DFS
Reviews and Complaints

The soffa we just ordered was such good quality stylish and unbelievable value for money. We needed it quickly as we had purchased a Sofa from Made.com that we were really disapointed with. However Dfs were able to identify a sofa available for immediate delivery.

Thanks Dfs much appreciated may be you can advise Made.com how to look after their customers

I've used DFS twice to buy furniture and have found the company to be easy and stress free to deal with. From the intial phone purchase through to the delivery guys the staff are polite and friendly. The sofas I've bought have been good quality and carefully delivered. Plus the company offers the chance to pay for your furniture interest free for up to 4 yrs if you need to... that's great service. I'd have no hesitation in using them again.

AVOID AVOID AVOID! YOU HAVE BEEN WARNED!

Absolutely awful! Ordered 2 sofas online cost over £4700. Within 4 months the recliner failed, told it was a motor. Had to wait over 10 weeks for the part and have it replaced.

At the time told DFS advisor not happy with the sofas, she first of all had the audacity to try give me the third degree about the sofas and then said a store manager will call within 72 hours! 72 days later, STILL NO CALL!

Less than 2 months later, the same recliner making a noise and dipped.

RAISED a section 75 and low and behold they've called me! Only to say they gonna do sweet FA, but we'll send a service manager out!

Like leaches when you go instore, but they don't want to know when things go wrong!

Paying for a BESPOKE sofa that has failed within 4 months and uncomfy like hell! All they do is shove the 2 yr manufacturing warranty down your throat!

AVOID AT ALL COSTS!

IF YOU CONSIDER BUYING FROM DFS, YOU MIGHT AS WELL THROW YOUR MONEY DOWN A DRAIN!

Don't buy DFS SofaCare Insurance - Don't believe what the sales people peddle when selling you this 5 year insurance policy. We were led to believe our sofa cushion's could be refilled within 5 years if they sagged or lost shape... 3 Years in and our sofa cushions have sagged considerably - After spending days trying to resolve with emails and phone calls to DFS and Guardsman, we're NOT covered. SAVE YOUR MONEY, DON'T BUY SOFACARE!

I do not recommend DFS for anyone! My experience was the worst and all I get from customer service,

If you are not happy with your purchase you can get another opinion or you can sell you sofa privately! I will be going to ombudsman for sure! But just wanted to make people aware that DFS is the worst company that you can go with!

Date of experience: 14 October 2023

The ongoing saga continues...

DFS took payment almost instantaneously for an item ordered on the 27th May 2023 which has never materialised, (pardon the pun), and now to that I have cancelled the item and requested my money back they tell me it will take up to 21 DAYS' to refund to my account...

Maybe it will take the same length of time as the invisible item to arrive if previous experience is anything to go by.

I their email DFS has the audacity to say "we are sorry that the cushion took longer than expected, should you consider changing your mind I would be happy to reduce the cost by 50%".

Took longer than expected, it NEVER arrived - FACT;

Happy to reduce the cost what an outright joke, if it wasn't so laughable it would border on insulting.

I would like to 'thank' DFS for Absolutely NOTHING!

I would suggest and recommend to everyone I know, to shop elsewhere, Furniture Village springs to mind

DfS is a Company I have heard of due to their adverts on the telly. I finally decided to give them a try and I was really disappointed. The sofa I ordered for my daughter was supposed to be delivered on a Saturday between 1 pm and 5 pm. I waited all day long and no one showed up. No notification or anything! I ended up calling customer services and their computer system was not giving them any information on the delivery. The advisor apologized but said that they couldn't deliver until the next available slot which was on Thursday. What? This was just too much! I had work and could not stay home to wait for them. Luckily, my daughter wasn't heartbroken but I was definitely frustrated. These people are so unreliable and disorganised. I will be visiting them the next few days to give them a piece of my mind. This whole experience was a complete joke!

You know, if you're looking to save some dough, you might wanna steer clear of DFS. Personally, I ain't too impressed with the quality of the leather they use - it's cheap stuff, ya know? And don't even get me started on their guarantees - they ain't worth squat! I mean, I had this one sofa from 'em and wouldn't ya know it, the darn thing started peelin' after just three years. Now, I ain't no expert or nothin', but I've had other leather sofas before (none from DFS, mind you) and they lasted me a good fifteen years without hardly a scratch on 'em! And let me tell ya, their customer service ain't nothin' to write home about either. Seems like every time I call 'em up, the folks on the other end of the line are readin' from some sorta script or somethin'.

Wow, I gotta say, I had a really weird experience with DFS. I wanted to get a new sofa, so I went on their website and ordered one. I was super excited and even started decorating my living room in preparation for its arrival. But then, after waiting for 10 long weeks, I got an email saying that my sofa would be delayed by another month. Can you believe it? I was so disappointed!

But, as if that wasn't bad enough, a few days later I received another email saying that DFS had "accidentally cancelled my order"! What a nightmare! So now I was back to square one. I mean, what am I supposed to do with a half-decorated living room and no sofa? It was a total disaster.

The only good thing about all of this was that DFS offered me a 10% discount on a new sofa, but honestly, that's not enough to make up for all the trouble they caused me. I mean, who knows how long it'll take for them to deliver the new one? And what if they mess up again?

All in all, I really don't know how DFS stays in business with all the mistakes they make. It's just bizarre and dreadful. I wouldn't recommend them to anyone.

This is my second suite from DFS and unfortunately it has arrived faulty, just like the previous one. It's disappointing to pay a premium price and receive a poor quality product. I learned that all the products are (D)irect (F)rom (S)hanghia. I have noticed that the padding is sagging in a matter of days and the electrical recliners seem to never work properly. My attempts to contact the manager have been unsuccessful, as it seems like he is hiding behind one of their settees. It would have been nice to receive a response after expressing my concerns. I suggest saving your money and shopping elsewhere for better quality items.

Honestly, DFS ain't worth your time. Once your gear gets to you, nobody gives a toss if it's trashed. And don't even bother ringing them - you'll spend at least thirty minutes on hold before they promise to call you back (spoiler alert: they never do). If you order anything other than a sofa, it goes to some other supplier who ain't even bothered answering the phone to anyone - DFS included. It's all toss, really - spend your hard-earned dosh elsewhere.

I went to DFS Norwich to get myself a corner sofa and armchair. All in all, I liked the process of buying it in the shop. The staff were friendly, and they helped me out. But when they delivered it, I found that one part was ripped. Oh dear, what a kerfuffle!

I tried to get in contact with the shop for over a week, but they didn't get back to me. Can you believe it? They then said that I had to keep the damaged part of the sofa! I was like, no way, I'm not paying for something that's not tip-top. Then they said I could accept it if they gave me some compensation, but they wouldn't tell me how much. I mean, come on, tell me the figure!

In the end, they took back the good piece of the sofa, and they said it would be sent back to the factory. Okay, that sounds good, I guess. But now they're not telling me when it's going to be delivered. Ugh, I just want my sofa!

Overall, I liked the shopping experience at DFS Norwich, but the delivery drama was a bit of a letdown. Hopefully, they sort out the delivery soon, and I can enjoy my sofa and armchair without any more fuss.