Sofology
Reviews and Complaints

We have had our leather suite for just under two years, and a small hole has worn through on the backrest of the armchair.

I won't bore you with the earlier problems we have had with Sofology (took months and months to get delivered, during which time customer service were impossible to contact, then couch dropped off delivery lorry and feet smashed, then took months to get repaired etc) so I will get straight to our latest fiasco.

Sofology "technician" visited today, looked at problem, took large intake of breath, then announced that the problem had been caused by my sweat.

The hole, I should point out, is not on a headrest, but on the backrest behind the middle of my back. And no, I am not in the habit of sitting on the chair nude. And no, I am certainly not a sweaty person!

He asked me to feel the leather on the backrest, then compare it to the same part of the couch.

"See" he says, "the leather feels rough on the armchair due to the material reacting to your sweat, but it's smooth on the couch because you don't sit on it".

I pointed out that I did sit on the couch probably as much as on the chair", but he wasn't having it.

"I am frightened to run my hand over the rear of the armchair", he then said, because the surface was all ready to peel away, all because of the damage caused by my sweat.

Eventually he left, after saying that he would put in a report based on his findings, and it was up to Sofology whether or not they would repair the problem. He also said that if they did, then the repaired section would probably not match the original, then hinted that he "didn't know what other cover I might have", which obviously meant that I should perhaps claim on my house insurance?

Take heed - do NOT buy from Sofology!

We recently bought a pair of Accenture chairs from Sofology, but our experience with the company was not entirely satisfactory. Firstly, the delivery was delayed, and when the chairs finally arrived, one of them was missing its feet! Luckily, the lorry driver was able to find a spare set of feet in his truck, which he kindly gave to us. However, when we contacted customer service to request a change of the original feet's color, we were met with a disappointing response. They refused to change the color, stating that they could only provide the original color. This was frustrating, as we had spent ?1000 on the chairs, and changing the color of the feet would have cost them only ?16 or less (we could have easily found them on Amazon).

The customer service we received was unsatisfactory, to say the least. The representative we spoke to showed no sympathy for our situation and made no attempt to rectify their mistake or improve their disorganized service. This is not the kind of treatment you expect when you spend a significant amount of money on a product.

As for the quality of the chairs, we cannot comment as they are still relatively new. However, based on our experience with the customer service, we cannot recommend Sofology. It's a shame that such a seemingly reputable company would provide such poor service to its customers. We hope that they will take steps to improve their customer service in the future.

This company, Sofology, is really good at selling their products and they will tell you everything you want to hear. However, the Lazio 3 seater leather electric recliner sofa and armchair that I bought from them turned out to be a complete disaster. The wiring was damaged and dangerous, the leather was scuffed and damaged, the recliner motor was not working correctly, and parts were hanging off. After just a few weeks, the leather seat started sagging and looking terrible. I am incredibly disappointed, frustrated, and angry. These sofas were not cheap, and I spent a lot of money on what I thought was going to be a quality product. The reality is very different, and this company should be ashamed of themselves!

If I could, I would give them a 0-star rating. There is no way I would recommend this company to anyone. They are brilliant at selling, but their products are overpriced and of poor quality. The after-sales service is also the poorest I have ever received. I have sent three emails to them, but I have not received any replies. The last email I sent was on the 10th of January, and I have not received any reply or call from them. I have also called their customer services eight times, but the average hold time is 30 minutes, and they have not rectified any of my problems.

Please do not make the same mistake I did and stay clear of this company. Their products are not worth the money, and their after-sales service is terrible. I hope that this review will help others avoid the disappointment and frustration that I have experienced.

Ordered a sofa from Sofology back in May, with an expected delivery date of September. However, it's now December and still no sign of our new sofa. We didn't bother chasing the order as we had a sofa in place and weren't in a rush. But then we received emails and text messages saying that the sofa would be delivered on the 7th. So, we sold our old sofa and had it removed on the 6th, only to find out that the delivery never arrived.

My wife called Sofology to inquire about the delivery and was promised a call back, which never came. She called again the next day and was given a different story about the sofa's whereabouts, but still no call back. The first story was that it was lost in the warehouse, the second story was that it was out for delivery and returned to the depot. To me, they said it was only two cushions that were missing and that the manufacturer would deliver them directly.

I decided to call Sofology myself, but had to wait in a never-ending queue. When I finally spoke to someone, I was given yet another story - the sofa was lost in the warehouse. The lady I spoke to said she had sent the part numbers to the warehouse and that I would receive a call back, but I've been promised a call four times now and have yet to receive one. To make matters worse, they've already taken the first payment.

It's now day three and they've finally decided to send an email to the warehouse. I'm not holding my breath for a speedy resolution. Overall, I'm extremely disappointed with the lack of communication and the multiple stories I've been given about my sofa's delivery. I wouldn't recommend Sofology to anyone.

We had a bit of a nightmare with Sofology when we ordered our sofa. It was stuck in their warehouse for a whopping three weeks, and it took us a whopping 16 hours of phone calls to finally get it delivered. We were pretty frustrated by this point, and honestly, we wish we hadn't bothered at all. Apparently, the reason for the delay was that no one had scanned in the sofa for delivery, but they confirmed that it had been there for weeks.

We raised a complaint and asked for a manager to get back to us, but no one ever did. We tried calling and emailing, but no one had the courtesy to respond. It was pretty frustrating, to say the least.

When the sofa finally arrived, we found that one of the nuts for the foot was missing, and the other was loose. The drivers also had to cut the fabric at the bottom to attach the feet to the sofa. To make matters worse, the sofa glides that we ordered were also missing. It was like getting a shoddy second-hand sofa that needed repairs straight away!

We called Sofology again today, and it turns out that no one had bothered to action the email or resolve the issue. It's pretty disappointing that not one person has taken ownership of this issue or attempted to resolve it.

Overall, our experience with Sofology has been pretty awful. We would definitely avoid this company at all costs. Once they have your money and finally deliver a damaged, faulty sofa, they ignore you! It's a shame because we were really excited about our new sofa, but the experience has left a sour taste in our mouths.

My experience with Sofology has been nothing short of a nightmare. It's been over two months and ten days since we ordered our sofa, and it still hasn't arrived. We've been given a variety of excuses, from it being lost in one of their warehouses to a shortage of foam. Despite being promised a delivery time of four weeks maximum, we're still waiting.

We've spent hours on the phone with Sofology, trying to chase up our order. Each time we speak to someone, we're given a different answer and a new promise. No one seems to know where our sofa is, and when we ask for a refund, we're told that it's non-refundable and that we'll just have to wait.

It's incredibly frustrating to be in this situation, and we feel like we're being held hostage by Sofology. They've taken our money and left us with no other choice but to wait. Even when we've asked to speak to a manager, we've been denied.

We've done a lot of home refurbishments in the past, from roof tiles to electrical work, and none of them have been as bad as our experience with Sofology. We wouldn't recommend anyone to buy a sofa from them, as they seem to have no regard for their customers' time or money.

Overall, our experience with Sofology has been very, very, very bad. We won't be using them again, and we advise others to steer clear.

I recently made a purchase with Sofology on September 5th, 2021. I was excited to add the care kit worth ?39 to my order, bringing my total to ?2438.00. However, my excitement quickly turned into frustration when I received my order on January 28th, 2022.

To start, my order arrived in a completely different time slot than what was given. But that was just the beginning of my problems. The furniture that arrived was not what I had ordered. It was made in the wrong material and color, despite my email confirmation stating otherwise. It was clear that the store had made a mistake when placing my order.

I refused the suite of furniture and it took over a week to receive a replacement. It was frustrating not knowing what had happened and why my order was incorrect. Finally, on February 3rd, 2022, I received written confirmation that it was a store error and that I wouldn't have to wait another 5 months for my sofa to be delivered. However, my care kit was still missing.

After waiting for 8 months, my real suite of furniture finally arrived on May 21st, 2022. However, I still did not receive my care kit. The drivers promised to make a note on the system and have it posted to me, but it's now July and I still haven't received it.

When I spoke to someone about compensation, they dismissed my concerns and told me that my situation wasn't bad enough to warrant compensation. They also didn't seem to care about the missing care kit.

Overall, I would not recommend buying from Sofology. They clearly don't care about their customers or the service they provide. It's frustrating to spend so much money on something and not receive what you ordered, and then to be dismissed when you try to seek compensation.

I gotta say, I had a pretty bad experience with Sofology. I ordered two 2.5 seater sofas and when they arrived, one of them was clearly a return that hadn't been properly fixed - it was missing feet and bolts. The delivery driver even told us that it had been returned before. So I called up customer service and waited on hold for an hour, only to be told that they couldn't do anything for 48 hours and that someone would call me back. But nobody did. I called two more times and waited on hold for another hour each time, but still nothing. So I sent an email, but all I got back was a one-line response that didn't tell me anything useful.

I was getting pretty frustrated at this point, especially since Christmas was coming up and I had guests coming over. I had paid Sofology to take away my old suite, so now I only had one sofa for everyone to sit on. Eventually, I got a call to arrange a redelivery, but when the sofas arrived, I realized that they had given me a 2 seater instead of a 2.5 seater! And the second sofa they delivered had scuffed and damaged feet, as well as a ding on the side.

So I started calling and emailing again, but it was always days in between responses. I finally spoke to someone who took down my details and pictures and said they would deal with it, but days later, still nothing. When I chased them up, they said they needed a batch ID, but I had no idea what that was. And when I asked for more information, all I got back was another useless email.

At this point, I was just done. I told them to come and get their sofas, including the one they tried to pass off as a 2.5 seater, and I demanded a full refund. I'm going to buy a suite from a reputable company instead, because Sofology is definitely not one of them. Their customer service is non-existent and once they have your money, they don't seem to care about anything else. So if you're thinking about buying from them, I would definitely advise against it.

This company is not good. Whoever left good feedback probably never had any problems with them. Everything is fine until something goes wrong. Their customer service is really bad and they don't know how to handle complicated situations. I regret buying a sofa from their clearance section. They sent me the wrong size sofa and I had to reject it. I called customer service and they said it would take 48 hours to find the right sofa. So I was left with no sofa and had to take a day off work. After a week, someone named Cloe Mackintosh called me and gave me terrible customer service. She kept repeating herself and wouldn't let me talk to her manager. She didn't want to refund me, so she gave me a credit note. They said they didn't have the sofa, so they could refund me in a week. They made me go to one of their branches and choose another sofa from the same manufacturer. The replacement sofa was ?200 more expensive, but their customer service rejected this. It's been a week since their senior customer service was supposed to call me, but they haven't. They haven't even refunded me yet. They put me in a lot of trouble and ruined my plans. So don't use this company because they can't handle difficult situations and they don't care about their customers.

I gotta tell ya, I had a pretty rough experience with Sofology. My wife and I were suckered in by their flashy ads and that sweet promise of a 20 year guarantee. We thought we were making a smart investment when we dropped a cool ?2500 on a leather recliner sofa. But boy, were we wrong.

First off, it took forever for the dang thing to arrive. But when it finally did, we were pretty stoked. That feeling didn't last long though, because the seats started separating on their own. It was annoying, but we figured we could deal with it. But then, just two years later, the recliner's bottom stopped working and the metal bracket snapped. We were like, "No biggie, we've got that 20 year guarantee, right?" WRONG.

When we contacted Sofology and sent them pics of the broken metal frame, they hit us with the news that the guarantee only covers structural issues. What kind of BS is that? The metal frame breaking isn't a structural issue? Apparently not, because that's only covered under their measly 2 year guarantee - which had already run out.

I mean, come on. Two guarantees, and neither of them worth a darn. We paid a small fortune for a sofa that only lasted two years. And to make matters worse, their customer service is a joke. They don't care about their customers at all. They're just peddling lies with that 20 year guarantee that they won't actually honor.

So, take it from me, save yourself the headache and don't shop at Sofology. If you want quality, look elsewhere - because you sure won't find it here.

I recently purchased a Radley sofa with dual manual recliners from Sofology, and I have to say, I am extremely disappointed with my experience. From the moment I walked into the store, I was impressed with the sales assistant's knowledge and friendliness. He convinced me that the superior quality of fabric and build quality of the sofa were worth the extra money, even though I had nearly bought a cheaper power recliner from DFS.

However, my experience quickly went downhill from there. On delivery day, the driver was extremely rude and unhelpful, refusing to take the sofa around the back of my house and instead dragging it through my narrow hallway. When I tried to use the recliners, I found that one side wouldn't pop open and the other side wouldn't close properly. When I called the driver to ask for help, he was dismissive and uninterested.

I called customer services and had to book a technician to come out, but even after his visit, the problems persisted. The technician claimed that I needed to hold my legs out horizontally in front of me before pulling the button to recline, which I found to be a ridiculous solution. When I went back to the store to confirm that this was not the case, a senior sales advisor laughed and told me that the technician was talking nonsense.

Despite multiple visits from technicians and calls to customer services, the problems with the recliners have not been resolved. I feel like I was conned into buying an expensive sofa based on false promises of quality, and I am extremely disappointed with the total experience. I would not recommend Sofology to anyone looking for a reliable and high-quality sofa.

The sofa I have received isn't the same quality that the one that I have tried in store and paid for. When I was in the store, it was comfortable, soft fabric, ergonomic. The sofa I have received has a huge gap in the middle, you can literally pass your hand through the sofa and touch the floor, as well as the wall. The two main components barely hold together and aren't attached properly. The material feel rough, the ergonomic of it isn't the same than the one is store and it is so stiff that it isn't comfortable. I have been chasing since the day they delivered and been told one week later that I have to wait 3 more weeks for an engineer to come over and confirm that there is a fault, otherwise they won't refund a penny. I have spent £2200 for this sofa that is uncomfortable and I sincerely regret buying from Sofology. What you order from them isn't what you receive.

Update: After been forced to wait a whole month, an engineer was sent over, who could see that the sofa was barely holding together in the middle. Confirmed that I have a right for refund according to Consumer Act rights. Then I have chased repeatedly Sofology until they finally got back to me saying that no fault was found so no money will be refunded.

They are scammers! What you try in store isn't what you will receive at home. And despite you fighting from day one to have your money back, you won't receive anything. Don't buy from them unless you are ready to throw £ 2K down the drain.

REFERENCE: Sofology 3386437/1 - Giovanna sofa

I purchased a Giovanna sofa from Sofology. At the point of purchase I paid £3600.00.

After two days of receiving the sofa and chair the leather got very baggy and loose this starting happening the day after sofa was delivered I then contacted Sofology and was told to send photographs of my concerns. A week later after sending photos and not hearing I contacted Sofology again by email and I was told to puff the seating cushions and was told if I looked after it the furniture should last. Not happy with this response as it was two days old I then rang the company and spoke to a loverly lady who’s name was Seethal Singh who while I was on the phone looked at the photos her reply was this should not happen on sofas under a week old I was told she would pass these photo eon to correct department and then I would be contacted. Still no one contacted me eventually after many e-mails from myself they agreed to send a technician out. On arrival he walked in and said no this is should not of have happened. I was told the wrong filling had been put inside causing this and the webbing was too loose and that he would order all new seating filling. Noe the back rest cushions are getting indentations making the back baggy I sent photographic evidence and have not yet had a reply. I’m told to puff it up like a pillow which I aware of as I have had leather sofas for 35 years. The sofa 4 weeks old looks a year old. If the filling is the incorrect filling and needs to be replaced surely this is not the item described to me in the shop on the day of buying and having to have all the filling on the seating area replaced on both chair and sofa as my consumer right 2015 states if my sofas that are delivered not as described when buying then I am entitled to a full refund and my sofa and chair that was delivered on the 14th May are not as described and unfit for purpose.

The Consumer Rights Act 2015 makes it an implied term of the contract I have with Sofology that goods be as described, fit for purpose and of satisfactory quality.

As you are in breach of contract and I've owned the product between 31 days and 6 months, I am within my statutory rights to ask for it to be refunded.

I gotta say, my experience with Sofology was a bit of a mess. I splurged on a ?5000 suite, but after just two days, the cushions started sinking in. Not exactly what I was hoping for, you know? So I tried calling and emailing the company for five whole months, but never got a response. Finally, they gave me a refund, but no compensation - apparently that's not their policy. And now that the issue's resolved, I can't even talk to a manager about it.

Honestly, I wouldn't recommend Sofology to anyone. If you're thinking about buying from them, you might want to think twice. I definitely regret my purchase.

I was pretty chuffed when I ordered my new sofa from Sofology. I mean, who wouldn't be excited about a new piece of furniture to spruce up their living room? But my excitement quickly turned to disappointment when the sofa arrived in the wrong colour. I had ordered a sleek black sofa, but what turned up was this weird grey/brown colour that looked like it belonged in a 70s sitcom.

I contacted Sofology to try and sort out the issue, but they were having none of it. They basically told me that the colour was correct and that I was just being picky. I mean, come on, it's not like I ordered a pink sofa and then changed my mind - this was a legitimate mistake on their part.

I feel like I've been completely conned by their system. They took my money and then sent me something that wasn't even close to what I ordered. It's really frustrating and I wouldn't want anyone else to fall into the same trap.

Honestly, I wish I had read some reviews about Sofology before I made my purchase. It seems like I'm not the only one who has had issues with their customer service and quality control. Lesson learned, I guess.

I had a really bad experience with Sofology. I wouldn't recommend buying from them. I had to wait on hold for hours just to talk to their customer service, and even then they wouldn't cancel my order. They didn't even know when it was going to be delivered! It was really frustrating. They said that not having the materials to sell the items they are selling is "not their fault". But that doesn't make any sense to me. If they don't have the materials, why are they still selling it on their website with the same delivery time as mine? It's been over a month since the delivery timeframe they gave me, and I still haven't received my order. It's really disappointing.

I went to the Plymouth branch of Sofology and was greeted by a friendly sales assistant named Chris. As soon as I walked in, I spotted a beautiful clearance sofa that caught my eye. I asked Chris for more information about it and he was more than happy to help me out. I decided to send my son home to check if the measurements were okay and if the sofa would fit in our living room. My son came back and confirmed that it would fit perfectly, so I went ahead and purchased the sofa and set up finance.

Unfortunately, when I got home and double-checked the measurements, I realized that the sofa was actually 20cm too long for our living room. I was devastated and didn't know what to do. I immediately called Chris and he was so understanding and helpful. He listened to my concerns and assured me that he would do everything he could to help me out. He even offered to make me a cup of tea to help calm me down!

Chris went above and beyond to help me resolve my issue. He managed to get me a full refund and was so patient and kind throughout the whole process. I was so impressed with his customer service skills and his willingness to help. He truly is a credit to the company and I will definitely be coming back to Sofology in the future.

I would highly recommend Sofology to anyone looking for high-quality furniture and excellent customer service. Chris's cheerful demeanor and willingness to help really made a difference and I feel that his hard work and dedication should not go unnoticed. I will be recommending Sofology to all of my family and friends. Thank you, Chris, for all of your help and for making my experience at Sofology a positive one!

We recently made a purchase from Sofology and we have to say, the customer service was absolutely amazing. They were always there to answer our questions and help us with any issues we had. However, we did have a bit of a problem with the delivery of our furniture. Instead of a shiny Sofology truck, we had a contractor deliver our items. Unfortunately, our corner sofa was damaged during delivery and we had to have a technician come out to fix it.

To make matters worse, the armchair we ordered was in such bad shape that we had to get a replacement. But even the replacement chair was worse than the original! We couldn't believe it. The third chair we received was so badly damaged that it didn't even make it off the lorry. We noticed broken stitching, gouges in the velvet, a poorly shaped cushion, and loose fabric on all of the chairs. It was really disappointing to see such poor quality control.

To top it off, the furniture in the back of the lorry destined for other customers was so badly piled up that it looked like a bad game of Tetris. We were really disappointed with the whole experience and it left us wondering if we would ever buy from Sofology again. Unfortunately, the answer is a resounding no.

Overall, we were really let down by the quality of the furniture and the delivery process. While the customer service was great, it just wasn't enough to make up for the issues we had. We hope that Sofology can improve their quality control and delivery process in the future so that other customers don't have to go through what we did.