Ethan Allen
Reviews and Complaints

I bought several thousand dollars worth of furniture from Ethan Allen. Upon delivery I immediately said there was an issue, the leather couch and area carpet did not look like what I had ordered in the show room. Long story short, I've complained to anyone who would listen at Ethan Allen from the very beginning that this is the wrong furniture and it is uncomfortable as well. The manager informed me that "Ethan Allen has no interest in customer satisfaction". Not a great way to conduct business.

I purchase the Gracedale round dining table and 4 chairs in the sea salt color on 11/16/2020. Two years later we filed a claim for chipping wood on the surface of the table. This claim was corrected by replacing the whole top. I now have issues with my chairs. The cane backing on them has cracked and/or discolored after just 3 1/2 years. The chairs are only covered for 3. I have had trouble with this set from the start. I would not have expected this to happen on an Ethan Allen product in just 3 1/2 years. I am very disappointed especially after spending so much money on this dining table.

I submitted a claim last month for a repair of a scratch on a dresser. The technician arrived today and told me ‘’I can’t do much with this dresser it’s a laminated top’ then proceeded to repair it with a wax furniture marker, the kind you can buy on Amazon for $10. For 15 years I’ve purchased Guardsmen Protection Plans at the encouragement of my designers with the promise that any needed repairs would be professionally completed. I’m astonished that Ethan Allen sells protection plans that uses wax crayons to repair furniture. Have other consumers had similar experiences? I’m hoping that this was just an incompetent technician and it will be remedied.

Susan Myers

I had a delivery done about a couple weeks ago and the same delivery team came to my house a few months ago as well. The driver stunk really bad of marijuana. The first time he came to my house my wife was there, this time I was there and witnessed it myself. I didn’t get his name and his truck had no logos on it but I did manage to get his plates. It was AZ8779. I will also be filing this with the police.

Hello,

I'm hoping that you can help me. On December 18, 2018 I wanted to buy a good sofa before retirement of 5/31/19. I made the purchase at Ethan Allen at 475 Route 46 west, Wayne, NJ. I received the sofa on or about April 2019.

Just last year i noticed that the Head Nails of the sofa were tarnished. I called Ethan Allen and they referred me to Service Department. I finally got in touch with them and I was told that I would have to pay for the replacement of the Head Nails which I was given an approximate repair cost of $300.00 and it could be more.

I personally feel that while nothing else may be warrantied being 3 and half years old, the head nails should not be something to go bad. It is really tarnished to the point that when removed the material of sofa may be damaged around the edge of head nails.

I am hoping that you can help me with this situation.

Hoping to hear from you soon, I remain sincerely yours, Maria Morales([protected]@aol.com) [protected]. Thank you.

In February 2022 we received two leather recliners. The leather felt stiff and not very good quality compared to our 20 year old Ethan Allen couch, that's still in beautiful condition. Within 4-5 months of arrival, the chairs started showing signs of fading on the arms. Now, 10 months since receiving them, it's really noticeable. We have taken care to maintain the leather as directed but it appears to be very poor quality. We paid almost $6,000 for these two chairs. We expect exceptional quality and customer service for that price point. We want the chairs replaced, recovered, or give is a 50% refund because that's about all these chairs are worth.

On 07-21-2022 we purchased a "Beacon Console Table" from the store in Rancho Mirage, CA [protected]-9599). We were told we would be getting the "White Glove Service".

The delivery service called approximately 08-08-2022 and said they would be delivering 08-20-2022. They said they would call us 08-18-2022 to give us a delivery window time frame. We spoke to no one on 08-18-2022.

On 08-20-2022 we called the delivery service and was told the "automated" service called us on 08-18-2022. We were told because no one answered the phone, the automated service could not leave a message?

Bottom line, because customers can't always answer their phone Ethan Allen needs a system where delivery time frames can be communicated to the customer.

Thanks,

Wayne & Kathleen Chandler

I ordered furniture in May and I was told I had to put one-third down on my credit card which I agreed to. I received my statement and they charged as much as they could on my limit. I contacted my designer and she said she would look into it for me. Tim Ellis from the Greenville SC called me to explain why they did this. He said that since I did the 0 percent interest for 3 years he had to do this. He also felt that I did not have enough on my credit limit to charge the whole amount so he used what I had. He also stated that if he did not do that then the warehouse would charge me storage fees for the items that they have received until I take delivery. Some of the items are in and I specifically told my sales person that I did not want piece orders, I wanted everything delivered at one time. Some pieces would not arrive until August, September and one piece sometime in December.

He was rude and told me that if I missed a payment by a penny they would charge me interest because of an error. I am not an ignorant person. I understand financing. This is a $24,000 order, they were to charge approximately $8,000. I mentioned to him that he was only to charge me 30% which I misspoke so he made sure he corrected me and let me know it was 33.33% 1/3 of the invoice. He then proceeded to tell me that he has a lot of clients that just pay the whole thing when they place the order and they don't mind doing that, and also other people don't mind and they do this and they do that. Then he proceeded to say is it in your contract that you only had to put 1/3 down, I did not know but I do have an email from the sales person Casandra Potts. This is abuse of his authority to do such a thing and treat me like a stupid person and that I should accept this from him and he can do what he wants. He finally did credit my account for half of it, but I should not have been treated and spoked to by this person. I am an educated person and don't feel that this is acceptable for a company like Ethan Allen. I have done many purchases with Ethan Allen and have never run into this.

I ordered dining table and 6 matching chairs on 11-06-2021.

Delivery date was February 2022. I finally received the dining table (April), but still waiting for dining chairs (as of 06-14-2022)! In other words, i have a table which i can not use for 2 months!

I exchanged several emails with supervisor in Pasadena California, and every time is a different problem, and COVID is mentioned as first sentence in every single email.

I did get a discount, which was great, assuming that I got a discount on something which does not exist. I was even offered new chairs on clearance which might not match to my dining table, they even did not try to match them and i have that in writing - which is insulting, assuming that table and chairs were VERY expensive.

I am asking what would be the the date they considered order abandoned, and the answer is NEVER :) Does it mean that you have unlimited months and years to deliver the item? The discount is nice but does not resolve my problem. On top of that, I got a store loan and I am paying it since November!

Thanks

Ketevan Gendzekhadze

Waited over 5 months for this replacement couch with chaise which is custom made and this one is worse than the first. This chaise squeaks when someone sits on it and is uneven to the height of the couch, The bottom cushion is made uneven. So don't ever shop nor buy from ETHAN ALLEN. POOR CUSTOMER SERVICE AND THE REGIONAL MANAGER HAD THE NERVE TO SAY THIS ONE WAS INSPECTED AND SEES NOTHING WRONG WITH THIS ONE.

I purchased a table from Ethan Allen in Montgomeryville PA in March 2021, with the delivery in Sept. 2021- Delivered damaged, the base of the table had multiple gouges, scratches and dents in the table base. They tried to hide the damage with wax and stain. I brought it to their attention and they said they would replace the base. Took nine months for the replacement. Still don't have the base we ordered (new and undamaged)

I'm writing this letter to you asking for your help as the local Store where I made the purchase does not care the customer!

I've ordered 91" Anderson Sofa order # 372B918592 from the local store. Sofa Arrived 12/20/22 with many crises on the cushions. I contacted the store, send them the picks they agreed that it needed more inserts that they would take care of it.

After many phone calls with Debbie/Customer service she had said that she could't convince the production that they can't do any thing about it! I sent an other e mail stating my disappointment with the company she called and said She had a talk with the store manager that they would be able to take care of it. It had been 1 month since the last phone call. I called again left them mesaages and sent an e mail, they don't return my calls/emails.

I paid $3,690 for that sofa trusting a certain quality standart from Ethan Allan ! I'm extremely frustrated with my experience. !

I bought two more sofas from Macys's furniture store couldn't be happier with the product and the service. I regret buying from Ethan Allen store.

My husband and I ordered a very expensive custom made sofa bed from Ethan Allan in Atlanta for our guest room on October 2 2021. It was on my credit card and delivered on December 1, but wasn't the color leather we had chosen but a much darker shade. I wanted a caramel color brown and it was a much darker espresso shade.
The saleswoman came out to the house when we complained and brought the swatch which she claimed we had chosen. I wasn't home and my husband said her explanation was that the showroom was much brighter than the lighting in our room. Even with all the lights on in the room it is still not the shade I ordered. If the leather swatches look lighter in the showroom we should have been told that and would have chosen a lighter color. I am very disappointed and cannot recommend this company.
Victoria Crosby

Lies, lies and more lies. I ordered a bed January 31st, I have been told on 5 occasions that it will be delayed again again and again. We have delayed vacations and rearranged our schedules numerous times to accommodate delivery dates that never happen. Ethan Allen knew when I ordered this furniture that they could not deliver, instead of 4 months it has been over 9 months if I ever get it. It's the lies that anger me. No one would buy their furniture if they told the truth and said they did not know when it would be delivered so they lie, over and over.

The quality has also suffered. I also bought a dining table that was supposed to have a beautiful sunburst pattern in the wood. It was stained so dark that you cannot see it. I have been given the run around on that as well. I sent pictures, which should have been enough, but was told that the man who came out to repair other damage to the table needed to submit his report.

It has been a nightmare dealing with Ethan Allen, what should have been a happy experience has turned into the worst customer service experience I have ever experienced.

To add insult to injury I have bee inundated with catalogs and email to buy more of their furniture. My response is FILL YOUR EXISTING ORDERS BEFORE YOU TRY TO SELL MORE FURNITURE THAT YOU CANNOT DELIVER!

Their CEO is also a joke, he gives interviews saying he hopes they can improve on their 4 month delivery times. LIAR, its been 8 months for me!

Rebecca Martin

ORDERED TABLE 8/22/21. Worked with a designer in New York, Alicia Kim. Contact number is [protected].

Table arrived with major indents in middle of table. When I viewed product on-line these markings were not evident.

Contacted my designer and was provided with a number and email address for '[protected]@ETHANALLEN.COM. Contacted office on Friday a day after delivery and they wanted me to send pictures which I did. Waited patiently until today. They now claim the table had no defects and an email was sent to me with details which I never received. Here are the details:
ORDER #: 142B890637 DYNASTY TABLE $2481.13

ORDER #: 142B890637 DYNASTY TABLE $2481.13

Date Ordered: May 31, 2021
Order # [protected]

Payment Total
Subtotal $295.20
Premier Home Delivery $59.00
Sales Tax $31.44
Order Total: $385.64

Shipping Status
Has not Shipped
Kendrick Cube Ottoman
$360.00 $295.20
Item G01000_1G2488
Nicolette Indigo (G2488), whimsical cotton print
Custom made, ships Premier In-home Delivery. You will be contacted within 6 to 8 weeks to schedule a delivery date for this item.
Order cannot be cancelled or changed after 72 hours of placement, and item cannot be returned.

WHERE IS IT? You don't answer email inquiries nor do you pick up your 888 inquiries and messages. Strangely, I have the same problem contacting you directly using the corporate number [protected].

I purchased a living room set (couch, recliner, entertainment center) in 2017 from your Jacksonville office. I had some damage occur in December 2020 and January 2021. I submitted a claim in February and was denied because it was out of the reporting window. However, it took me TWO weeks to get a hold of someone in order to file said claim, after I was provided the number by one of the Ethan Allen associates and my order #[protected]. After noting the delay, I was later told by your customer service representative and Guardsman that the delay in reporting was my fault and it could have be done online. Guardsman then took 3 weeks to get back to me. If it is critical that reporting be done in a specific time frame, then why is a delay getting back to me acceptable? Specifically, I am having issue with the quality of your products and the guardsman furniture protection you sold. The finish has worn off on the top of the entertainment center and the couch stains/discolors easily. I have filed a complaint with the BBB for guardsman furniture protection you sold me. Not only did they take multiple attempts to respond to the complain and 30 days, they don't answer the phone, return messages, and you stay on hold for hours. They report these issues and delays to COVID, but I am not afforded the same rights. Refusing coverage during the pandemic to an essential healthcare worker because it is out of the time frame is despicable. I didn't report it in the appropriate time frame due to working at Cedars Sinai, a 1000 bed trauma center in downtown Los Angeles, during the peak and also didn't feel comfortable having someone in my home until vaccinated which resulted in delay of reporting. My protection plan provided by Ethan Allen does not have this disclaimer. I emailed Ethan Allen customer service who said they would forward my request for help to the regional team, which I never heard back from. After having to reach out twice, the same customer service representative who initially disregarded my email from the local store called me to inform me that she spoke to Guardsman on my behalf and there was nothing more she or Guardsman can do for me. Not everything is black and white, this is a very fluid situation. Like travel carriers have adjusted their policies to account for things outside of control due to pandemic, exceptions can be made for certain circumstances. NO THANKS HERE TO HEALTHCARE HEROES.

Our sofa was originally due the week after Thanksgiving. Since then we have been repeatedly told almost weekly that it would be received in the local distribution center the following week. Each time we get a different explanation for the delay and a new deadline. We are now told the earliest is feb 1. We have spoken to a sales person and now a manager and there seems no interest in being proactive in getting this addressed.

I have been on the phone waiting for one hour and no one picks up. Need to cancel an order stat. Accidently ordered wrong rug size. Online order number is [protected]. They simply will not pick up the customer service line. [protected]