thread bare. i sent rtg customer service on 17 march with pics showing the condition. they said it was normal wear and tear. it actually looks worse than what we threw away. i made it clear i was only looking for a replacement cushion,or even just the cover. they offered to let me buy a new cushion for $123.00.