Broyhill Furniture
Reviews and Complaints

Bought a gray wicker 2 chair and side table at Homegoods last Summer
And the wicker on the arms is completely disintegrating and breaking into little pieces.
I took them back to Homegoods and the manager agreed that there was a defect and had seen this issue before but advised me to contact Broyhill directly.
I have been unable to contact Broyhill directly as their customer service phone # is disconnected.
Please advise
Peter Galdikas
Prior Lake Mn. [protected]
[protected]@gmail.com

I have had the furniture about one year and after normal use seated and watching TV it seems that the seam of the stitching is letting go. It is clear that the material used was not bound prior to stitching and is simply giving way creating open areas. As you can see clearly in the pics, I sent other cushions are beginning to spread as well and it is clearly unraveling as a result of the seam area not being bound prior to stitching.

we purchased the set at Big Lots in Pittsfield MA.

We purchased this outdoor wicker, set a year and a half ago from big lots in Milford Connecticut. It is a gray wicker set. The chair is a rocker and it has completely gotten ruined with cracks and brittle pieces on the arms. I have already filed a complaint through an email with no response, the chair is not in direct sunlight and is protected all winter. Please contact me as soon as possible.

I am trying to find out if numbers under the tabletop will help to get the finish color name. Top is damaged but can't match the color. Need help with that. Your CHAT sent me to (Just Answers. They suggested to do what i have been trying to do for a week. Compare with COLOR CHART. Impossible. Nt really a complaint, just trying to get help. Is that possible?

Hedley Lint

Couch is less than a year old. Fabric is very loose and couch is sunken in. The fabric looks so bad and has small fabric balls on it. The couch has always had a weird odor I have never been able to get out even though I’ve cleaned it multiple times.

I have contacted the company multiple times with no response.

I am upset this couch was over 1000 and looks terrible, smells terrible and is uncomfortable.

I will not purchase this brand again unless

This is resolved.

In March we removed the outdoor patio covers off our Legacy 6pk dining chairs, table and loveseat to discover:

1. All 6 wicker backed chairs have varying levels of disintegration (brittle, dry breaking off to the touch) of the plastic wicker on the tops of each chair.
2. We bought the castle pines patio dining chairs, table &loveseat on March10, 2021 at a BIG LOT store located in Evans, GA.
3. The set is never in direct sunlight & in winter months here in southeastern Georgia the set is covered by patio covers. Mild winters
4. We have bought Broyhill outdoor products before & considered Broyhill to be a quality manufacturer.
5. Did not expect deterioration in less than two years.
6. We have no issues with the wicker loveseat, it's still in near perfect condition as of today's date.

I bought a broyhill sectional sofa from Big lots less than 6 months ago I have a 10 lb dog and two small cats. Furniture looks very sturdy in the store cushions look like they were sturdy as well. And less than 4 months the whole back of my couch is sunk down the cushions do not hold up. I will like to know if I have a warranty on this and if it can be fixed through Broyhill ill it looks terrible I paid a lot of money for this sectional and it needs to be fixed

I bought this expensive patio furniture and the furniture was professionally covered through the winter. The wood actually rotted out and now the table is unable to be used because the cracked, rotted wood can cause injury. This is ridiculous and not treated properly at the factory? Broyhill should replace the furniture! Expensive furniture that is made like crap!

I purchased a couch, 4 rockers, end table, and coffee table one year ago. I always bring the cushions in, if it's raining. The problem is the bottoms of the rockers get stained from possibly the rattan part bleeding. It looks like rust! I am thoroughly disappointed. Only a few months of use! I brought them from the garage this year, and of course as soon as it rains the stains are all over the bottoms of the runners. Is this normal? I thought Broyhill was a good quality furniture. What can I do?

The arms and frame

of the Alexandria love seat and sofa break very easily. The fabric is very cheap as well. Keeps getting stringers as well. Had 2 love seats and 1 sofa replacement in 2 years. The price was 499.00 sofa, 498.00 for the love seat. Now they are 200.00 higher. Makes no sense. I am very sure I am not the only one with these problems.

I bought a power loveseat on July 18, 2021. It worked great for a few months, then started having 'issues'. The left side power recline does not work and the frame is missing the rivet that holds the seat to the frame causing the seat to tilt. The piece is only 5 months old. Because of the misalignment, a wire was severed at the connection point. I have a receipt and the only remedy BigLots is offering me is to return the loveseat, which weighs 200 lbs and this is not possible at this time as I am recovering from cancer surgery.

Bought a broyhill section from big lots the frame broke within 2 months and nails started poking out and cut my babies foot, got it replaced and the second one was also defective the frame was all bowed, big lots let me exchange it iam now on my 3rd broyhill section in 8 months and the 3rd one also arrived defective whatever hard piece is supposed to support the arm of the coach is totally missing my arm is omost completely hollow, and all the seems of the lining is gapped and not attached and leaving huge holes

I purchased a gray Broyhill sectional and I can't stand to sit on the left facing side due to the fact that you sink into it. There is no support as though the back isn't there. I have even tried placing blankets under the cushions to prevent them from swallowing you up but that didn't work either. The opposite side is fine. Like the look but very disappointed with the obvious construction issue. Is there no quality control?!

I have a Blue and Gray sectional that sinks down lower in some spots than others. I had returned this item to the store once's already where they made an exchange for another one but now the same problem. I have experienced great quality in the past when I purchased Broyhill furniture so I'm surprised. I would like a refund for this item, that was purchased at Big Lots in Tyler, Tx.

1. A seat support broke within the first year.
2. When the seat is reclined, it is very difficult to close it up to the unreclined position. My knees became sore, affecting my yoga practice from the effort of closing it. Now, to get up requires yoga training to extract myself.
3. The entire loveseat falls forward when you lean on the footrest with your legs in an effort to close it.
4. The footrest is very hard and uncomfortable. It feels like resting your calves on a wooden board with heels resting on hard fabric tracks.
5. Construction is poor. I can easily wiggle the arm rest with my hand while sitting on the seat. I am an average size woman of 65.

I purchased a Broyhill sofa and loveseat in June 2012 and received delivery in November 2012. The fabric was a leather polyester blend. Recently I have discovered a small worn spot (1" in size) on the back cushion of the loveseat and a larger worn spot on the seat cushion of the sofa (5" x 4" spot). The fabric appears to be wearing thin and then splits.
I am really disappointed in this as my husband and I are the only ones who normally sit on this furniture. We do not smoke and have no children or pets. We are away from home for three months in the winter so this furniture has not had heavy use in the six years that we have owned it.
I do not have my receipts from the purchase of this sofa as almost six years has passed. I purchased the furniture at Lincoln Mattress and Furniture store in Lincoln Nebraska for approximately $2500. I do have a Broyhill tag that says this furniture was manufactured at plant #003.
I have had other Broyhill Furniture in the past and have been very happy with it. This furniture set has certainly been a disappointment to us as it has not had heavy use. As a consumer, I just wanted to let you know that the fabric on this furniture has not held up to my expectations. Perhaps you have had other complaints as well.
JoLynn Brown
[protected]@windstream.net
Ph. [protected]
6952 Morrill Ave.
Lincoln NE. 68507

I purchased a sofa, chair and ottoman from Russell Furniture aprox. 3 years ago. The leather is actually peeling away on cushions. I expected this sofa to last. I have never purchased a couch that has not lasted 8+ years and was in such condition that I was able to sell or donate the sofa. I am so disappointed with this product. It is defective and apparently not backed by your company, since I have contacted both Russell and Broyhill with no help offered! I have never purchased a couch that was such a piece of junk. I have purchased Broyhill in the past and have been fully satisfied. I would love to send pictures to you so you could see how substandard this item is. Again I have to stress how unhappy I am with this product and your customer service.

On February 27, 2017, I purchased a Broyhill 3 Piece Set, which includes 2 swivel chairs and a glass barrel side table. Info on page is as follows: Purchase price for set was $399. Dept: 16, PC0317 Style: 00142 Type: 6 Cat: 4655 PO: [protected] PAGE: 001 Line: 014 Color: Light Grey

I have the receipt and the tag that was attached to chair. I have attached that info.

I contacted the HomeGoods store and spoke with a women named "Tish" at the Boca Raton FL location who told me she could not help me.

This swivel chair started loosing its small steel bearings and has continued to do so . I took a good look at the mechanics and it does not look like a simple fix. The chair is so wobbly that it is useless. This set looks new, but the chair is useless and I am going to have to throw it away. I attached a pic of the chair compared to the good one. Note the difference. And a pic of the bearings on the cushion.

I think it would be fair if you sent me at least a $150.00 which is half of what I paid. I am disappointed with the quality. Note, it was made in Vietnam?