Rana Furniture
Reviews and Complaints

el pasado miercoles mayo 4 recivi el deliver de las dos piezas compradas , al momento del deliver todo parecia bien , unos dias despues notamos la mala calidad del producto y fui a la tienda para buscar una solucion al problema , el vendedor ( el mismo que fue muy amigable a la hora de hacer la venta )se mostro muy hostil al saber que queria devolver el producto , apenas me dio ninguna solucion, como estava todavia en la semana de comprado y tenia derecho a una devolucion , intente devolverlo , a pesar que me querian cobrar el 30% de return fee , accedi a pagarlo y ahi viene otra sorpresa ,,,la tarjeta de credito que iva a usar para pagar ( la misma que me aceptaron a la hora de hacer el pago inicial )no era valida para ellos ,,,solo podia hacer el pago cash o con debito ( estamos hablando de alrededor de $1000 que tenia que pagar por un producto que apenas use ) , es una verguenza que usen a asi a los clientes honestos y trabajadores , en mi vida me he sentido tan estafado y humillado ,

conclusion , el producto es de una pesima calidad y el customer service es terrible , no le recomiendo ni a mi peor enemigo esta tienda. no cometan el mismo error que yo

I received this sofa on
07/10/2021
after a few weeks noticed the sewing in the stitching on the long L side was coming apart.
I called them and they filed a claim, I had to wait for a call from claims dept.

Claims dept. Called me on Aug. 10th 2021 asking for pictures.
I sent them pictures they stated someone will be coming soon to bring me a replacement piece (new).

A nice guy came to my house around a week before August 21st with a peice to replace the broken piece on my sofa. The piece that he brought was not new. I asked him as he was putting it (is this a new piece) and he laughed and said do you think this would be new no, this is from another customer that the same thing happened as what happened to you. I fixed it really good and brought it to you. Do not worry that it is sewn on properly and nothing will break it.
Right before he left while he was putting my broken piece away in his van I saw this piece has a hole in the corner he came and checked it and said don't worry I can sew it back up. He pulled out a needle and some string a different color and patched it up. I did not like that it was a different color but fine it was not broken.

A few days after this the piece started breaking open in the same seam. I called the claims department (spoke with J) again they stated they will contact the manufacturer and send me a new piece. I waited and no one contacted me I called the office and a lady whose name I can't remember right now told me that they don't send refurbished pieces I told her mine was and she said that was impossible. (My piece was refurbished 100%) I have pictures to prove. Then (Aug. 26th) I spoke to the person from claims again and she said the manufacture is closed Till the beginning of September cause of COVID. On September 8th I spoke to her again she said the manufacturer IS OPEN and wrote back saying they will send them the tracking information once they have it and that La Rana will call me once they have it and that that is all we were waiting on.

Here we are on October 5th still waiting for a tracking number while no one can sit in that space of the couch because it will just keep tearing and I have ANOTHER part of the couch opening hole down the seam where it was Originally sewn.

I called the location where I bought it again today Oct 5th. Now I am getting upset because all I am getting has been the run around. I spoke to a person D to ask her for a number to where I can file a complaint. She then tells me there is no number that I have to explain to her what is going on she then sends an e-mail somewhere and that someone will call me. I start explaining and she told me don't worry she will handle it and file a new claim to follow up and notify the people from that I am a little upset and that she will find a solution for me at this point I told her I don't even want a $900 sofa that the same thing keeps happening and she stated she will write that in the message.

THEN she calls me back and says she has reviewed my notes and that the notes say that the manufactured is closed until November who knows what because of COVID I told her the person from claims told me they specifically wrote to her and the order was already put in for a new piece and that they were just waiting on tracking. Then I tell (D) I want to file a complaint and she gives me a number and I asked what number is this I thought there was no number and that you had to write an E-mail and she tells me this is number for the claims department (Which I have spoken to) and that she did not have it earlier. I DO not know what to do but I need a solution.
(all of this happened within less than two months of owning the sofa)

I bought a couch a year ago and when I purchased it the person who sold it to me told me that the product did not peel because it was real leather. 3 months after I purchased it the color began to peel, Rana sent someone to paint them. The problem occurred once again 3 months later and now the whole sitting cushions are peeling. Something that I paid a little over 3thousand dollars should not be bad material or peelingthe way this is. I put this in with the insurance and it's not covered. I need help in this because the couch has the appearance of a 5 year old furniture that has been overused. My family and I are never home and when we r sitting on the couch upsets me because I paid so much for bad quality.

After purchasing a entire set of furniture for my entire house at Rana Furniture, under sales order # A-21926 on 1/12/2012, after 3 years the sofas leather imitation started to peel off everywhere. Even though I had bought the insurance plan for the sofas, they told me this was not cover, it only covered accidental damages, not only that I purchased their recommended cleaning products to clean and maintain the sofas, but that was not enough. The insurance people themselves told me that the sofas shoudl not start to peel off with only 3 years of purchasing the products.
My recommendation is do not go to Rana furniture when you want to buy furniture is going to end up costing you more, invest a bit extra and go to stores like City furniture, rooms to go or better yet El Dorado.
I also forgot to mention the people that installed and put totgether the furniture did a very poor job, I had to tighten up all the legs in my dinner table set and my bed since they were all wabbly and loose after 1 month of use.

DO NOT, I repeat, DO NOT EVER purchase furniture from this store. It's by far one of the worst experiences I've had with any company whatsoever.

I'm so serious about my complaint, I have filed with the Better Business Bureau and have attached pictures for you all to see what a bad company Rana Furniture really is. PLEASE do not become another victim of their bad business practices.

I didn't even report to the BBB the unprofessionalism of Orlando Ochoa, the sales representative I had when I purchased over $1, 000.00 of furniture. He kept rushing me to purchase things I wasn't interested in, lied about when their out of stock items that I would have to wait months for, etc. My complaint about the sales representative experience is too long to write.

What I'm most concerned about is the product. I purchased a dresser and mirror on 2 separate occasions. To make a long story short, the mirror did not come with the mirror supports to attach it to the dresser. I have made several attempts for Rana Furniture to help me and they haven't (called 3 different locations). Details to my long complaint can be seen on my attached complaint to the BBB. All I want are the 2 supports to attach my mirror to my dresser! They refuse to help.

Please everyone, when you walk in, they're all extra attentive and feed you lies to make you purchase. Once you purchase, you're nothing to them and won't care. Be aware.

Stay away from these people. I came in to price some furniture, wrote down the prices of everything. When I came back approx two weeks later to make the purchase with my family, the salesman first said the prices had changed, which was not true, then when I showed him what we had written together, he said, oh I made a mistake. In fact, he had beaten the quote that I had shown him from another store, and now he's saying its a mistake! The manager chose to believe his story and did not honor the quoted prices. I told him they were very unprofessional. These people do not deserve to run a business, while I was there there was another problem with a customer on the phone. Buyer Beware! By the way, their prices are not cheap, his "new prices" were just like El Dorado furniture store.

I just spent close to $3, 000 on the spot and my furniture is damaged. When I called to complain while the delivery men were still bringing in other furniture. Rana Furniture told me to return the furniture or I had to pay $50.00 for an "inspection fee" to have some one come out and look at the tears and see if it was repairable. The driver and helpers were here, they could have told them that my leather sofa had 3 tears in it. Rana Furniture refused to hear thier own employees comments on my sofa and told me to return the sofa's and wait another week to get a new sofa delivered to me. Honestly I should have just paid an extra $200. to Ashley furniture instead of dealing with Rana.

I am very unhappy with the level of cusomer service that they have provided. Never did they mention when i was handing over the money that if the items came in damaged I would have to pay an "inspector" $50.00 just to see if it was repairable. If i didnt have out of town guest coming in to stay with me (hence the purchase of the sofa's) then I would have no problem returning the sofa's. Seriously they couldnt even promise that it would be re-delivered in a week. I think if a customer spends that much money in one day during this economy they should be nice enough to waive the $50.00 fee. The best and the worst form of advertising is word of mouth and you see with me I never stay quiet. I am posting this in every possible complaint website there is. My next stop is BBB.

I special order a dining room set from rana furniture when I got it, it looked like a dog bit all over it. There are hole everywhere. Sad thing is when I spoke to the manager he had the nerve to call the hole in the furniture part of the design and I cant get my money back. I will never buy from them again