Living Spaces Furniture
Reviews and Complaints

I applied and was approved for a Living Spaces CC on 02/07. I applied for their credit card only because their ad says I can shop immediately online. I have been trying to purchase furniture since last night. I keep receiving an error from Living Spaces that says there is information mismatch and to contact Synchrony (the credit card). I contacted them 4 times. Each time it was determined that the issue was with Living Spaces not them. I spoke through chat with a Living Spaces rep. They asked me to try with Chrome incognito mode. Still didn't work. Rep said its probably an IT issue on Living Spaces end and that my only other option is to place the order with guest services. I called guest services and spoke with a manager named Laura. She was very unhelpful and rude. Laura said its not possible to place an order with guest services. I asked if some discount could be provided since I have to go in person and she said no. I am filing this complaint because I feel like their advertisement for Living Spaces credit card was misleading. I allowed them to run my credit with promise of a service that they are not delivering and now this is showing on my credit report.

I purchased a Magnolia Trellis Queen Bed from Living Spaces (LS) Nov 2022. Told that bed would be available week of Dec 10-17 and that I would be contacted by their delivery co then. No problem. Late Dec LS emailed me to say my bed was in and delivery co would contact me to set up date. Scheduling of delivery with LS 3rd party contracted companies was and continues to be a nightmarish experience - after scheduling close to 10 delivery dates and experiencing 10 failed deliveries because "my product could not be located in the warehouse" or "it did not make the truck" or "no shows on scheduled delivery dates", my bed was finally delivered Jan 2023. But it wasn't. I was missing critical parts NO BED RAILS/SLATS. After notifying LS multiple times about this, LS created a missing parts order. Why LS didn't do this immediately upon notification, I don't know. LS indicated missing parts would be available to ship end of Jan. Enter Feb, never contacted by delivery co. After multiple attempts to reach them, I was able to schedule a delivery date of 2/14/23. Still no phone call to me the day before to confirm delivery details (timeframe). Unable to reach them today; my phone calls are being dropped. My complaint with LS is their delivery logistics. You pay LS for the product; your credit card is charged in whole by them. They are responsible for the delivery logistics to make sure what you purchase is delivered in a timely manner as promised. 4 months into my LS purchase, my bedframe leans against my living room wall and my mattress lies on my bedroom floor. What good is a bedframe without the rails - it is like a purchasing a couch without the cushions. Buyers beware, this is probably the typical experience you will endure if you purchase from LS. On a positive note, the trellis bed is absolutely beautiful and of high quality - I don't regret my purchase. I just want to be able to use by bed and after 4 months of paying for it, I should be able to.

This was my first experience with Living Spaces and it was extremely disappointing. Yes, the furniture is amazing in store but the company itself has horrible customer service. We bought our couch and set a delivery date. The soonest available was 2 weeks from that date, which was fine. Gave us plenty of time to request the day off work and also sell our current furniture to make space for the new one. We get a call, text, and email a couple of days before to confirm the delivery date and timeframe. The day arrives and the time of my delivery also comes up. I get a call from Living Spaces (I am expecting them to say they are almost to my house). But no, they are calling to tell me that my item is out of stock and they do not have a specific timeframe for when it will become available! So I just spent a huge amount of money for a couch that was not even available? And the company couldn't tell me that until THE DAY OF MY DELIVERY? My husband and I took the whole day off of work to be there for the delivery (and mind you, I am partially furloughed due to COVID 19), we have NO furniture in our living room because we sold it in order to make room for our new furniture, and now we are out of money from our paycheck and no furniture for our family to sit on. I have been trying to get in touch with Living Spaces since this has happened. I've sent emails and reached out to their website. I also tried calling with wait times past 30 minutes. During the wait the automatic voice said that I can have a link sent to me to chat with someone online instead, which I did and it has been DAYS and no one has replied. I also messaged them on Facebook and someone started speaking to me but all of a sudden just stopped communicating all together. I finally woke up early today to call hoping that I would get a shorter wait time. I finally spoke to someone who was less than empathetic to my situation, meaning she provided less than satisfactory customer service. Instead of apologizing and trying to rectify the situation she was argumentative and kept saying "this is the reality." I spoke to her manager who was better, but all they could offer me was a 10% discount. When I also requested at least free delivery due to the fact that the situation was not our fault AT ALL, and 10% does not compensate the time off work that we had to take off (mind you again - I am already part-time furloughed because of COVID) they refused. AND THIS COUCH IS STILL ONLINE FOR OTHERS TO BUY! And I'm sure this is not the only furniture that is experiencing the same situation. They are putting others in the same situation that I am in! How completely unethical of a company! To expect all of their customers to continue to buy this product and not expect an accurate delivery date BECAUSE IT IS OUT OF STOCK. I requested a refund, because there was no guarantee for when this item will be back in stock. He did say that it can take up to 6-8 weeks, so another 2 months! I would have never bought this in the first place if I had known all of this. Instead of compensating me 10% plus the delivery, they lost even more money by providing me a refund AND they lost a customer. Since I am probably not the only one that experienced this, they will probably be losing more customers as well. Yea furniture is cute, but customer service is horrible. Now I basically lost money since I took time off work and I have no furniture. Thanks Living Spaces

I purchased a warranty plan; they did want to cover it. The furniture is cheap; the company is the worst; never buy from them.

Josh was very helpful and friendly. Answered all my questions.

Best delivery service ever! They went above and beyond. A+++++++ Thanks, guys!

I have used Living Spaces for home furnishings for 11 years. Their furniture is well made and lasts. Our couch lasted 11 years! It had normal wear and tear from dogs and kids. We just got new furniture from them and they were easy to work with even when we needed to change delivery date.

I must have been one of the few lucky ones. Ordered the Banks Sofa and Chair half. Took about 4 weeks til the time it was in my front door. Both pieces are very comfortable and great quality. XPO logistics shipped the furniture and a local mover brought the product in my front door. Both came from the Texas store all the way to Minnesota. I will be ordering from them again.

As someone deeply familiar with the world of furniture, I must say that Living Spaces Furniture, LLC has garnered mixed reviews from customers. While some have praised the quality and comfort of their products, others have faced significant challenges. One customer shared a positive experience, highlighting the beauty and comfort of the dining chairs they purchased. However, another customer expressed frustration with the delivery and customer service, emphasizing the lack of accountability and poor communication. It seems that while Living Spaces offers attractive furniture options, there are notable concerns regarding customer support and product quality. Potential customers should approach their purchases with caution and be prepared for potential challenges.

We went in and found what we wanted. Placed an order, paid in full and then waited. Went back 3 weeks later to determine the status and to see if our items were being made and were told, we just have to wait. They could not provide us with any information. We were advise that it would be 4-5 weeks. In looking over the paper work and hidden, I have found it is 6 -8 weeks and they will not respond to any question on any level.
I have attempted to call them (877 number) and the wait time is 50 plus minutes.
Customer care and service is virtually non existent.
Very SAD/

They warrant the sofa frames 3 years but after a year came apart. I called, write, send photos several times, but they only send emails several times that they will contact me. Nothing happens! I got the Dorsten sofa from them.
They came finally and fix it the frame came apart.

My kids wrecked all of our couches so I had to get ahold of some affordable furniture. I think I paid 600 for a recliner and couch... super comfy!

I love Living Spaces! I recently bought a living room set (sofa sleeper, love seat, and chair) for $915. A whole living room set for under $1000 is just crazy. Look for their "outlet" specials and they also offer free delivery and set up.

I love this company because they have all the current different life style designs we love, for a fraction of the price of anywhere else. They also have same day and next day delivery. As a designer who might shop in LA, the savings are sometimes 10 fold! The shopping experience is pleasant because the salespeople are not on commission and there are "specialists" in each dept. The stores are laid out beautifully and there are no upcharges for fabric customizing... turn around time is only 2-4 weeks!

I was charged $687.75 in fees by this company, and that's not the worst part. I have shed so many tears because of them. I understand that COVID is making everything difficult, but I went to Living Spaces on October 4th to buy furniture for my new home. After careful consideration, I decided to purchase the Lodge sofa, oversized chair and ottoman, and Dixon entertainment center, totaling around $4,000. The saleswoman told me that the wait time would be 8 to 10 weeks, which worried me because I was moving into my house in 8 weeks. I was cutting it very close. She reassured me that I would only be without furniture for a week or two, so I went ahead with the purchase.

Fast forward 10 weeks, I'm in my house but living in my bedroom because I still don't have any living room furniture. Living Spaces has not contacted me at all. I have had to make every single call to them. I called them again and explained how upset I was. The woman on the phone gave me a big attitude and insisted that it had only been 10 weeks, not 11. I asked for a refund, but she told me that refunds can only be done by a manager. She transferred me to the claims department, but the call got disconnected. I called again and spoke to someone from a call center outside of America. She was very helpful and told me that there was no time frame for when my furniture would be available. I asked to speak to a manager, and I was told that they would contact me in 24-48 hours.

I called again and spoke to a gentleman who was very helpful. He told me that my furniture would be delivered the week of December 20th-26th. He also gave me a $100 credit and scheduled the delivery of my entertainment center. Two days later, the delivery men showed up with the hutch, but it didn't fit. They rushed out so fast, and I later discovered a huge gash on my wall. I went back to Living Spaces and they processed a refund. I expressed my concern about the couch not fitting due to similar dimensions, but the salesperson assured me that it would fit.

While shopping for another entertainment center in the store, I received a call from a Living Spaces manager. I asked her to call me back in 30 minutes, but she never did. I called again and asked for an update, considering it was the week of December 20th. The representative spoke to the special order team and informed me that my couch wouldn't be ready until February. This is 5 months after it was ordered, well beyond the 8 to 10 week time frame. No one had bothered to update me, and I was devastated. I have been living in my new house for a month now, without furniture, and now I was told I would have to wait another month and a half. They never took the time to inform me on their own.

In the end, I had no other choice but to cancel everything and choose a different couch. It's not the one I wanted, but at least I will have something to sit on for Christmas. When I got home and looked at my charges, I realized that they seemed incorrect. I called and was informed that I had been charged $687.75 in cancellation fees. After all the delays, rude representatives, and frustrations, they get to keep nearly $700 from me. I don't understand how this is legal.

I purchased a sofa and ottoman from Living Spaces. The furniture was delivered on January 5th, 2023, but both pieces were damaged. The delivery people were disrespectful and dismissive when I pointed out the issues with the sofa. They told me to just flip the pillow over, which was unacceptable considering I had paid for a brand new product. I later found a piece of plastic on the floor and discovered that two of the Ottoman legs were broken. The delivery people did not mention or acknowledge the damage. I called the manager and explained the situation. He agreed that both pieces needed to be replaced and that the delivery people should not have been disrespectful. They arranged to re-order the furniture and deliver it the following week. However, when the new couch was delivered, they tried to avoid bringing it inside. They even asked me to swap out the couch pillows. I couldn't believe what I was experiencing. When I asked about the replacement ottoman, they said it wasn't on the truck and that I would have to call to find out when it would be delivered. They took the damaged ottoman with them and I never heard from them again. I called several times to inquire about the ottoman and found out that they had refunded me without my approval. I was furious because I had been waiting for the replacement. I called the 800 number multiple times but couldn't get a resolution. They kept changing the delivery date, and when I asked to speak to a manager, they insisted on having my order number and personal information. I found it strange that they would ask for that information when I just wanted to file a complaint. Eventually, I spoke to a supervisor who questioned why I didn't want to provide my information. I explained my concerns, but nothing was resolved. They promised to get back to me about the furniture and compensation, but no one seemed to be on the same page. I felt belittled and unhappy, especially since I had purchased furniture from Living Spaces before without any issues. The most insulting part was when a supposed manager called me back and put me on hold to speak to someone above him. He then told me there was nothing they could do and that I would have to come back to the store to repurchase the ottoman. He also mentioned that the refund hadn't been processed by the finance company. I asked if they could offer me a discount for all the trouble, and he went to ask his supervisor. When he came back, he said he couldn't offer me anything. However, I had spoken to someone named *** earlier who had offered me a 20% discount, but I wasn't sure what she meant by "non-refundable or exchangeable." I mentioned this to the supervisor, and he put me on hold again to speak to his supervisor. When he returned, he said he wouldn't charge me a restocking fee, but I later found out that he had indeed charged me fees and I still hadn't received my full refund or the $99 for the terrible delivery.

I am writing this letter to file a complaint about the reversible chaise sofa sleeper and ottoman that I purchased on 10/23/2021 but was not delivered until mid-January 2022. Since delivery, there have been multiple issues with the sofa and ottoman.

1. The ottoman leg fell off on 4/22/2022, and I filed a claim to have it repaired.
2. There has been excessive piling on the sofa on 8/22/2022, 9/22/2022, and 11/22/2022. I filed three claims and was told by the technician that the fabric I selected is prone to piling. The warranty department confirmed this.
3. The ottoman slumped down in the middle on 10/22/2022, and my warranty, Carefree, offered a replacement due to the defect.
4. All the back pillows, throw pillows, and seat cushions are dented/slumped on 11/22/2022. The technician showed me that the inner filling was not full, resulting in the depression of the sofa and pillows. He claims that the ottoman (which is defective) is the same as the pillows and seat cushions. This claim is pending.
5. I have submitted several claims to have my sofa cleaned, but they have all been denied. The salesman at Living Spaces assured me that I could contact Carefree for any stains, but this has not been the case.

I visited the Living Spaces showroom in *** multiple times and worked with a salesman who assured me that the fabric I selected would be perfect for my lifestyle. He did not inform me about the piling issue or the possibility of denied claims for cleaning. I have no children in my home, and there is minimal traffic on the sofa. I expected full disclosure from the salesman.

I have been trying to resolve this issue since 11/11/2022, but it remains unresolved. I have sent multiple emails, submitted claims, and spoken with a manager who is waiting for a decision from the warranty department. I would like someone to assist me in resolving this matter.

On January 28, 2023, I visited the showroom in *** and spoke with the manager, who helped me file this update. I am following up on the email sent on that date. I would appreciate a store credit to purchase a different sofa as a remedy. Please advise and thank you for your attention to this matter.

I am following up again on this matter. I received an email from a manager with the warranty department who denied the warranty claim, stating that piling is not covered and the issues with my pillows and fabric are normal wear and tear. I am disputing these denials. No one informed me about the fabric's tendency to pile, and I believe this should have been disclosed at the time of purchase. The representative I spoke with in 8/22 acknowledged the piling issue and suggested purchasing a fabric shaver. I also received an email stating that piling is a natural occurrence with certain fabrics. I was not informed about this when I made my purchase.

I have had this sofa since 1/2022, and I have been complaining since March 2022. I find it difficult to understand how the sofa has decomposed so quickly with minimal use. The ottoman has the same issue, and the inner filling is not full, resulting in a worn and dented look. I believe this is not normal wear and tear. I have attached photos to illustrate the cushion damage and folding of the fabric on the ottoman.

I had a phone conversation with a manager on 2/11/23, and he was rude and dismissive. He hung up on me without allowing me to express my frustration. I believe this call should be reviewed, along with the emails exchanged. I expect better customer service from a manager.

I am requesting a store credit to replace the sofa/ottoman or a refund. I am also filing a complaint against the customer service manager for his rude behavior. I hope you understand my frustration and disappointment with this purchase.

Our company has spent thousands of dollars in model furniture but unfortunately we have had the worst experiences with their service. Our current order for furniture was placed at the beginning of July; it's September we still have not received some of the main items we need for our work. We have received countless reports of items "missing from the truck","lost", or that need to be rescheduled. Since our work is time-sensitive, it's almost as though we have wasted thousands for no reason because by the time the pieces arrive, they would no longer serve their purpose.

Worse yet, a customer service rep by the name of Alex states that he's the only supervisor available at the company, expresses no empathy or issues no solutions to their clients needs.

I placed an order as a gift for someone on August 2, 2023 with my credit card but the living spaces website did not process the correct shipping address; instead, it processed the address tied to my credit card rather than use the shipping address I had typed in.

When I contacted Living Spaces via their chat on August 2, no one replied so I called on August 3 and they said my delivery window was within 48 hours (August 5th) so they could not change the shipping address without charging me $59.

I tried to explain the situation and say that the website had produced the error (which they confirmed was true) but that they would still not be able to help me because of their Terms and Conditions. I had also tried contacting them before their 48-hour delivery window policy, but their team did not answer. (See screenshot proof below)

The man on the phone was extremely rude and said he had already spoken to the team and they didn't want to change the address unless I paid $59, so he hung up on me.

Horrible website and business practices, horrible experience and horrible customer service. Will not order from them ever again and I suggest no one else do either.

At the end of May I had ordered 2 outdoor chairs and a end table which was supposed to be delivered June 2, come June 2 I get one chair and the rest of the stuff is on backorder until the end of July. After hours spent on the the phone with the call center in Mexico trying to get someone to understand why I wanted to cancel. After numerous hours and frustration finally got a lady on the phone in the States who understood and got approval from her manager to not charge me anything and give me a full refund. Well the pickup which originally was supposed to happen on June 11 but nobody came to pickup until the 13th.

Today I called because I only received part of my refund then was advised that I was charged a $59 pickup fee for their mistake because the chair was already at my house. even though I had alread received a refund receipt originally for the full amount. I called once again, tried speaking to a manager and got nothing. I will never ever purchase another item from this company and its very upsetting this is how they treat their clients while most of our house furniture was purchased from them. Unbelievable. Shame on you

My husband is in his mid-80s liked the "Daniel" recliner that our son has and we decided to purchase a pair. I am close to his age also. We have some obvious disabilities. The sales rep was very kind and even pushed my husband in a wheelchair to check the recliners and ensure that these were what we wanted. In regard to delivery, we requested that the delivery people put it inside the gate at our home. "Inside gate" was duly added to our sales order, dated 16 May 2023. We did not request or have need to pay for any additional delivery fees.

When the day of delivery 20 May 2023 had been sent us, we were told to expect a call the night before to give us our "delivery window." Never happened. I called at 7:10 in the morning to find out what that might be (9:45-12:45) , even though it was not necessary to be home for the delivery. I again noted that we wanted the two heavy recliners delivered inside the gate.

While we were at home the whole time and our car in the driveway, we did not hear when they came. I opened my front door and two very heavy boxes were dumped between our front door and the car! No phone message or doorbell ring to let us know they were even there.

We called to complain and to request that the delivery people -- or anyone -- come back and move the heavy boxes to the place we had requested. All to no avail. No one would be coming back to help us. If we had moved our car, the boxes would have been visible to anyone walking or driving by and possibly they could have been stolen.

This shows a lack of concern for elderly, disabled customers. In any case, for the amount of money we spent, close to $2000, Living Spaces should have had these delivered and even assembled at NO COST.

Attached is a photo showing where the heavy boxes were left and on the left is part of the gate in question. There would have been the same or even less steps involved in delivering where we had requested.

We ordered furniture on 4/1/23: 7 beds, sofa, loveseat, chair, and chaise lounge from Living Spaces in Pflugerville, TX. We paid for it in full that day and scheduled delivery for 5/20/23. The delivery was posted on the sales order. I called Living Spaces on Thursday (5/18) to confirm delivery date and time was still set for 5/20, and they showed it was scheduled for that day. We received a text message on Friday (5/19) at 3:30 stating delivery was scheduled for 5/20 between 8 am- 11am central time. We hired people to help with moving and putting furniture together based on that. We called to check status of furniture the morning of 5/20 at 10:30 and were told there was no delivery scheduled. We were then given a “supervisor” on the phone named Jamin who said she would check on it and call us back within 30 minutes to an hour. She didn’t call. We called back at 2:30 and asked for Jamin and we’re given someone named Helena or Elena who offered no information although she put us on hold for over 30 minutes. We asked to speak with her supervisor repeatedly. She not only refused or ignored our request, but then hung up on us. We called back and spoke with Eileen; she said that first ppl we talked to lied to us, she went through delivery process/timeline, and said she couldn’t guarantee a delivery by Friday, 5/26. We are grateful for her honesty. We have already ordered mattresses and box springs specifically to fit these beds along with bedding to coordinate with them.

I initially ordered a sofa from living spaces and I liked that they had product measurements right on the website and recommended clearance for items. I did my diligence and measured for my desired sofa. Upon delivery the item was wrapped in foam pieces and boxed which made sofa larger than expected... the delivery guy refused to take off box and foam to make it fit and said he was liable for any damage to product. I ended up having to return it and switch it out for another sectional style sofa. The difference wasn't much and I was charged a few hundred $ in restocking fees for original item. I now am paying more for a less expensive item. When delivery of new sectional came in, guy was quick in and out. I took picture right away and noticed one of the big toss pillows for couch was missing. I contacted them right away and had to submit a form with what happened and pictures etc. I then had to follow up each day to get answers with most of the time getting run around. I finally had a nice guy that filed claim with the claims department and gave me a number and told me it will take 6-8 weeks for claims dept to send out the missing pillow. I was patient and waited the full 8 weeks before contacting them again. After getting ahold of new customer service rep to look into it I was told I would have a response back with in 24hrs. I waited the 24hrs with no response. I reached out again and was told when they have an answer I'd hear back. 2 days later I get an email saying my new replacement arm chair will be ready for delivery once I call this number to set up delivery day. I call the number and the man tells me they could not get just the pillow so they're going to replace one whole side of the sectional so that I can get the missing pillow. At this point I didn't care I just wanted what I paid for. He told me new delivery date would have to be another 6-8 weeks which I explained I already waited. I was getting frustrated at this point because this is absolutely the worst customer service I have ever received and it not like its a $4 burger I mean thousands of dollars here. He was able to get me a sooner delivery date and then asked me which delivery service I wanted $49 or $100? I asked him why I had to pay for their mistake after already over paying for an item that came with missing parts? he told me it was what it is. At this point I explained I will never do business with this company again and definitely share my experiences. I don't believe anything about how this was handled was okay. So now after almost 4 months of this and extra $ paid I should be getting my already paid for missing pillow/ Sectional next week. Never again. Not to mention if you do ever have an issue there is no cooperate contact to share your issues. It will all be through "customer service"

I ordered several products to furnish a new home; sectional, recliner, mattress, dresser, headboard and bed frame back on Feb 19th. I made sure to ask if everything was in stock so that we could have it all delivered by March 23rd. I was reassured by the salesperson my complete selection was in stock. When I called a few days prior to delivery, I was told that I would only receive half of my delivery (and with no bed to sleep on). The customer service is out of the country, barely speak English and they don’t know the answers, they can only read a computer screen. And they couldn’t tell me when my other items would arrive. There is no way to call the store directly. I paid for my products in full 5 weeks in advance so they basically “bait and switch” me. The products I purchased at the time were available and I even confirmed it Online but I think they sell off your items before delivery. The only reason I shopped at Living Spaces because I needed furniture that was ready and available within a 5 week time frame. They have horrible business practices and no one to help you but a call center out of the country!

I placed an order for a couch and a chair in December which was supposed to be delivered in February.

However, when the delivery guys came with the couch, without entering the apartment they made a blanket statement "the couch won't fit". I begged them to at least try or communicate with me why they thought so because I live in a luxurious building in the city which is made up to code for furniture. I also happen to have a 2 bedroom apartment which is 900+sqft so I'm not sure how they were able to assume it won't fit.

It has been almost a month and I haven't heard anything about my couch nor my money. I've called customer service number multiple times but they keep creating a new ticket which ends with them asking me to call the customer services number, hence I've entered the never ending vicious cycle.

On 02/23/23 I had a dining table that was suppose to be picked up at my house. Unfortunately, I work night shift and I was sleeping and could not attend to my door. They gave us about a 15 min window until they left and I believed I called back within 30 mins of them leaving to try and reroute. Unfortunately it can not be done and I had to accept a rescheduling fee of $59. Being that it is not fault, I will accept a fee and reschedule. We rescheduled for Saturday 02/25/23 between 8am -3pm. Saturday came and no-one seem to show up for the pick up. I believe I spoke to an Oscar and stated there was no delivery setup for Saturday even though I spoke to someone(manager) on Thursday and to reschedule for Saturday. So, I called living spaces AGAIN on Saturday to reschedule for Monday 02/27/23 between 8am-3pm. Once again no-one showed up for the 2nd time. I just got off the phone with living spaces customer service and she stated there was a glitch in the system and does not know why my pickup was not done even though she sees it in the system. She stated she will reach out to me tomorrow morning and hopefully it gets resolved.

Mind you I have had to show up to work late on both Saturday and Monday to wait for living spaces to pick up my furniture. Living spaces has wasted hours of my time I believe it is fair to have us compensated for the wasted hours and the negligence of this company. I have spent over 5k at living spaces and never have I had such a negative experience. Please do the right thing.

Purchase item #111820 on 12/17/22, returned unwrap by usp12/29/22, asking why when purchase item total cost was $909.56. receive back only $766.23, out of pocket paid UPS to return item back was $213.96, I also ask why aren't we return of of taxes? didn't get a answer which we felt at the mercy of Living Spaces, I'm the person (mother) who ongoing try resolve theses issues with customer service unsuccessful, spoken to numerous people on hold so long and kept on calling or online. this item was purchase by my son and due to being on his job I was given permission to pursue theses issues as my son spoken to customer service. I have numerous ways to try to resolve Please Help us in this delicate issue. Thank You

The seams on the casing of the chaise started to come apart within 6 months of purchase. (I do not recommend purchasing this piece of furniture) We submitted a claim and got an email approving the claim within 2-days, which I thought was great. But the main issue occurred when I had to call customer service to change the delivery address. The customer service representative’s did not seem to understand what I was asking for or how they could further assist me which resulted in me being hung-up on once. I was very patient and understanding with both representatives, but the process was very time consuming. I wanted to directly communicate to a rep because it’s usually quicker than communicating via email. And wanted to ensure my package would be delivered to the right place. I also believe there was a bit of a language barrier with both of the representatives I spoke to, which made the process a tad more difficult.

I purchased a sleeper sofa on 11.18.2022, the expected delivery is 12.17-31.2022. On 12.01.2022 I called to follow up on the the status, Customer Service told me that it should be available 12.15.2022. On 12.14.2022, I called on to check the status and to make the delivery arrangement. There were no status update. I made multiple messages and calls but none can give any status update? My credit card was charged on 11.18 and was told that if I cancel that night there will be a 25% restocking fee. Now that I'm close to my expected delivery date and that no updates from Living Space as to where my sleeper sofa is, I believe I was taken advantage by them. I even explained it takes a day of travelling to the place of delivery but the corporate nor their staff don't care? I will report this matter to BBB and also Consumer Financial Protection Bureau as I firmly believe that their policy is unjust on only works to their advantage.

After 2 days of shopping, on Sunday, Sept 11, we ordered the recliner with a delivery date of "the end of the month or by mid-October." We liked the chair but the color wasn't quite what we thought we needed. The sales person was carrying an iPad and had my husband sign the order on the iPad.

The following day, we laid an area rug that would be near the chair and the colors clashed.

The next day, Sept 13, we returned to the store and spoke with a lady who identified herself as ""one of the managers", and I think her name was Krystal.

We told her about our dilemma and requested that we be allowed to change the color of the material on our order. She said the chair was already "in production" and they couldn't do it. I had worked in an upholstery shop and I knew that the chair we ordered could not be "in production", let alone be upholstered in 2 days--one of which was a Sunday. When we repeated the request, she responded the same way. At that point it was obvious she had no desire to help us with our problem. We cancelled the order. Then she showed us the full order form which stated near the top of the page--in very, very fine print--that if the order was cancelled, there would be a 25% cancellation fee. The price of the chair was $1095. and the cancellation fee was $273.75. We had charged the chair to our credit card. Living Spaces removed the original charge, then charged the cancellation fee to our credit card

The contract was not visible on the iPad when we signed it. Secondly, there is a paragraph near the end of the contract that indicates they would allow for changes provided they were done before 8 PM the day of the order.

I wrote letters to the administrators as well as customer service at 2 different corporate locations in California. That was on September 20th and we didn't even receive the courtesy of a response.

The on-line reviews have Living Spaces averaging less than 2 stars. I wish we had seen those before we shopped there. Lesson learned!

Received lamps as housewarming. Tags were still on lamps; obvious never used but denied returns to exchange for something else. Said we needed a receipt EVEN THOUGH THE RETURN POLICY DOES NOT INDICATE THAT! only 7 days from receipt, which is what we did. Manager said he didn't know if they came from California or elsewhere. Does it matter to customer what store? Really?

While looking at other accessories, there was a homeless person resting on one of the couches with blanket and backpack - looked like settled in for the evening. (I have pictures) Half hour later, she was still resting. Nice of Scottsdale to do that, but I'm not buying from them anymore not able to trust