Rooms To Go
Reviews and Complaints

Have only had chair about three years and am still making payments on it. It was not a cheap chair. The right side arm has broken on the chair. When I called was told it was only warranted for one year. Ask if they could help me out in any way and was told no. Now I am stuck paying for a chair that is not even usable. I have spent a lot of money with rooms to go but the quality of the workmanship is very cheap. Sad when a chair doesn't last as long as the financing.

I have a material protection warranty on the chairs of kitchen table set. they have been cleaned several times. ON 6/25/19 a serviceman came ( service num 2900795) to supposedly clean my chairs. This time he just took pictures. We spoke to Emily and Mr Carlos her supervisor on 7/2/19. We were advised to get chairs cleaned professionally on our cost before chairs can be rebonded and reevaluated. They could not provide in writing this policy. we would like our chairs replaced as expected per the warranty. we are taking this route of this written complaint before contacting the BBB.

Endia Johnson PItts

email: [protected]@hotmail.com
ph [protected]

I have already brought a complaint to customer service. We bought a sofa from my daughter for her birthday it immediately started having problems. As I stated, that complaint was made to customer service with no results. PLEASE DO NOT purchase furniture at Rooms to GO. The furniture looks great in the store with their beautiful decor but when you get it home you quickly realize it is low quality. Then you think Customer Service will take care of it. Well THEY WON'T! We were told by customer service that is you so much as treat a stain on a cushion you have voided the warranty. They will do NOTHING!

To reschedule a delivery due to delayed move in date, customer service said I won't have my furniture set until early August. And there's nothing I or they can do about it. She just told me where to cancel my order with Rooms to Go. It's always something with them. Over 2k spent on furniture with them and they can't do anything for me? But I was going to have it in 2 days originally.

My daughter paid $4000 for a bedroom set that was to be delivered today. We the driver said no one was home when he went to the door witch is a lie because he never knocked on the door because if he had the dogs would have barked mon stop. So she was told her order would be put at the end of the rout! Well she took the day off of work and waited for hours and at 8pm tiny was told on delivery! So she will be sleeping on the floor for the next few days till she can take off work to be home for hopefully a delivery. NEVER WILL WE BUY FROM THIS COMPANY AGAIN BECAUSE OF THE WAY WE HAVE BEEN TREATED!

My sofa/love seat/chair when delivered was damaged on 6/13/2019. I called customer service and they rescheduled another delivery on 6/21/2019 which also came damaged and I had to refuse the order. Spoke to customer service rep on 6/21/2019 and she assured a manager will get back with me at earliest. Today is 6/24/2019 and still no response. Also sent an email on rooms to go website and no reply from there. Let's see if I get any response from here.

Thank you
A[censored]a Patel

The absolute WORST delivery service ever! We purchased 2 full sets of living room furniture plus a full dining set on 5/18/19. The salesman informed us that furniture was only delivered in our area on Fridays and that they would not haul away old furniture. He stated that all furniture except 1 recliner would arrive on 5/24/19 and the recliner would be delivered on 6/14/19. We hauled off all of our old furniture first thing on delivery day. I called RTG 3 times on 5/24/19 because the furniture didn't show up in the delivery window of 10-2. The first two times customer service told me that they had the wrong phone numbers in the system and that they would contact the driver and that my furniture would get here. The third call at 8 pm they told me that the driver couldn't find my house and they couldn't turn around because they were almost back to the store. After getting nowhere with customer service i asked to speak to a manager. I was transferred to Carlos. I explained everything to him and he said that there was nothing that he could do about it and I would have to wait until the NEXT Friday for delivery. He had a couldn't care less attitude. I then called the store that we bought the furniture from and the manager was actually apologetic and said he would work on it and call me the next day. He called the next day and said that he was able to prevent out furniture from being split up and sent to other customers but that we had to wait a week for the next delivery. After 7 days with No furniture in our house we started the whole cat and mouse game again with the delivery company. They said they couldn't get me on the phone and after MULTIPLE calls to RTG i ended up on the phone with someone who had the driver on the other line. I was finally able to communicate with the driver through a RTG employee and managed to chase the delivery truck down in my car. The delivery truck followed me to my house and I finally had furniture EXCEPT that one dang recliner. A few days later I get a voicemail stating that the recliner delivery date was changed to 6-7-19. We were out of town on vacation so I had to have someone stay at my house to receive the recliner. Of course the delivery never happened and later that day I received a voicemail stating that the driver had been injured that morning and the NEW delivery would happen on Sunday 6-9-19. We decided that since they were making the exception and delivering on Sunday instead of the next friday we would cut our vacation short and return home to receive the furniture...I am sure you can guess what happened next...absolutely nothing. Not even a call this time. It is now Wednesday June 12 th and I just called RTG. Customer service called the delivery company and told me that they would be able to deliver the recliner on Friday 6-21-19. They said they couldn't find a reason as to why our furniture was not delivered and no oopsie call was made. I just really can't afford to spend another day off work or missing vacation to be disappointed on a 4th delivery date! I requested that the recliner be cancelled and asked for our money back...I was informed that I needed to call the store that I ordered the furniture from. I called the store and was told that their system is down and they would call me back when the system comes back up. I am sure that I will spend countless hours trying to get my money back for the recliner that I never received..at this point I have learned to expect the worst case scenario with this company and it has really helped calm my anxiety about the whole situation. I will make sure that all of my friends and family hear about this furniture horror story and I personally will never have dealings with RTG again. Hopefully who ever reads this is smarter than I was and is looking at reviews before buying from RTG.

In August I ordered a sofa sleeper on line for my daughters birthday. It was delivered on time however it was not setup or the mattress put in place. We did that and things seemed to be ok. In December while visiting I noticed that the cushions were losing their shape and going flat. I should have complained then but we were facing a crisis in the family. Later l my daughter informed that the sofa was getting worse. The frame had split and she had to put in a lag bolt to use the sofa.

At this point we registered a complaint. In early April a representative came out and reported excessive use. This could not be true as she lives alone. The frame had to be defective. The entire sofa is a falling apart. We have spoken with customer service about the situation with no results. The sofa is a total embarrassment

Customer Service is of no help at all. This will probably be the last purchase with RTG. Their looks good in the store but does not last. Poor quality or this was a lemon.

I am still waiting to hear back from the manager of the Hoover, Al location about my 2nd delivery today, which didnt happen. Called the store left my name and number for the store manager to contact me since CSR says he wasn't in at the time I called, so needless to say i have still not heard back from the store manager whom I left word to call me.

Bought Metropolis sectional in December and it was delivered in part before Christmas and second part first of January 2019. Bought nubby gray fabric as I thought it would wear better than microsuede fabric. The sofa was delivered end of December and first seam came open on back cushion 4 months later, then seat cushion seam opened end of 5th month after delivery. Request RTG replace one seat cushion and one back cushion on which seams are splitting open.

The chair was delivered on may 31, 2019...my husband sat in the chair on Saturday, on Monday, the power for the recline was not responding, the blue light shines, but the motor is not working, after calling the store, I was informed there is no return on any furniture. ! The warranty we purchased didn't have any record of the purchase, so we have a chair we can't return, they refuse to pick up the chair and refund us, so we have to wait for someone to come and repair, which could take a WHILE. VERY DISAPPOINTED. VERY UNSURE ABOUT THE QUALITY OF CHAIR. I WANT A FULL REFUND. OVER 1, 000.00 DOLLARS AND CANT RECLINE OUR NEW CHAIR. WARNING, DONT SHOP THERE. MANAGER OF PANAMA CITY BCH STORE HUNG UP ON ME, WHILE I WAS TELLING HIM THE PROBLEM!@@

Salesperson Ben Evans at store 216 in Wesley Chapel falsely promised us our mattress would be able to be returned for a refund (minus $100 restocking fee) if we were unhappy. The mattress was horrible! I believe the mattress sold and delivered to us was not the same as the one in the showroom. I spoke to the store manager, Inga, as well as the salesperson Ben, who were both rude to me on the phone (constantly interrupted, hung up on me), and now I will be pursuing arbitration. Company acted in bad faith and a clear example of gross consumer negligence.

I tried out a mattress in store and it was firm yet soft and they showed me a twin size version of the mattress this was wednesday may 29th, 2019 the mattress came yesterday june 1st, 2019.. I swear this isn't the mattress I tried out in the store.. I slept on it last night and I thought I was spending a night in jail.. My back hurt so bad I have a stiff neck the worst sleep i've ever had in my life.. Now I can't get in contact with anyone from rooms to go but this mattress has to go! I could've slept on the floor and got the same outcome from sleeping on this mattress.. Disappointed isn't the only word i'm looking for to describe my experience at rooms to go but I know for a fact I won't be going back.

I purchased furniture from RTG on May 17, 2019. Furniture was delivered today, May 31, 2019. All three pieces were damaged. I contacted the customer service department and was told it would take another two weeks to get replacement furniture. After speaking with a supervisor I was then told the sofa was on back order and wasn't given a replacement date. At this point I am furious because I have no furniture. I contacted the salesman and was basically told well there's really nothing they can do and I needed to deal with the customer care team. RTG has horrible customer service and the furniture is very poor quality

Yesterday 5/30/19, I went to Rooms to Go for Kids store in Pensacola. After wandering around looking for help for minimally 30 minutes, I asked a lady was helping another customer if anyone else worked in the kids department. She was very nice and apologized saying that her co worker was out sick, and that she would get someone from the other side of he store to help me. Along comes a "gentleman" chewing on something (some sort of food) and asks his coworker (the one busy with another customer) why can't you do it? What are you doing? Whats wrong with you? Needless to say, I felt like it would have been painful for him to assist me. I told them I would be back later. Wrong! I will never be back.
I travelled from about 20 miles each way to come to Rooms To Go. I left angry and with a terrible of impression of this company. I will not be back. I can certainly find what I need elsewhere.

Delivery date 5/30/19 @ 2238 Valley Ave. Nashville, TN 37218

After calling back to Rooms to Go, I was informed that only (2) pieces of mattresses could be collected. I actually had (4) pieces.

The delivery guys took (4) pieces out of the house, but did not let me know that they couldn't take (4). (2) of the mattress, which is a box spring and the mattress was left intentionally at the end of the road. If they could not take it, I would have expected that (1) they let me know before removing it out of the house. (2) not leave it at the end of the street or driveway. I had to pull both pieces (by self) in an area where it would not be seen.

After setting up the bed, no explanation was given as to how to operate the remote bed or where the remote was located. There were to pieces of wood that were left under the bed in which I have no idea what it is for. It was more like a put up and lets go type of delivery. I was very disappointed in the delivery in that the in store process was good. I would not buy anything else from rooms-to-go if the delivery is done this way.

I understand that they are on a time frame, but I felt more could have been done to make this a pleasant experience.

Gwen Poindexter [protected]

We purchased this bed last summer and until i got to the register to pay, I thought perhaps there was a return policy. There was not. At that point, I felt I needed to go through with the purchase confident that with the 'breaking in' period that our new mattress would soon feel as comfy as the model on the show room floor. That was also reiterated by the sales woman.
So now here we are nearly 10 months later and this mattress is one of the most disappointing purchase I think I have ever made. Not only is it uncomfortable after a very short time, I don't know if I've ever had a full night's sleep on it. When it was delivered, one delivery man brought in the box springs while I watched the other try to unload the mattress out of the truck by himself, A KING SIZE MATTRESS! He promptly dropped it but it still Looked ok when they brought it in, I wondered what damage may have been done internally.
Regardless, I wish Rooms 2 go had a return policy for their mattresses. It definitely was a 1200 waste of money for me. I wish at this point I could get my money back and start over.

On 4/28/19 I went into Rooms to Go to look at a bed frame. I ended u buying it along with a floor sample king size tempur pedic mattress. The salesmen told me that I would have to pick it up that they could not deliver it. This being a sunday the store was due to close at 6pm so I went to the home depot, as the salesman suggested, to rent a truck. I was told it would be wrapped up and they would load it for me just needed to be back before 6 to get it. I get back to the store with literally 5 mins to spare and im told to pull the truck to the back and they would load it for me. I get to the back where there is no one waiting for me, I walk in and see the mattress is wrapped in a very thin cellophane, i see a salesman and ask for help, restrooms are there and knowing i have a long ride i go a head and go use the restroom. When i come out the mattress is no longer sitting there, so i walk out the back door where there are 2 young men attempting to load this mattress. one of them with a BROKEN arm. In there attempt to lift it, they end up just pushing the mattress in the this dirty rented truck and send me on my way since they were at this point closed. I finally get home, as we unload this mattress i see the cheap cellophane is all torn up and the entire side of the mattress is completely damaged. First thing the next day i call the store and im told that because this was a floor model that could not exchange it. But because it was their error they would replace the cover on it, I would need to go up there and pick it up. I go back to the store where they give me a stained cover (which i didn't see until i got home) but the damage is on the side of the mattress, the cover only comes off the top. Which the manager knew but apparently she didn't know the cover is not removable on the side. It wasn't even the same cover either. When taking the original one off to switch them I see there is also a HUGE stain like someone had spilled something all over this mattress. So i have spent almost $3000 on a stained, damaged product. This isn't to mention the frame was delivered, left half unassembled, drivers filled my trash bin with their trash, and when another team comes out to redeliver ( since that was the fastest way to get the bed correctly put together, the 2nd drivers see they put the frame together upside down. So a $4100 purchase I get completely screwed, and no one will help me! I have spoken to so many people via chat, customer service and the store, and it has been one failed thing after another. I was told by customer service they cant help the store has to, and by the store they cant help customer service has too. I just want to have them pick up their damaged mattress and return my money. I was also told I was getting a free mattress protector but see i was charged $299 for it. This has been the biggest nightmare purchase. Now my adjustable bases I bout years ago from rooms to go make a funny noise, and the 2nd delivery guys said it was because the frame was pushing into them since they were upside down. HELP! In speaking to the store for the 50th time today, im to the point of getting a lawyer. The customer service is non existent and frankly everyone has been 100% rude to me, when I did nothing wrong other then shopping at rooms to go. I was bought a mattress, rooms to go damaged it after my purchase and now im stuck with it. This is absolutely ridiculous.