Rooms To Go review: Living room furniture falling apart 23

Bought a leather sofa 2/12 years ago and on one side the support has gone and is very uncomfortable to sit on. I am not a big person. Love the sofa otherwise but it should last longer than that.

I ABSOLUTELY WILL NOT EVER PURCHASE ANYMORE OF CINDY CRAWFORD'S BEDROOM FURNITURE! In 2010 I purchased an 8 piece pinewood canopy bedroom set from Room to Go located in Gwinnett, GA. The style was beautiful but the lacquer finish totally lack durability. I spend approximately $3, 000 for that furniture. It was the worst I'd ever seen. I was so disappointed that I put faith in her name.

I purchased a Cindy Crawford sectional only 3 months ago paid over $2000 for it . I had to have it replaced already with another one now this one is 1 and 1/2 months old feathers falling out sectional won't stay together has a terrible odor. Same problem as first one. Rooms to go should be ashamed to sell such junk . Cindy should do her modeling and let the experts make furniture. Rooms to go should pull her line and let her buy her junk.. Bet this furniture isn't in her home. Rooms to go should be shut down even with a warranty they act as if they are doing you a favor. Will never buy another thing from them and will make sure people i know don't. Shame on you Cindy...

I purchased a beautiful white sectional from Rooms to Go a year and a half ago. It was a HUGE mistake. The couch is stuffed with feathers. It sheds feathers everyday. It is like a molting bird. If I don't put a blanket underneath me the feathers poke through and can really hurt. I paid good money for this couch. I am a 69 year old widow that can hardly afford to replace the couch. I am just sick about the fact that someone like Cindy Crawford would make and sell a product like this without a recall, or someway to fix the mistake. I had no idea that there was a year warranty on the product or I would have returned it. In order to protect your reputation in the furniture industry I hope you are reading what people say and trying to fix the problems. Than you for your time, please listen, and do something about the problem. We all had faith in you! Judy Jensen, 5004 Thomas Drive Panama City Beach, Florida 32408. I would really appreciate a response. Hope it is better than the one you gave the last person.

I bought my leather chair at Sam's Club . The stitching is coming undone on the arm. I need a phone number to call to make a claim. Does anyone have a phone number I could call?
Thanks,
L Terry

My couch is under a year and My living room couch and the cushions where we sit are just done I don’t understand my parents have couches for years I paid $3000 for my couch and it doesn’t look like a fancy living room anymore because of how sunken in and uncomfortable it is who do I reach out to to get new cushions at least

We purchased a complete set, electric couch and 2 recliners in February, 2017 and this is July 2018. I have noticed that one of the recliners is leaning to one side and my husband can see the problem with the welding. I contacted RTG and they said, sorry can't help and can't give you the number of any repair service, theirs is for "warranty customers only"! I need a new recliner or someone to fix this piece of expensive furniture! I have an extended warranty but they said is was for the leather only.

Sharla.dillon@tn.gov

I am writing this complaint because I purchased Cindy Crawford furniture from Art Van In October 2017 I purchased a warranty and I need to know how to get my furniture repaired. I was told this was the sturdiest furniture to get at the time and it is cheap and falling apart. I am 54 with a 22 yr old son we work full time and do not have many visitors this furniture should have held up better then it has. Please help!

My 2 Cindy Crawford love seats are in great shape.
I scotch guarded them with 3 M spray.
My question is, can I wash the seat covers or will they shrink.
No cleaning tags on the furniture anywhere I can find.

Cindy Crawford furniture quality as bad as it gets.
https://cindy-crawford.pissedconsumer.com/not-genuine-leather-quality-202101042364964.html#comments

I bought my couch from Rooms-To-Go, the cushions are braking down and at this point no one can set on my couch without getting lost. Rooms-To-Go sent someone out to look at it but I have not heard nothing since. All I would like it a replacement, my money back, or another couch. I just want something done! I feel like I paid for crap.

Looks great, built very poorly. Bought a leather couch and chair set from “the brick” in Canada. Within the first year, the chair arm rest collapsed. That was repaired in our home under warranty. Much t9 our surprise, the arms and major hidden frame work is made of stiff cardboard. Yes that right, cardboard.

1 year later and the back of the couch has come apart. Sadly, no warranty repairs offered from the retail store. We are not large folks and both in our fifties, not like we are jumping on the furniture. This is very poor quality furniture and I would not recommend it at all. Save your money.

Buying from lazy boy as it is made in North America and has a lifetime warranty. Clearly, they stand behind the products they sell.

Will also NEVER shop at the Brick again.

We bought a Cindy Crawford leather recliner set. It is of extremely poor quality. The leather is ripping apart from many places. The leather is extremely fragile every day we see newer spots that have rips. So disappointed with this purchase!

Our couch is under 3 years old and almost every cushion has extreme tearing and it's not even at the seams to easily sew back together. The first was just after the warranty went out so we have these holes all over. I shopped for a long time to try and find a couch that would work for our family and it is so disappointing that it didn't even last 2 years without being such an eyesore!