Joshua Doore - Russells
Reviews and Complaints

I'm very unhappy with your service @ Joshua door I've been your client for 2 years.

I had an account with you which was for bed and TV which I was paying R701 every month. On my last payment the lady from your shop BRENDA called me to tell me that it my last payment next month and I said ok thanks for letting me know, but after my last payment they debited me again R345 for what? I'm really annoyed by you guys so now you always #ing calling me everyday with bad consultant attitude. you better fix this now. before I take actions my ID number is [protected]

Dear: Sir/Madam

I am Mr Cyril Sifiso Methula ID number [protected] and living in Mpumalanga Piet Retief. Yesterday I called in from a capitec consultant in reqiuest of a settlement letter from Russels which was promised will be sent yesterday via email to the capitec consultant and I was to be cc'd of which even now I havent recieved

Please make an urgent follow up unto my request for im still waitng for my settlement letter

Yours concerned customer

Mr Cyril Methula

I went to Russels on the 30th May 2015 to buy a tv on credit, I saw a 55"sansui tv asked Xolani"sales guys"if they have stock and he said"to much". so we filled all documents and they said the tv will be delivered the monday or tuesday, 2 weeks did not get no tv we tried called Xolani and the branch but no answer or they just tranfer you to a dead line. after posting on hello peter the branch manager called and said they dont find the tv we choice anywhere there is no stock and they will give us the demo unit that was on display until they get a new tv. he came and delivered the tv personaly with a note stating that its a loan tv. its february 2017 now and we are still stuck with thie demo tv! we paying R800 every month fpr 36 months for a second hand tv! we call the store and Xolani was fired and the branch manager is no longer working there to, so we dont know who to speak to I mean its really really crazy its the worst service I ever had! for so long the store has been changing managers and everytime we want answers we need to start explaining from scratch to a new manger which is nonsense we have been paying for 2 years straight and never missed 1 payment! now I am fed up I will report this on every social media and newspaper I can find im tired of these criminal stealing from us!

In April l opened an account with Russell northgate l took a Samsung radio and a fridge l payed until that last installment bt a month before l finish my amplifier back to Russell coz one day it just couldn't switch on it was in 2015 April they gave me a paper where they wrote the amplifier serial number the date my phone number etc they gave me a copy and they took a copy after 4 months in august l went back to check if l can collect it there was nothing l went back home l stayed again without a word from them in October l went back again and they were Even shocked that it was not at their shop also so they say they will look into it coz it's too much they will call me which they never did bt when I was still paying for the items when I pass my due date of payment they would call me bt now it's them they never called or say anything or even an SMS never to assure me that they are doing something about it. from October till April, 2016 they were quite until l decided to go again only to find there was new manager and some stuff l told the new manager my story who l showed the paper they gave me a year ago only for him to find out that it didn't have a stamp l told him what should I do he gave me the. Two number to call so that they might help [protected] and [protected] in October 2016 l called those numbers first time l told the customer service guy and l gave him my numbers he said he will get back to me after a week l called again they never did anything up until now lm frustrated lm tired lm pissed off last time l called my airtym got finished before l even speak to a consultant and today the same thing happened my airtym got finished before I even speak to anyone after all they don't even call you back l don't know what to do now it's been 2 years since l took my amplifier to Russell northgate in my house l can not even play music l regret ever opening an account at Russell by the way the last time I was there l told the manager to delete that account l was pissed off and lm still pissed off l hope you will do something about it soon it bothers me to pay for something that you won't use. by the way my email if you want to contact me. [protected]@gmail.com

good day I brought a tv at josua doore 22 october 2014 I have a 2 year extended warranty on the tv. There is something wrong with my tv and I dont know what procedures to follow.
and the back of the tv where the hmdi and video cable must go in for the dvd its not working anymore. we was watching dvd and all of a sudden its not working anymore. as we test the dvd then by the side where the other yello, white and red plugs is then its working. so at the back its not working anymore. please tell me what to do know?

My name is modiegi masipa on the 25 th November I bought a bed for my mom which was 50% off, but I never received the bed from Russell protea glen. I went back to the store and the manager Brian gave me a form to fill for a refund on the 9th December. Its the 31 and I haven't received any of my money back. whenever I call I am taken from pillar to post. please help I am loosing my patience now it's my money and I want it back

Bad service... Again!

Kindly forward me the manager's office number. Im sick and tired of russels. If im not mistaken I complained early this year about a fridge. It took a long time to be delivered to me.

Now the very same russells in denlyn shopping complex in mamelodi pretoria, I ended up asking back for my money and it seems like my instruction has not been sent to the head office. I will deal with this myself and even open a case for you. How can you have my goods and my money at the same time for 15 days? Honestly i'm enough! Please give me the head office number and the general managers numbers. I'll sort it out myself. If it fails im calling sowetan or sunday times!

It takes one week for you to make a transaction. One week to get a refund? But I paid u cash? It doesn't make sense at all! I need the numbers I requested. Because it seems like nothing happened when I complained early this year about my fridge.

What makes it worse is that as I went there, the shop was closed. It was not open. I was there since 10:00am n left at around 12:00 pm yet, they had these two pictures that I will send just now.

Tiisetso selemo

I went in to apply for an item on credit and left disgusted by the service I received from pushpa (the employee), she was so rude and abrupt and I was left speechless, I am in awe as to how exactly such a huge company can display such poor service. I honestly would never recommend this company to anyone in the future!

A very unhappy and disgusted client!

Acc ref:[protected]
N mokate-[protected]
Bapong russels brits

I have bought at chester drawer at bapong russels and I decided that I will delivery it myself and they told me that I must pay the guy fro r150 to build it as it is in pieces if not I have to do it myself.

I need confirmation about payment if soo, I wil take it back and buy at anoter stores who shall assist me

My number
[protected]

GOOD DAY
I'm very disappointed in Russell's in Knysna that is now Bradley's. Ive bought a 4 pce Belinda Wall unit on 31 of May 2016. I waited almost 3 weeks for somebody from the store to put it together. It was lying on the floor, and I told them I've already gave my 3 pace wall unit away. All my stuff that was in the cupboard was on my beds. They found somebody to put it together, but when I got home from work, I saw the glass was broken, the cupboard was damage. We took photo's and gave it to the shop manager. He did nothing about it for almost 6 months. Yesterday on the 8th of December they came to my house and remove the door to fix the glass. They could have only took of the broken glass.

The pieces that supposed to be together is not properly fix. On the one side threes only 2 screws holding it together and the other side 3 screws. There is a gap between the 3 parts, that's not supposed to be. I saw there's is pieces of the wood that break out where the screws are supposed to be. that's why the guy could not put it together properly. The wholes is to big for the screws now. I paid it in cash and I am very disappointed, because I wanted to buy myself a coffee table and a good dining room table and chairs at this shop, but I think I will move to Lewis right now. If you could look into my relationship with Russell's over these years, you will see that I was a very good client of Russell's.

[protected] or [protected]

I am really disappointed, I bought a sleepmaster double bed on the 25th of november at russells and they said they will call me to collect the bed and yesterday (05 december 2016) they told me that the bed is out of stock I must fetch edblo queen bed of which I never bought nor want. Why sell something that is not there? They said each branch will receive 10 beds but seems like they never received even a single one! I dont trust this shop ever if they say its a sale forget you will get that item

I lay byed me a black 3 piece lounge suite and I fetch it 3 months ago at your store... my couches is broken the seats as well as the arms of the couches I discovered it this on the 25 November 2016, what cheap stuff are you guys selling to the people.
There is a whole dent in the 1 seat if I sit down then I go right down in chair and I mean I only have its for about 4 months... I don't evens want to know how it would look or be if its a year... what do I have do regarding that I am unsatisfied I do not like it... I'm so disappointed in the quality and paid so much money for it... I think the best resolution for my complaint would be if I receive a refund for my couches.. I don’t want it to be fixed because it is definitely going to break again because it seems as if its made with cheap wood... disappointed muchness...

I submitted my laybye refund claim forms with all attachments required including bank statements and receipts in July 2016. I never got paid until today 30 Nov 2016 and I went to the branch to purchase some item but requested them to subtract the claimed amount since I never received it but the branch manager told me he needs the proof, which is another bank statement that I never received it. It does not make sense for them to request the proof of non payment from me since they didnt even bother to check their records if they made the payment or not. Instead of them producing the proof of payment (if they made it) they demand that I give them proof of non payment. I requested the manager to simply call the accounts department to make a follow up but he insists that I do that myself or else bring the bank statement. I called the head office but yhey also sent me from pillar to post and hung up on me. I'm not the one who is supposed to prove their non payment, they are the ones who should prove their payment but because they are lazy and incompetent they turn the responsibility the other way around. The branch in question is Russels Barberton branch in Mpumalanga. My number is [protected].

We purchased a lounge suite from Russells Stanger and was told if there are any faults to let them know. We called and physically went to the store twoo weeks after purchase to complain that we are unsatisfied with the product. The cushions have gone in and the board on the side comes off.
We have asked for replacement. All we were told is that someone will call or sms us and yes we got an sms never to hear from anyone again.
We called the store and spoke to both the sales lady and manager and they called back to say that it will be sorted out. To date nothing has been done.
We were rather upset when we spoke to them because of no movement of our complaint. We asked for either a refund or replacement.
The service is very disappointing once the sale was done.
I have tried to call today and there is just no answer at the store.

Good day,

Last of last year 2014 around around August, I bought a Plasma TV at Russels Jhb CBD Rissik street and they told me that I have an insurance and I had to pay for it. I didn't have a problem with that, this year 2016 March my house was broken in by Thugs and they stole my items including my TV. I went to the Police station to open a case and I was given a case number I then asked for an affidavit and I took it to Russels to claim, they told me that my TV licence was not up to date and I need to have it up to date for them to be able to process my claim.

I went to pay that amount at Russels in Jhb CBD Rissik street on Monday the 25th of April and they told me that I will get the TV delivered to me on Wednesday the 27th Of April but it was never delivered I the decided to call them to find out why the TV was not delivered. I was then transferred to Thulani the manager who took my number and told me that my insurance only covered me to pay the remainder of my instalment if something goes wrong to my TV and that was never explained to me when I opened the account with them to take a TV.

Now I feel ripped off by Russels because I am only left with few months to finish my instalments and as far as I know if something is insured I can claim if it get lost or stolen but in this case Russels saw that I am closer to finish my 24 month contract and decided to say this to me. I am not happy with the service is received from Russels.

Regards,
Bongile
[protected]

Defy freezer was purchaser on 12 February 2015. The unit was only in working order for a few weeks. The customer bought this to the attention of Joshua Door Nylstroom and was advised that the unit would need to be re-gassed. She made several follow up calls to no avail. She advised the store that she would return the item for a full refund in terms of the CPA. A letter was sent to Joshua Door on 25 September 2015. No response was received and again several phone calls were made to the supplier, customer care, the store etc. Giving the customer a run around. To date nothing has been done to resolve this. Every phone calls to either the store or Joshua Door gets referred back. the query lodged by Joshua Door to the supplier was only logged on 15 October 2015. Again various telephone calls leaves the customer with no solution. She has returned the freezer to the store and asked for the refund and again she was advised that they cannot issue a refund unless they receive a credit from the supplier. Customer care reference number is JO-DE12102015-13.

On 17 Sept 2013 I bought a bed from Joshua Doore Cradock, Customer nr 761514.

They delivered the bed, informed me that I must come and pay.

I paid, but did not get an invoice, their systems were down.

2 months ago, I started complaining because my bed is under warranty. But because I don't have the invoice, and they cant find it on their computer, they can not get a representative of slumberland to come and look at the defect.

The base is broken, the bed is scew. I am now forced to buy a new bed. I would love to have my money back, otherwise just the bed replaced.

I lodged two complaints with head office in the last 2 weeks, they simply don't return my calls or do anything.

Hope you can help me
Janet Gerber
[protected]

I would like to lay a formal complaint against the Joshua doore in commissioner street in Johannesburg, I went to the store to complain about the couches that I bought there last year was assisted by Mr samuel I told him that the couches were broken and that my mum went to the store in butterworth regarding the same matter that was on the 12/12/14 when she went there and they promised to give her a call on monday the 14/12/14 that has not happened till. I was speacking with Mr samuel who said to me he was login a complaint regarding the matter. Then he said I will be contacted about this matter,,,, that was on the 16/12/14 still nothing yet. I again went to the store on the 17/12/14 at commissioner street were I was told that Mr samuel was on launch a lady went to call him and I was advised that he was coming so I waited for him for about 30minents so the lady said I must leave my cell number he will call me of which he has not call me even now. I just want to complain about poor customer services in both these stores I do not understand why should I be treated like this at this stores aspecial when I have been a loyal customer does this mean that the joshua doore only cares about me paying my installment not the service or quality of my furniture they are selling? Thank you in advance Noxolo Cordelia Camagu

I've lodged a complaint (37833) at the shop on 08/02/2012 and phoned their customer line on 09/02/2012 to confirm and I told them of the broken furniture and also the lack of feedback from the branch. Still no feedback save for one miss call on my phone that I found late last week. The branch manager also told my wife that should they need to send somebody to fix the furniture again that we would have to pay although the warranty has not expired yet. Now I have previously (Last Year) complained on this website about the furniture that not even lasted a week before it fell apart and also a leg of the bed that they did not deliver until late January 2012. I got a call from the branch manager that time and there was some activity to resolve but they also messed this up. The lack of service and the quality of their products have certainly left a bad taste in my mouth and I would not like anybody else to experience this. I would like a discount on this huge purchase I've made of below quality products that certainly is not worth it and also well below par service from a well known and maybe the most used retailer for consumers of the lower income groups. It seems that because of our income we deserve to be treated in this manner. This was my worst experience ever as a consumer and I never complain. I hope that somebody more senior and with some service quality attends to my case to resolve and they may keep the "gift" that I never received, I've bought myself a cup already. Selwyn Wynand ([protected])

I've purchased furniture from Joshua Doore and am not satisfied with the products and the service i've received. I purchased the furniture less than 2 months ago and it is falling apart. The defects that I listed with them is taking too long to be fixed and after i've listed these defects more appeared. The first time I had to make several phone calls just to get hold of a person that deals with the defects and when I finally got hold of him the response was quick, however they did not complete the defects. I called the branch on 09/11/2011 and spoke to the branch manager to complain and she said that she would call me back, she did not. The next day they came with the two drawers that needed replacing but not with the rest of the defected pieces, still no call from the manager. I have reservations about the longevity of the products and feel the the store is incompetent and with current experience it would take too much of my time each time the products needs fixing. I've made my first payment but am not prepared to continue my relationship with this shop. I want to return the furniture.