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As I had been warned, the guarantee offered by rooms to go is crap, you waste time and your money paying extra for this, don't do it, go and buy somewhere else where they respect customers. Don't even be fooled by buying the fabric protector or stain remover cleaner, because that's also a deception.
My daughter (4yo) accidentally melted a nail polish on my sofa, we called Rooms to Go next they sent someone, we didn't get a response from them so as the days went by we said to call and they told us that they had denied the warranty because the sofa had many stains and they will not take care of it, obviously I don't plan to sit idly by while I see how a giant company tries to tell me what will happen to my rights. We paid accident insurance and this was an accident that is even contemplated in its regulations :
2. STAINS AND OTHER DAMAGES:
a. Stains to fabric, vinyl or leather furniture (except nubuck, suede and buffed leather) and umbrellas as a result of normal spills
from food and beverages, pet biological stains, ball point pen ink, and nail polish. Stains caused by any other substance or
means are not covered.
The sofa also has damage to the fabric because it is a piece of crap (Davis Park Sofa) must be one of the sofas that has the most returns in the entire store, that's why they decided to change the fabric in the new model. We didn't even decide to issue a claim for the quality of the fabric because we had already been warned (relatives with the same sofa) that there was nothing to do about it because they are not responsible for the quality of the fabric they sell, but after 8 months of use the sofa began to separate at the seams.
In conclusion, before going to this place, it is better to order a sofa from Amazon and avoid all the hassle.
Claimed loss: Nail polish/Davis Park Sofa
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This complaint has been resolved automatically due to user's inactivity.
You called it right — Rooms To Go's guarantee sounds like more trouble than it's worth. Paying for accident insurance only to be denied over technicalities is frustrating, especially when the issue is clearly covered in their own terms. It’s clear they need to step up their game if they want to keep customers like you. Maybe next time, Amazon will be a better bet!