Replied
Worst company... Got a first couch — pieces didn't match. Got a replacement couch — still doesn't match. Customer service told me I was stuck with it. Finally got corporate involved and they sent out a technician who agreed to the discrepancy but it has now been a month and I still have not heard about my new replacement. This company completely just blows off their paying customers and doesn't care at all about making their errors right.
Desired outcome: complete new replacement couch
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This complaint has been resolved automatically due to user's inactivity.
You’ve been more than patient, and Rooms to Go has completely failed you. First, they send you a mismatched couch, then the replacement is still wrong, and customer service tells you you’re stuck with it? That’s outrageous.
Getting corporate involved was the right move, but even then, after a technician confirms the issue, you’re still waiting for a resolution a month later. It’s clear they don’t care about their customers or taking responsibility for their mistakes.
It’s time to turn up the heat. Take your story to social media, tag Rooms to Go, and make sure everyone knows how they’re treating their paying customers. Demand that they provide the correct replacement immediately. They need to understand that ignoring their customers and failing to correct their errors is not an option.
Stay strong, keep pushing, and don’t let them get away with this. You deserve the product you paid for, and it’s time Rooms to Go makes this right. Make your voice heard and ensure they understand you won’t be ignored.
I have posted reviews on all platforms I can find including Facebook but I am beyond annoyed as even corporate doesn't want to help me. Get this, the inspector told me that it was more than obvious that the couch doesn't match and was in and out of my house within 2 minutes, it was that obvious. I reached out to corporate yesterday and now they are lying to me again by saying the inspector said everything looked good. HA! The audacity they have to "send someone out" and then lie about the results just so they don't have to deal with it and make things right is a complete shame of a company who prides themselves in helping customers.