Leon's Furniture
Reviews and Complaints

Please do not purchase from Leon's/Léon and Serta Canada . I have been a loyal customer in the past and now purchased this mattress from Leons two months ago. There is a huge dent that developed two weeks into sleeping in the mattress and Serta refuses to honor their manufacturer warranty based on the fact that my brand new bed frame does not meet their standards. This is to deflect on replacing or reimbursing an absolute cheaply made mattress of two months. I have developed shoulder and back pain.

With all the trouble I have had with Leon’s Kingston it still goes on. Sales manager lies continually. They made up a phoney receipt because I guess they didn’t think I had one. Well I did. Two different totals. The only way they would return my new broken washer and dryer was if I purchased a more expensive model. My 88 year old mother also purchased an expensive leather couch which she has not received yet. They promised it would be delivered last week. But of course not. No phone call either. People buy from The Brick. They are the nicest people, there is a return policy and they do not lie to your face. Leon’s Corporate Office cannot even contact me. Pay the few dollars more at The Brick and receive quality service and expert craftsmanship. Totally lacking at Leon’s Kingston.

We have been buying multi set of applications with Leon's the past 15 years.

Bought 5 pieces kitchen appliances recently. The delivery guy had to removed the (fridge) box to move it into the house.

All applications were place of the conner of the room with no possible access to check after being placed in the spot.

Did not aware of the dents (hidden as the fridge damages was faced the wall, probably it was done purposely with the hope not beingnoticed), from the demage (lower right door, an small dent in the middle right upper door), definitely coming from trolley duringthe move. But when I have time time to inspect it was to late.

Called Leon's support multiple times the past 1 month as well as LG vendor.

LEON'S declined to help or acknowledge it is their delivery guy issue.

It will be our last time to buy anything from Leon's!

I purchased an LG range in June 2021 and purchased the extended 4 year warranty. The numbers on the cover have started to wear off. So I submitted a claim through King & State and they are not able to help as they say its a cosmetic issue. Which I guess not knowing how high you have the element as is cosmetic. I say its a safety issues but they wont do anything. Wasted my money purchasing this extended warranty as King & State won't help. I will never return to Leons to purchase anything. They have the worse extended warranty I have ever seen. As this is just happening to the one side of the cover it is most likely a defect in this area of the printing which I have tried to explain to King & State and they just comeback and say its a cosmetic issue. A scratch is a cosmetic issue not the actual manufacturers printing for the knobs. I have been a loyal Leons customer for awhile now and will no longer buy from you. Order number for this issue is: 06061ttnuyp

I drove 55 kilometers from Rigaud to your store Leons on the trans Canada Hwy

I came to purchase this chair that was advertised in your black friday flyer.

Sale price $399.00 with no taxes. I spoke to your salesperson and he said the warehouse and store had not received this chair. It would only be in in mid December 2023. WHY DO YOU ADVERTISE WITHOUT THE STOCK..

This was on Friday November 24/2023. I would like an explanation for the time I lost.

Thank-you

Lynda Grant

[protected]

[protected]@gmail.com

Spent close to 17,000$ and your service is worthless

Has your cheap customer service staff in Edmonton. Then when I call to complain they always dispatched their boss and the boss told them my stuff will come next month all the time I call always the same lies.

they never want to come back to take back their crap because I had never seen this worst of service in my life . the worst they keep billing me every month. I feel that I was scammed by Leon's. They always put me on hold for long time in order to discourage me to loose my money, I am a victim of this store called Leon's.

The customer service is lying too much and have no respect for customer they are not professional. Their products are not good they are fake when you call to complain they take a lot of time to send a technician and after three months I can't have my stuffs changed because they keep lying to me. Enough is enough

Ordered a ramrod 1350 beginning of April 2023. We were told if we paid in full it would ship the following week. It is now July 28th and no one is calling us. The manager of manufacturing was more help than anyone, or so I thought. He said it would ship before end of June, still nothing. No one takes our calls or calls back. The employees all lie including receptionist. This is 3rd machine purchased, one would think we would be treated differently. A phone call without lies would be nice. Will never buy anything from these people again. Dan Shepley owner Millbrook fence.

I and my kids are expecting that the delivery of the television will be today, Friday, July 21st, only to find out that it will be delivered on the 4th of August. I called the delivery team today and forwarded the call to the sales agent, Lisa, whom I found really arrogant even at the beginning of my order. She talks sarcastically too when I tried to explain something she cannot fully understand. Kinda racist. I told her that she assured me that they will deliver the television today and she just hanged the phone up and told me to wait for the call of her manager. Poor customer service.

Has your cheap transport company come to my house and they didn’t want to bring the furniture up to the rooms because it actually meant they had to work. Then when I told the guy to do his job he dispatched his boss and the boss told them

To leave. Called your store in Montreal, Anjou . To take back their crap because I had never seen this Theo of service in my life . She tried to reschedule for them to come back and they didn’t even reschedule. I’m putting this on every social media and going to the news about your service. You people take advantage of clients once you get paid. You’re disgusting. ! I’m not done I will go to whoever I have to to make sure your company doesn’t do this to anyone anymore! I have pictures videos to prove everything.

While trying to do some work on the relaxing couch the ball pen slipped and left marks in the couch . That was on 4 July 2023.

I tried cleaning it with the cleaning solution given with it, but it did work .

We went to Leon’s store to ask about the procedure of claims, and the staff informed us that it should be submitted through the website , so we did.

Leon's 13730-140st Edmonton ab. I would like to start with apologizing, for my anger as well as my deep disappointment with Leon's... on Feb-27/2023, 15:20:21 we had purchased a sectional and a bed frame.

qty item code vend description ext'd price

1 69g42255 069g so 2pc reverse sectional grey $ .00

1 69g42253 069g so rhf sofa grey (reversible) $ 817.32

1 69g42254 069g so lhf corner chaise grey $ 681.68

1 [protected] 0001 magi seal $ 189.95

1 [protected] 0620 6-leg bed frame d/q/k glides $ 119.00

merch subt. $ 1807.95

pickup $ .00

taxable total $ 1807.95

gst/hst $ 90.40

pst/qst $ .00

total $ 1898.35

deposit $ 1898.35

balance due $ .00

upon delivery as we UN pact them we discover we had the two right sides of the sectional no left side. had to wait a month to get the left side. did not get it so i phoned Leon's we would not get delivery UN till the end of July. i asked for Leon's to com pick up the furniture so we can get a refund. my grand daughter stopped at Leon's to see if she could help. she was looking at a damaged coffee table which she paid $40.00 for with a sales receipt. i had rebuilt the table at a cost if $ 300.00 and some change, three days driving around finding parts. replaced the wheels as well as the arms for the lid for they were bent. the table has multiple dings and scratches. when i visit the store for a refund they told me i owed them $241.92 for a table that was paid for with a sales receipt. less the bed frame $119.00. the refund is $ 1537.42. this is unacceptable is Leon's having finance problems that you have to Steele from the customers. $ 241.92 is a little money for Leon's it is a lot for us. we are elderly, handicapped on a small pension witch took us 8 years of scrimping and saving to save the money for a new sectional. what a rip off scam they are running at that store. All a person gets from Leon's are lies and excuses... When a person pay's cash for an item and is given a receipt that states what they had paid for and how much they paid.. then that sale is final... How can Leon's weeks later tell a customer that they owe money for something they never purchased or they owe for what some one else purchased even though it was my grand daughter makes not difference we had nothing to do with purchasing the table.

I would like the rest of my refund of $ 241.92. you can have the table back when Leon's pays me $300.00 for the repairs.

Hello,

I bought LG fridge and extended warranty from Leon's store four years ago. My fridge recently broke and I contacted Leon's store and Kings and State extended warranty company. It took a day to answer my phone call by Kings and State company. Now it's two weeks and I am without a fridge. No one knows when it will be fixed. No one takes responsibility for fixing it. I threw all of my food to the garbage. Don't buy extended warranty as it is money put in the garbage!

In 2018, (purchase date October 10, 2018, delivery late Jan 2019 and effective date of warranty) we purchased Eight (8) GE appliances (2 dishwashers, 2 stoves, 2 refrigerators, 1 washer 1 dryer) plus a 4 year extended warranty from Leon's in Charlottetown, Prince Edward Island.

In early September 2022, our GE dishwasher stopped working (seized) and we called Leon’s who gave us the phone number for King and State (K & S) the warranty company. We called King and State on September 14, 2022 and were given a reference #[protected] and told a repair person would call us within 3 days with an appointment for repair service.

On October 17 (a month later) a repair person from Atlantic Handyman called us with an appointment for October 31, 2022. During the appointment the repair person (Nathan) informed us that our dishwasher needed new parts and he would let K & S know the parts needed.

A week later, on November 7, 2022, King and State’s warranty office called informing us the parts were backordered until January 3, 2023, but if we did not want to wait we could accept their offer (one time pay out amount) of a little over $300.00. We declined the pay out as it would not come close to purchasing another dishwasher. It seemed to us, they were hoping we would be too desperate to wait that long and accept the pay out.

THEN, unfortunately, on December 2, 2022, our GE washing machine stopped working. We emailed King & State (the previous phone number was no longer in service) to inform them of our new issue with the washing machine. K & S responded later that same day. See response below:

On Dec 2, 2022, at 1:21 PM, Customer Care wrote: “Hello, Thank you for contacting us for service. Kindly submit a copy of your invoice as well as confirm the address where your unit is located and the best number to contact you. Thank you Regards, Tara Goodridge Customer Care Email Support.

We immediately forwarded King and State a copy of the invoice, our address and phone number. No response was received to the numerous emails sent to K & S requesting an update of our Washer repair status and being without a washer is much more inconvenient than being without a dishwasher. Once January 3rd passed, (the expected date for receipt of the dishwasher parts) we began sending emails requesting the status of this file as well.

Finally, On Jan 16, 2023, at 8:17 AM, Customer Care wrote: “Good Day, I apologize for the wait. You are a valued King & State customer, and we appreciate this opportunity to address your inquiry. To better assist you please provide the following information for verification processes. Address (including postal code) where the unit is located: Best contact number: Specific issue (s) with the unit (s): Thank you Regards, Shanice R Customer Care Email Support King & State Limited.

Even though we sent this information 6 weeks ago (December 2, 2022), we resent our invoice/receipt of purchase, address, phone number and issue. We also explained that we had already sent this information.

On Jan 19, 2023, at 4:48 PM, Shakira Simmons wrote: “Good day, Thank you for the below information. The service call is book with Atlantic Handyman Services. Reference number#[protected]. An escalation was sent to the technician's management to have someone contact you as soon as possible. Thank you. Regards, Shakira Simmons Customer Care Representative.”

Atlantic Handyman Technician, Nathan assessed my GE washing machine in late January 2023 and informed me the repair would be very costly (over $900.00) since many parts were required including a new drum assembly. Being without a washing machine now two months was becoming very inconvenient and frustrating.

Several emails later, On Feb 22, 2023, at 2:23 PM, Shakira Simmons wrote: Good day, Firstly, let me apologize for the delay in response. As per file (dishwasher) the part was backordered until February 1, 2023. I have reached out to the technician's management to confirm the status of this part today. Washer - additional parts were approved yesterday and tech is in the process of ordering those parts. Thank you. Regards, Shakira Simmons Customer Care Representative

Shakira acknowledged that the dishwasher part was backordered to February 1, 2023 but the email sent on February 22, 2023 did not have an update from the technician. We decided to call Atlantic Handyman ourselves and finally after multiple attempts, we finally got through to Atlantic Handyman the end of February. The receptionist at Atlantic Handyman informed us they had not received the dishwasher parts and that is not unusual to wait up to 18 months for parts/repairs from this company.

We would not have purchased the extended warranty if we had known the immense frustration and the amount of time and persistence we had to endure just to get responses from this company. This is totally unacceptable service. Leon’s strongly encouraged us to purchase the 4 year extended warranty at the point of sale and assured us that we would receive “worry free” service. We began investigating King and State’s and we were very disturbed by what we learned.

1. During a phone call to King and State, an employee revealed K & S are based in the Barbados.

2. Impossible to get an address to start legal action.

3. Pages and pages of complaints online about this company not honouring their warranty agreements.

4. Reports online of customers waiting up to 18 months for service and some never receiving repair service.

5. Many of these complaints named Leon’s who sold them the fraudulent warranty.

We are really feeling scammed by this point and we emailed Leon’s in March 2023 and requested a full refund of the 4 year warranty we paid to them ($1019.90 plus tax 152.99 total $1172.99). If Leon’s agreed to return this warranty amount we could hire our own repair people. We explained we could not wait up to 18 months for repairs to our appliances. Leon’s declined to refund our warranty amount stating that there were two claims submitted to K & S. True, two claims were opened, but no service delivered or no dates given for service. Therefore, this is NOT a valid reason for denying a refund of the warranty. It has now been over 9 months since our first claim was submitted and over 4 months without a Washing Machine. It is so unfair and unreasonable for King and State to expect a family to do without their appliances this long? The inconvenience and anxiety of not having a washing machine for 4 months and the lack of service/communication from K & S forced us to purchase a new Washer.

On May 4, 2023, we wrote back to K & S to request status of the dishwasher repair and to notify them that we could not do without a washing machine any longer so were forced to purchase a new one. We told them that we expected a buy out amount for the new washing machine. Several email requests followed and finally we got this response:

On May 12, 2023, at 10:23 AM, Customer Care wrote: Good day Washer [protected] - I am sorry to hear about this delay expereince with your units. Kindly provide a copy of the invoice with the purchase of the new washer, for our management team to review and advise of the next steps. Dishwasher [protected] - We will reach out to the techncian's management team to get an update. Thank you Regards, Shakira S Customer Care Email Support King & State Limited Tel.:[protected] Email: [protected]@kingandstate.com

On May 14, 2023 we responded and sent a PDF of the new Washer sales receipt and invoice.

Mon, May 29, 2023 1:08 PM Customer Care wrote: Good day, Thank you for sending the documents. Regrettably, the image size is too small for it to be legible. Could you please attach the proof of purchase or receipt, and the invoice as separate images? Try to capture the entire document, oriented in an upright position. Thank you Regards, Richard Bryan Customer Care Email Support King & State Limited Tel.:[protected] Email: [protected]@kingandstate.com

May 29 2023 2:04pm Reply to Richard. GE dishwasher [protected] & GE washer [protected] - Approximately 3 weeks ago we forwarded a PDF version of the invoice and sales slip to Shakira, your co-worker. She confirmed that it was legible, so she must have sent you the wrong email. Please find the PDF version below and I also will send pictures of both. We would certainly appreciate a response in a day or two.

On Jun 2, 2023, at 6:02 PM, Customer Care wrote: Good day, The management review your file and advised of the next steps:

WASHER – [protected] We can offer pro-rated credit to be used towards one appliance or one electronic . Please see below Terms and Conditions of pro-rated credit.

It's an in-store credit.

*Credit amount can be sent to the store (Leon's - CHARLOTTETOWN) within 24-48hours.

*The credit amount $301.99.

* The pro-rated credit is valid for 30 days only.

DISHWASHER - [protected] We can go forward to offer you the pro-rated credit to assist you with replacing your Dishwasher due to long wait and no response from the technician.

Here are the Terms & Conditions of the credit offer

The Credit is an In-Store Credit

Credit will be sent directly back to the store where you made the original purchase

Credit is calculated based on the age of unit. (From delivery date - Present)

Replacement product comes with the manufacturer’s warranty only

Customer has the option to purchase a new extended warranty for replacement product

Credit takes 24-48 business hrs to be processed.

CREDIT IS VALID FOR 30 DAYS.

Pro-rated credit amount:

Age of unit: 52 months

Credit amount: $268.62

Please let us know if you accept the credit offered and if you have any further questions Kindly respond to this email thread for better tracking and to advise of your decision. Thank you Regards, Shakira S Customer Care Email Support King & State Limited Tel.:[protected] Email: [protected]@kingandstate.com

Our reply Sent: 03 June 2023 11:05 AM From: John MacAusland To: Customer Care Subject: Reply to next steps offer June 2/2023- GE dishwasher [protected] & GE washer [protected]

Shakira: We were so pleased to see a response from your company at long last. However, we wish to point out a few facts you must consider in making your final decision regarding reimbursement.

1. The decision to issue rebate based on delivery to present (52 months) for both appliances should be revised to the dates the appliances stopped working and your approval for warranty. In this case it would be 43 months for the dishwasher and 46 months for the washer.

2. The amount that your company approved for repairs to our washing machine (Atlantic Handyman advised us) was over $900.00 therefore, the offer of $301.99 (42% of $724) is very, very low, especially considering the replacement cost. ($2000.00)

3. What happened to the adage “Customers Always First?” Offering us an in-store credit at Leon’s only benefits their company. How does an in-store credit help us to pay for our new washing machine or hire a local repair man to fix our dishwasher?

Thank you for your consideration to this new information. John and Luann MacAusland

Most recent response from King and State below:

Jun 7, 2023, 7:20 PM Customer Care: wrote: Good day, Our contract is with the Leon's Store, credit can only be offer in-store.





Dishwasher - Backdated

Pro-rated credit amount:

Age of unit: 44 months

Credit amount: $313.39

Washer - Backdated

Credit amount: $339.74

I have attached the warranty guidelines in the below link for you to review https://cdn.shopify.com/s/files/1/0476/7590/0072/files/ProductProtectionCert_Web_English.pdf?v=1600974843 All Terms and Conditions outline below will still follow. Please let us know how you wish to proceed. Thank you! Regards, Shakira Customer Care Email Support King & State Limited Tel.:[protected] Email: [protected]@kingandstate.com

WE were not agreeable with K & S’s second offer of in store credit to Leon’s so we responded: On Jun 9, 2023, at 1:08 PM, John MacAusland wrote: To: Customer Care , [protected]@leons.ca, Leann Frizzell , Front Office , Shakira Simmons Subject: Re: WARRANTY COMPLAINT - K & S files [protected] & [protected] To whom it may concern. **TIME SENSITIVE** Attached you will find a documented account (this is the document) of the sheer frustration we have encountered in the past 9 months trying to get service for our two GE appliances from a warranty we paid for in good faith that we would receive service when needed. Before we send this attached document and all the other documented emails, phone calls and Leons' visits to multiple outlets*, we are giving you a FYI in case you wish to reconsider your offer. Thank you for your time and we look forward to your quick reply. John and Luann MacAusland

*Consumer Affairs, Office of Civil Rights, GE Head Office, Leons Head Office, Better Business Bureau, Legal Services, CBC, Compass, Marketplace as well as several media platforms, etc.

NO one bothered to respond so we sent this second email From: John MacAusland Date: June 16, 2023 at 10:08:50 AM ADT To: Customer Care , [protected]@leons.ca, Leann Frizzell , Front Office , Shakira Simmons

Subject: Re: WARRANTY COMPLAINT - K & S files [protected] & [protected] To customer services departments: We are extremely disappointed that no one even bothered to acknowledge receipt of our June 9th email. We will follow though with our plan to send this document to the companies listed below unless we receive an acceptable offer from you on or before Friday, June 23, 2023.

Then we received this response from Leons office: From: CustomerCare Date: June 16, 2023 at 10:42:19 AM ADT To: John MacAusland , Customer Care , Leann Frizzell , Front Office , Shakira Simmons

Subject: WARRANTY COMPLAINT - K & S files [protected] & [protected] Dear John MacAusland, We hope this message finds you well. We wanted to bring to your attention the attached document containing the full details of the purchased King and State warranty contract. The address is on the certificate and can be found on the King and State Website. We would like to inform you that if a pro-rated credit is issued, the credit must be used to replace the defective products at Leon's. We are sorry to have to tell you that your request for a refund won't be considered. We recommend contacting your local store to use the credits issued within the allotted time frame. Best regards,

We did not receive either a warranty agreement or a Warranty Certificate at the point of sale, therefore we had no knowledge of the conditions of the warranty. Furthermore, we did not sign a contract with either King and State or with Leon’s. Doesn’t a contract require signatures of both parties (customer and seller)?

We do not accept an in-store credit at Leon’s in the amount of $653.13. This is a slap in the face, an in-store credit at Leon’s only benefits Leon’s, it does not help us pay for our new washing machine or assist us in hiring a local repair person to fix our dishwasher (now over 9 months without a dishwasher). Since Leon’s does not sell parts to fix appliances, the only option we see to have a working dishwasher would be to purchase a new dishwasher (from Leon’s with in-store credit which of course would not cover the cost of a new dishwasher). How does this option make any sense when our current dishwasher could be repaired for considerably less than this offer? Given our frustration and poor service from both Leon’s and King & State, why would we want to purchase more products/services from these businesses?

Leon’s are the big winner with this offer and in fact are making money from our warranty. Leon’s have our extended warranty payment of $1172.99 plus the warranty amount offered by King and State of $653.13, for a total of $1826.12. We intend to bring awareness to the public of this unfair, unjust and unethical practice that Leon’s Charlottetown and King and State are continuing to endorse to their customers.

All supporting documents, bills of sale and phone call logs can be provided, if required.

John and Luann MacAusland

PS There is no mention on the Warranty Certificate that only in-store credit would be available instead of repairs to our appliances.

On May 25th I purchased a brand new SAMSUNG 50" TV from Leons Crossiron location and picked it up at the Calgary warehouse on May 27th. A week later when I turned on the TV I had no sound. I turned the TV off for about 20 minutes and it worked. The following week I turned the TV on in the morning and had sound but no picture - I did the same thing and then it came back on OK

Yesterday when I turned on the TV I had no picture and still dont

I called Leons and was told sorry you need to deal with Samsung now

Basically - we got your money and now we are washing our hands of you

I have given Leons a great deal of business in the past 5 years and this is how they now want to treat me. I can tell you I will never deal with your company again.

I am furious that Leons is not willing to help me out. I bought a brand new TV and not a used TV. I expected to get something brand new that worked and not something that I cant use after 3 weeks. I now have no TV and have since spoken to Samsung which was the most painful experience of my life. It took me 2 x days to get this sorted out with them and to get a service call logged.

I received a call from a technician a few minutes ago who told me that he is familiar with this issue on Samsung TV'S and will order me parts and repair it. It would take about 10 to 12 days. ARE YOU KIDDING ME! I am not going without a TV for another 10 to 12 days. I want this TV replaced by LEONS. They sold a defective item to me and should stand good for it. Leons can take the TV back and get me a new one and then they can have it repaired and sell if to someone else. I am not accepting this as a resolution and want this TV replaced. I have called the Crossiron store and they will not put me through to the store manager. This is a pretty cowardly way to deal with customer / product issues. Ignore them and hope they go away.

Leons 13730-140st Edmonton AB. I would like to start with apologizing, for my anger as well as my deep disappointment with leons... On feb-27/2023, 15:20:21 we had purchased a sectional and a bed frame.

Qty item code vend description ext'd price
1 69g42255 069g so 2pc reverse sectional gray $.00
1 69g42253 069g so rhf sofa gray (reversible) $ 817.32
1 69g42254 069g so lhf corner chaise gray $ 681.68
1 [protected] 0001 magi seal $ 189.95
1 [protected] 0620 6-leg bed frame d/q/k glides $ 119.00
Merch subt. $ 1807.95
Pickup $.00
Taxable total $ 1807.95
Gst/hst $ 90.40
Pst/qst $.00
Total $ 1898.35
Deposit $ 1898.35
Balance due $.00

Upon delivery as we un pact them we discover we had the two right sides of the sectional no left side. Had to wait a month to get the left side. Did not get it so I phoned leon's we would not get delivery un till the end of july. I asked for leon's to com pick up the furniture so we can get a refund. My grand daughter stopped at leon's to see if she could help. She was looking at a damaged coffee table which she paid $40.00 for with a sales receipt. I had rebuilt the table at a cost if $ 300.00 and some change, three days driving around finding parts. Replaced the wheels as well as the arms for the lid for they were bent. The table has multiple dings and scratches. When I visit the store for a refund they told me I owed them $241.92 for a table that was paid for with a sales receipt. Less the bed frame $119.00. The refund is $ 1537.42. This is unacceptable is leon's having finance problems that you have to steele from the customers. $ 241.92 is a little money for leon's it is a lot for us. We are elderly, handicapped on a small pension witch took us 8 years of scrimping and saving to save the money for a new sectional. What a rip off scam they are running at that store.