Rooms To Go review: Online purchase

You would think that when you buy furniture online from rooms to go that you would be getting the same service as you would get from the in-person shopping, I learned the hard way that NOOOO you get the worst service ever. When you invest around 2K to buy furniture and add assembly fees at check out. You will learn that there is something called shipped from Vendor which is something you are not aware of. When my furniture was delivered by UPS the driver literally throws my furniture boxes on the side of the rood Infront of our house because its too heavy, the boxes are in a rough shape, I wait for the rest of the furniture which is delivered by Rooms to go crew. When I ask about assembly, they tell me they don't do it for furniture delivered from vendor, I wait for my off day and open the boxes to find that they are scratched and broken and missing hardware or part of the furniture. you missed the 48 hours return window and customer care don't deal with online purchase. So, you are stuck with furniture that you have no idea if you can return or replace, and it is also not functioning because of missing pieces and hardware. your house is messy because of the boxes that you have no idea if you need to keep them or not. The worst experience so far. I have emailed the online support and no one answered, I reached out to customer service and support by phone and chat, but they all responded that they don't deal with online purchase. If you don't provide the same level of service for online purchase then maybe you shouldn't put it on the online website because I don't know what shipped from vendor intails