Joshua Doore - Russells
Reviews and Complaints

I went to the shop at kg mall wanted to buy a wardrobe on the 02 November 2022 n to pay using the PayJustNow app and I was told to go back to work they will call me back to assist me. They sent someone to call me at my workplace and after spending an hour there I was not assisted. They kept on making calls and still no assistance. Today the lady just told me she cannot assist me. So why is Russell’s on the store directory if the people working there cannot assist.

purchased a fridge online which was delivered 6th May. On delivery I accepted it, opened it and decided I didn't want it. I inform them via phone they they lodged a return and I was emailed by customer service representative Thabo Mphuthi informing me that will need to pay 15% of my purchase for them to collect the fridge since I opened it. I agreed and for days and weeks I had to fight to get a response as to when the fridge will be collected etc and Thabo ignored me. 1 June I went on facebook and complained they got back to me saying the collection of my fridge is scheduled for 2 June and I asked how could this be when nobody informed me after I have emailed so many times!

Now I'm probably going to wait 500 years for my refund!

I bought sumsang microwave 5 months back and now it's not working then I took it back to the store 3 weeks back and when I went to check it out today they said that they are still waiting for the fixer how is that possible M just stuck without it please help.

I bought a new Hisense LED Flat screen TV at Gugulethu Mall in September 2020, the TV stopped working in December 2021 and I took it back to the store on the 23rd of December 2021, today it's the 16th og February 2022 and I haven't received my TV back nor has anyone called to at least tell me how far are they with my TV repairs...The [censored]ed up part is that I told them I dont have a spare TV but that didnt mean anything to them..

I will never ever in my Life buy anything from Russels again and I advise my friends as well as family members never to spend their money at Russels, the store is soo not professional.

I had recently made a purchase of a wardrobe and 5m vinyl floor mat (item code: [protected]) at Russell's stores over a 24-month credit payment period. Even though I had completed and submitted all the paperwork at my branch in Edenvale (Gauteng), This purchase was made for my family in Pietermaritzburg (KZN) hence I had made a request for both items to be delivered to Pietermaritzburg. The delivery took place yesterday [protected]), but only the wardrobe has been delivered. I had contacted the salesman that assisted me, he had called several stores in KZN to check for stock of that mat but to no avail. I have paid for delivery for both items to be delivered to PMB, |These both items have been added to my initial contract which will be leaning my bank account from the 25 January 2022. Firstly, It is not my problem that KZN does not have stock of this mat, I should have been told before doing the initial contract, Secondly, I am quite positive that Russell's stores have branches throughout SA that has stock of this mat (item code: [protected]) and they do have courier as well so I don't think it would be a problem collecting from the store that has stock of this product and delivering to my home in PMB. I have been a loyal customer for years and even had a bursary paid up via JDJ group, I personally think that I should not even be sending this email to Russell's; they should know how to handle such a query. I Have been financed for both items. I do not plan to pay for an item that I have not even received.

My name is monalisa we bought a television on the 17 of September 2021, I collected on the 18 September 2021 . On the 19 it was displaying Half Screen I returned it to the store on the 20 Sept 2021. It was changed they gave me another one .Then it did same thing as the other one on the 04 October 2021, I wrote on Russell's Facebook page they have been telling me that my complaint has been escalated to the relevant department. To cut the long story short I tried to communicate with them up until decided to be harsh to them requesting my money .Even today i have not yet received my money thou there was an Email i got last week saying it has been paid. One thing I don't understand is are these people has any passion of working with clients ? since October I don't have television mind you I have 7 years & 3 Years daughters . Tell me what must I do in order to get consideration to these people . I am so pissed off by the service I got from Russell's Head Office . my ref number is [protected]

I am here to complain about the service that I have received at russell's store Flagstaff at south Africa.

I lay bye TV sunsui 32'' at Russell store I have finalized the payment on 30 September 2021 but I have not received my TV

And no one is interested they just say we out of stock after I went to the store by my self to ask my TV

At their head office they just say we are sorry of witch they never explained that to me before I must I request the refund or wait for 3 month period that is not that I want, I want TV because I'm in need of they don't offer any related TV. Please assist me with all your best

I bought the bedroom suit at Russell's Makhado (Louis Trichardt) on the 25th September till today items not yet delivered. The item bought was for the present of my Mother and the delay in delivering messed up with the purpose of buying your product. I went to the shop with my own car ready to load everything and do the surprise for the old lady. Am disappointed with the service offered as this is not the quality I want.

Regards
Rendani Mamburu
[protected]
Email :[protected]@gmail.com

3 months after I bought a washing machine which broke on my first attempt to use it. No one bothered until I started fighting. They sent 3 different people to attampt to repair a brand new machine which i'm still paying full price for. Service is disgusting and i'm told to pay 1500 what for? Till today i'm waiting no machine but I paid monthend, it's been 3 months I mean why would I go to them if I wanted a second hand machine. I have been violated in every way, the machine is still sitting at home and no one wants to take accountability yet every month i'm paying for a product I can't use and yet they want to charge me I had to fight, head office didn't do anything email circulating is not telling me when I will recieve a new product. I'm tired of fighting and phoning, service is bad all they want is money because they quick to debit. Why couldn't they replace it the first time I phoned 3 months ago. It's been one story after another. I want a new washing machine but different brand

My account still appear on credit status as missed payment and Iong settled the account in 2018

I made a laybye of a plasma stand which I fully paid today. When I asked for the plasma stand I was told they dont have stock only the one on display which you can see has a factory fault. Instead of them looking at other near branches like other furniture shops would do the simple told me they will call when they have stock. This is bad service lewis would never give such bad service. This was the last time buying anything there.

I'm not happy with the first that the company is ruining my name with the credit bureau I've made payment arrangements with the for the past 2 months and they have decided not to take the full amount that was agreed upon on the call and 3 days later after the payment date they send me notices that I have not adhere to what was agreed upon while its on them they are the ones who didn't go to the account take what ever money that was agreed upon I'm so disappointed and disgusted because they are doing this to benefit them they want to charge late fees I mean we are still recovering from the mobths we were out of job during lock down this is an inconvenience that we cannot afford can they stop doing this it's not acceptable I won't be paying any late charges I swear they will have to show me the proof as to when they tried debiting me it doesn't even show on my bank statement I'm not a fool I will be going to the branch to pay off the first balance and close the account because I see what they are trying to do I know my rights bellow are the statements as you can see the agreement and what are they taking out from the account monthly for the past two months November and December they are ConnectFS

To Whom it may concern,

My employee, has asked me to look into her account with Russels.

She went to the Diepsloot store and requested how much it is to pay to close the account. The store told her and she made the payment in 2 payments.

This request was then ignored and the debit order came off the account - WHY?

She then accumulated R193.53 - to close the account - according to the call centre. She has after this, paid this amount to close the account and has not received an SMS or email which the store promised her.

I also calculated that she has paid R4559.30 for an account with the opening balance of R3565.10

According to the statement she had to pay R3565.10

She has OVERPAID by R1034.20

I request the following:

Her account is closed with no charges
The amount of R1034.20 which she overpaid PLUS the R193.53 for charges that make no sense, is paid back into her account.
The Dieploot store is audited for ethical behaviour.
If this does not happen I intend to go to every social media platform with this unethical behaviour and Carte Blanche after reporting this to the Credit Ombudsman.

Sincerely,

[protected]

Good day
I would like to lay a complaint, I cancelled my product with Russells. 2 days later a debit went off which was not supposed to happen. The store in promenade mitchells plain says they cant help me. At first the store manager said he will help us. We decided not to deal with russels as we found fault twice with the same product. The lady that assisted us in store took forever to cancel the product. When we told her we were going to get into contact with Hallo Peter, the next day she put in the cancellation. Told us it's a sale she's going to loose. I hope you can assist me please
Customer number :[protected]
🆔 [protected]

I have been trying for the past week to apply for more credit on an existing account. It's almost two weeks now they can't seem to help nor capture my details in store correctly. The last time which was today I had to wait for almost two hours, their service sucks, they have no sense of urgency or customer care. They do their own things and do not put in to consideration that I'm a paying customer and have other things than sit around the store. I'm no longer interested in what I wanted to purchase either. The store is in Queenstown — Cathcart Road

I purchased a dinning table and wall unit at Alberton Russels to be delivered at Nongoma (KZN). I paid cash at the Alberton store on the 20th December 2019 and I was promised that the furniture was gonna be delivered the following week. Till today I haven't received my furniture and is frustrating because I have paid cash.

I am not sure if Russels is doing this to me because I paid cash in that way they won't benefit from interest charges? Or they just undermine me because I am black. The branch manager there is very casual and doesn't take customers serious.

I regret purchasing at Russels and I will never ever buy from this store.