Joshua Doore - Russells
Reviews and Complaints

On November 2015 I'm not sure about a date, I bought a LG 2300W radio valued R10 000. and some time this year in February 2018, the radio started to have problems like not playing at all while the volume is high and everything is on and some times its plays well.
I went to the shop and complain and the lady told me that I have a 3 year warranty ending in November this year,
now I'm not sure where to take it because the lady said they don't have a radio in shop I must look for warehouse and take it there they will give me a new radio.

please assist me with the ware house I'm in durban before the warrant ends and the radio is at home Inanda,

my ID Number is [protected] Sithembile Precious Madwe.

I hope all in order.

regards

Sithembile

Please can I get assistance on my account as its making my life hard asbl I can't even find a job because my credit score is high. I voluntarily handed my goods as I didn't have money to pay it. They collected it only to say they'll clear my account but its existing even now an am still young to have such. Please assist me as soon as possible or I'll include my lawyer.

I Fred Viljoen hereby wish to lodge a complaint against Joshua Doore. I have requested a statement of account on the above-mentioned account number and they ignore every request. They also do not send me statements on a monthly basis, so I have no idea of what the state of my account is even though I pay them with a monthly debit order.

You can contact me on: [protected].

Did a lay-bye payment on the 24th of March at Rusells Randburg. Changed my mind and opted for a smaller couch of which Russells did not have anything that l wanted. I then requested for a refund on the 18th of May. I was told to go get an affidavit stating the reason why l was requesting for a refund, anyway l did likewise. Went back with all the required documents and the laybe refund was processed and l was told it takes mainly 7 working days. I contact the head office and a lady who helped me said the documents had not been submitted. She called Russells Randburg and they submitted all the info required. It is past 7 days now l have not yet received my money. Please kindly assist with my refund. You are quick to swipe when clients are purchasing but hard for you to pay back.

On the 14th of may 2018 I call the head office on this number ([protected])
I requested for a settlement letter and was told that it will take about 24hours for me to receive it so on the 16th of may I called again for follow ups they told me that I should wait for 2-3 days, I find it hard to understand why is it taking so long one customer for bradlows got the settlement letter jus writeaway after calling them.
Jus wana know what is the different between bradlows and Russell because they are all furniture shop

Good day,
I paid my account in full end December 2017, now I am receiving text messages saying that my account is overdue and that I must make an immediate payment or else I will be handed over to an attorney!
[protected]@gmail.com
I tried to phone the number given, but no answer...
I am tired of this unethical game that is played and demand a quick response or I will be forced to contact my own legal team to take action.
Joan Sonnekus.

I settled my account in full on 2017-12-04, However Joshua Door Handed me over twice as Joshua door amount of R14962, 00 and as JD group R14661.00 I am now sitting with debt and a bad credit score. I kept to my word and paid in full. As a valuable customer nobody can assist me to rectify this. Every time I am calling your call center they push me from corner to corner and when ever I visit your shops no one has information as to where I should exactly go to get assistance. From my understanding since the paid up letter was given to me on 13 of December 2017 it was supposed to be updated from the day I paid up in full, please I am tired of moving from shop to shop and calling the call center which sometimes goes unanswered

This is very disappointing, I contacted the JD Group many times regarding this.
Ref: [protected]
Phone Number: [protected]

Kindly Contact me urgently so that we can settle this issue and I can move forward

Bad customer service
I purchased furniture from the Russell's store in Mamelodi on 11 April 2018. I paid using my credit card and it amounted to well over 20.000, I got a call from the store notifying me that I can expect my delivery yesterday 18/04/2018, upon receiving the goods I realized that it was not the complete order and that my lounge suite was not included, I tried several times to make a call to the store and to my surprise the phone kept on ringing with no answer, today when I tried to place another call the phone number is suddenly incorrect [protected] no answer) [protected] wrong number) and when I called the 1st number again today it states incorrect number... this is completely unacceptable as the money has been deducted off my credit card and no one can or will call me or say anything about my outstanding order. I need somebody to give me a call immediately as I want my items which I paid for in full. I can be contacted on * 404. This is the poorest customer service I have ever received in my whole entire life as a consumer. They don't even have contact numbers available for customers to call in, what kind of service do they give to customers after taking money that we've worked hard for. I want somebody to call me now... this is really bad for business and I wouldn't recommend your store to anyone. I regret spending my money at Russell's.

I bought an lg home theatre at joshua doore emanguzi (kwangwanase) in 2015 august.. I used it for less than a year and it started cutting off the power thus not giving out the sound. I reported the matter to the manager who instructed me to bring the whole system so that they can process the claims for the repairs since it was still under warranty. I waited since may 2017. With the system lying at their store room until december 2017. They told me they are waiting for the curior company. Until I was told to take it they will phone me when the curior company is coming.. the system is still with me, no one had contacted me or updated me on whats happening.
I kept on receiving sms's from service department telling me they are almost done with my quiry but they never received or inspected the radio.. I am so disappointed with them.

I bought this table in November 2017 it fell apart a week after I reported it they come after a month A weak before Christmas to fetch it until today I do think have a table but I'm paying, Russell's in jeppe and eloff street services is bad I speak to the manager every week when I go there but he tell me that he is going to do a follow up, until when, I even told him that I want my deal to be canceled he is refusing, I don't no what to do anymore, Ephesina/[protected] [protected]@gmail.com

Hi on 05 02 18 I lodged a complain at russels tsakane mall about a faulty base set, a lady named phindile assisted me. On the 07 02 18 I received a call from the supplier (edblo) to tell me that they have released a new base set to be delivered to me and she proceeded by saying, if (i) see that it is taking long for the item to be delivered I must go back to the store to inform them so that they will do something for me. On the 13 02 18 I went to the store I did as I was advices, I found phindile she told me that there's nothing she can do because she did her part last week, when I insist she told me that it is not too long I must wait and i'm not the only customer. She then left me there seated until I decided to leave the store. I am ashamed and angry to find that there are still shops who have people like that and when I review here on the internate I find that people are not happy about russels and you guys cannot even handle the cases. It paints a bad picture about you. I think those people who stop to pay their accounts it is because of things like these. Please look at the matter. Thank you.

I have paid up my account in December 2017. I went to the store, stood in front of the cashier, she handed me the phone and told me to inquire the amount to settle and close my account. The amount was given and I paid it in full. I did it at the store because their online services and contact numbers are pathetic. I got an sms today saying I owe an additional R100 some odd which just came out of the blue. I spoke to someone on chat who gave me the complaints number, which does not work. I am disgusted with this company. I was assured my account is paid up and closed as I wanted nothing more to do with them, only to get an sms 2 months later. They really need to be shut down and investigated. This is Fraud

On 14 December 2016 I bought a mattress and base at Russells Bredasdorp for my holiday house in Arniston. We received the bed and after sleeping on the bed for less than 2 weeks, we felt that the bed must be replaced due to the poor quality of the bed. Once I returned home, I contacted the consultant at Russells and requested that the bed be replaced. This request was made in February 2017. The bed was immediately replaced. During mid-December 2017, we visited the house again and discovered that the mattress is still as uncomfortable as before. The mattress is skew, the coils jab into your body when you sleep, you roll to the middle of the bed when lie on it. The mattress has holes in it.
I visited Russells on 15 December 2017 to request a replacement mattress.
The consultant who assisted me was not very interested in assisting me, as I did not have the sales slip. I do not live in Arniston and therefore did not have the slip with me. She nonetheless promised to "log a call" to try and assist me. I never heard from anyone after that.
After returning home, I phoned on 3 January and spoke to Juanita (consultant) who promised to follow up on my query and also promised to phone me back. By 5 January, she still did not phone me. I phoned again, this time I spoke to Juanita (branch manager). I explained my story and she promised to follow up and phone me back. Juanita phoned back stating that the call will be logged and that she will get back to me shortly. After 30 minutes Juanita phoned back stating that my query can not be resolved as my guarantee period expired with one day.
When I spoke to Juanita (consultant) on 3 January, I was very sarcastically informed that I cannot expect a good quality mattress if I paid only R2000 (special). Apparently, I paid for the crap I got. The mattress was not even slept on for a total of 20 days that year. I am sure even at R2000, a mattress should last longer than 20 days.
Secondly, the first consultant never intended on logging the call and "lost" my number. She just hoped that I would go away.
My query regarding the mattress is that a replacement mattress was supplied in February 2017 and I was informed by Juanita (branch manager) that my guarantee does not include the mattress replaced in February 2017. Where in your terms and conditions is this mentioned and where did I sign my agreement to this? Surely, the mattress replaced in February only lasted 10 months?
I currently rent out the house and I can only apologise to my guests for the very uncomfortable bed they have to sleep on.
I would like to request a refund and you are welcome to collect your mattress and base.

I bought the ultimate family bundle set which consists of a HP laptop, 3 IN 1 Printer; HP Back Pack; HP Wireless Mouse; HP 16 GB USB; Corel Office Software and a Printer Cable. The printer cable was not in the box received and It is almost 2 months now. I've taken the matter with the store manager and I have not received any assistance up until today. She said she will buy the printer cable in the local cellular shop and I insisted that I want the original printer cable that comes with the printer as per the advertised set. No assistance has been given to me since then.

I bought the set on the 29 November 2017 in Stanger Russells. I would like to return the goods if I can not be assisted because they cannot serve the purpose I bought it for.

[Customer Resolution Centre #573663].
On 24 November 2017 I bought a queen size bed from Russells Elsies River. I was told to pay extra for the delivery of the bed and that it would be delivered the next day, 25 November 2017, I should just wait for the call as they will contact me when they are on their way. I received no call nor did I receive a bed. 1 week went by and still I heard nothing, I went to the store and was told by Caroline Ernstzen they will just checked on my order and it's on the delivery van and they're on their way, I should wait at home. So I rushed back home, waited and no bed. The following week I called daily and was told they would call me back as they just need to follow up to find out where my bed is but I received no call backs and every day I had to call AGAIN and AGAIN and AGAIN and kept getting lied to. Eventually, Caroline told me on the phone they do not have stock and would get stock the following week and my bed would be delivered (already 3 weeks later, also keep in mind no one has ever called me and I had to follow up everytime) I waited and no one came nor called. I called again, this time asked for a manager. racquel carter who is the branch manager came to the phone (did not even apologize but then again none of them did) also promised to follow up and then call me back but never did. I eventually called myself again, a day later and again asked to speak to racquel carter, she insisted she told Caroline to call me. She said they have no stock and does not know when they will have stock. I asked her how it's possible for them to sell merchandise they do not even have and why was I not told any of this when I bought the bed or the following week when I called daily to follow up? She responded by saying she will let me know when they have stock (again, no acknowledgment or answering my question) I asked her as we are now in the 4th week and I had to follow up daily and have had no call backs and have been lied to, can I then not be compensated. She said no, initially, but I was frustrated and I told her exactly that and I said that I would like a bigger bed (I bought a queen size so now I am requesting the king size) as compensation and because it has been a month and because it is illegal to sell me something you do not have. racquel carter said she will follow up and get back to me which of course, AGAIN, did not happen. So I called again, by this time it has already been 5 weeks, I again spoke to Caroline who has now become extremely rude, for example she kept speaking afrikaans despite the fact that I speak and spoke english and responded in english, when I told her that it's inconvenient that I still do not have my bed and the fact that I have to call every time, she said to me that is not her problem and she really couldn't care. I can either wait until the new year or I should take my money and shove off. I called her unprofessional and disgusting but at no point was I rude or did I swear and I would like for you to pull those call recordings if you can please. I then made a complaint on facebook but they keep sending the same "copy and paste" response 'someone will contact you, please be patient blah blah blah' I am still disgusted by how this woman spoke to me, I can't believe it! I then called again and again and again and they refused to escalate. I sent an email to russells complaints and had an area manager call me back lucille martin, she made it very clear that she is willing to give me a smaller bed (double bed) because she is not willing to make a loss by giving me a bigger bed in the same brand. I asked her if it is then fair that I take a smaller bed and have a loss as a customer because she is not willing to make a loss on her business because they sold me something they do not have and I add again, which is illegal (AGAINST THE LAW) to do, she said she can't do it and will not make the loss and it's not like she's forcing me because I can always just take my money back. I told her that's not the point and obviously I bought the bed for a reason, because I need it! I said they were quick to take my money and cash for the delivery but now they are refusing to offer any assistance and I say any assistance because what I have been getting thus far has not been assistance! I asked her if it was then possible to give me the same size bed in a different brand and she still refused, she said she already gave me my options and if I don't like it then tough but she will not make a loss, so I either take my money, take a smaller bed or wait until the new year (which is now of course) I should get some form of compensation because this is a mess up on their end and not mine so I don't see why I should be punished and the service is absolutely appalling. I am yet to receive a call back. PLEASE DO SOMETHING ABOUT THIS. I NEED MY BED.

On 24 November 2017 my sister bought a bed, and was never delivered on the day they promised to deliver. My sister phoned them and they said they are out of stock and they don't know when they will get the stock. My brother and my sister went straight to the shop at the beginning of the following week and they were told that they will deliver the bed on 30 November. Now it's 4 December, still no call from them and no delivery.

In fact, we made a big mistake to buy from this Shop. As had these complaint number RU-JDI-[protected] and RU-[protected]-34 which they never worried and never came to resolve the issues until we had to find a way ourselves, then they decided to come only on 2 December.

It's useless to deal with the shop like this and I will advise everyone to look somewhere else if you need a better customer service.

I bought a lounge suite on Friday 24/11/2017
no delivery was made I was promised Monday 27 November 2017. after so many phone calls today 30 Nov I was informed that stock will only be available mid January 2018, when I phoned head office Boniswa said by the 15th of December so what is the real truth what Poor customer service is this?
Customer number 3181392
Yolanda Kotze

I bought a couch on Thursday at Russells louis trichardt and I was promised it will be delivered to me on friday around 16:00 and it was never delivered until the manager gave me the delivery persons number, I then phone the delivery man who said he is running late and will deliver by the end of day and will call me back but he never did, and I also to them I have to be in polokwane to do other things and they are holding he back. Even when I try to phone the manager he only rejects my calls.

Regards
Raphela
raphela. [protected]@gmail.com

Ok to start my name is Alma persons last year I bought a bed with mattress and a base with cupboards cash at jus doer oversize the day they broth the cupboards the doors were broken which we showed them. The bed asswell the matress is broken u cant even sleep on the bed the wires is out ive got a back problem about that bed. I went numerous tymes to the store and spoke to enrico the store mananger everytyme is a diffrent lie ontop of a lie. I went again yesterday 2017/11/23 for the last tyme and he told me that head office r looking for my phone which I went to the shop almost every second day. I need my money back or my stuff replace not later then teusday bacause I gave them too musch tyme. Otherwise newspapers.

On the 28th of July, there was a sale at your Stanger branch, so we bought a bed (base and mattress). We were informed that the sale would be carrying on the next day - therefore on the 29th of July we bought another set as we were very content with the first set.

Upon delivery of the second set to my house (which took a while as we were informed that their was a strike), we noticed that the mattress of the second set was not of the same quality. We physically went to the branch in question and reported to the Manager that we were unhappy. She said she could not understand how Restonic could have sent us the wrong mattress, but that she would contact them.

Restonic contacted us and said that we received the correct mattress as far as their books were concerned. However because of our unhappiness, the manager of Restonic sent us a replacement mattress. Upon delivery the mattress was the same as the first one.

This was clearly a mistake as they sent us the same WRONG mattress twice.

I immediately went back to Stanger branch and spoke to the manager. This time she said that the sale person had put the wrong price on the first set of bed (the one we are happy with). She also said that the sale person resigned as she was afraid of her mistake (the manager added that the sale person sold three sets at the wrong price).

She contacted Restonic again and the manager from Restonic contacted us to insist that he sent us the correct mattress.

It is clear that the first mattress is of a more expensive quality and we are now sitting with two different mattresses in our home. To us it is also clear that it is not a mistake from Restonic, but the Stanger branch.

Yesterday we went back to the Stanger store and the manager Sarah was aggressive and rude towards us. She refused to hear our point of view and said that we were personally attacking her. Please view your in-store cameras and you will see for yourself that we were not at all out of line. We spoke to her respectfully. If she felt anyhow offended, she needs to learn to deal with the public in a professional manner and don't get personal about things at work.

We paid cash for the mattress and asked her to refund our money. She said it would take 7 days. We did not take 7 days to pay for the item. Therefore we want our money immediately. She also asked us to give our bank statement. But we were unsure why as we were not applying for credit. If she wants to deposit the cash into our account what she needs to ask us is our banking details, not a bank statement.

Please place on record that this is a highly frustrating situation. By giving us our money back (which we do ask for) is actually an easy way out for the store. Mistake are human but making the same mistake twice and then getting rude to the customer is appalling.

We look forward to hearing from you. Our email address is [protected]@gmail.com

Reference no: RE-[protected]-346 RE-[protected]-10

Mrs D Gopalan