The Dump
Reviews and Complaints

The Dump located Atlanta, Morosgo Drive They convince you they can resolve the problem which takes you past the return date of 2 wks. The sectional was left in my living room with 23 unattached legs in a box. No hardware. The legs are deep hollow and needs special tools to assemble. kThey could not come up with the screws yes they tried home depot etc.. called manufactur etc... to no avail. The sale was $3000 when I purchased a recline leather sofa and a leather 4 piece sectional Delivery arrived november 28, - The sectional needs 23 pieces of hardware to attach twelve wooden "L" shape sectional legs. Without the legs the sectional is low, being damaged, slides away when you try to sit on it and uncomfortable because one section has legs attached which makes that seating higher. My lower back is killing me. I am single woman on social security.

Bedroom set we saw on the floor in Lombard looked great so we purchased it. Upon delivery it appeared someone took a small hammer to it and the top was all chipped up. We refused delivery and now The Dump will hold back a 20% restock fee as they said the furniture is fine and it’s a distressed look. Total bait-n-switch. I’ve been on the phone all day hearing how I agreed to a restock fee in the documents if we refused order. Once they have the funds….they could care less about you and it will cost us $800 to refuse damaged furniture.

The Dump in Lombard, IL. We first told that they had the sectional in stock. Once we paid them, then we were called and told that it would be delivered by the end of May, then mid June and now another week out.

We were very specific with the sales person that we needed it by a certain date for an event in our home which it will not be here for. Such an embarrassing situation to invite people to our new home and not have furniture for them to sit on.

The woman who sold us the couch could care less. I called her, told her our problem and she never called me back. Now I'm very concerned about the quality of the furniture too.

I hate the lying and the inability to reach anyone as the store is now only open on weekends which is a bad sign.

This place has went downhill on service and quality in the past 3 years! Never again. I have many updates over the past two months of which I still have no bed. Not sure how much it will allow me to upload but I’ve gotten nothing but BS from these people, 2 managers, a sales person, delivery coordinators. All recorded calls. Omg! I’m just completely over it!

My daughter and I have previously purchased furniture here with no issues in 2018. I recently purchased another bedroom set. The delivery was messed up so they did supposedly credit the delivery although I’ve called Progressive and so far the delivery was not credited. The bigger issue is that the bed frame broke less than 24 hours after delivery. Because I had to wait another 4 days for the mattress no one had been on the frame. The mattress was delivered. That evening we heard a crack to wake up the next day to check the crack we heard at 4 am and found that the bed frame was not properly installed nor were the slats. The drawer frames were also not screwed in. I contacted the Dump immediately and was told that they would contact me that day. It’s been a week now of us sleeping on the couch as not to harm the frame anymore. I will be contacting corporate at this point. I have no other options after spending $2000 on a bed set. Very very disappointing!

I purchase a mattress at The Dump in Atlanta and was given a date to deliver and pick up old mattresses. Movers arrived on time but stated they were not instructed to pick up the old mattress. Called The Dump and 2 hours later they answered. The manager said my mattress was worn and soiled was why they did not take it. I told him the mattress was not worn, soiled or stained but that was not the reason I was told they could not remove it. Finally I told them to either pick up the new mattress and refund my money or remove the old. After a few more calls I was told they would pick up old mattress on Wednesday. Called today, Wednesday, told there was no confirmation to pick up and it will be next Tuesday. Will never shop The Dump again!

Let me start off by saying I am LIVID ! I spent almost $8000 dollars for my couch and table . It was delivered on Wednesday and the next day the recliner stopped working in the fully opened position . I have called the customer service number and got a snotty girl on the phone . I explained the situation and told her that I want it fixed today or to have someone come get it and fully refund my money . She was completely rude and useless . She said that she has to open a ticket and doesn’t know when it will get fixed . I asked her to call the warranty company and explain the situation and she refused . I call the warranty company and they said no ticket was open so they can not help . I then explained the situation again and was advised was not there problem and no ticket was open so If I have to return the couch then I have to call the store and schedule it . This is complete one of the most horrible experiences I have ever had . I didn’t spend $8000 for a broken couch .

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So far, I'll give them one star until my issue is resolved. I placed sales on 11/26/21 at the Atlanta location for a set which includes a loveseat, a chaise, and 3 ottomans.

The ottomans were not available, and I was not allowed to take the display item. I was informed the loveseat and the chaise were to be delivered on 12/01/21 (which they were) as a ‘partial delivery’, while the ottomans were to be delivered within two months, and I would be contacted with the delivery date. Based on those stipulations, I decided to purchase all the set and paid in full on site.

I didn’t hear back from The Dump for two months (except daily emails with ads) and decided to send messages online through the ‘Contact Us’ form starting on 2/01/22. After three messages and no response, I sent a message through the online text message option on 2/05/22 asking for a status of my order. I received a reply to that message on my phone stating that my order was pushed to May/June.

I asked to be informed as to what options I’d have, including canceling the order and obtain a refund. The reply to that message was that I would be getting a call with instructions.

I waited until today 2/10/21 to reply to that text thread informing that no one has called me yet. I got a reply and received a call back from the Atlanta location. I asked about me seeing online (ww.thedump.com) the ottoman as available in other locations and if they can ship it to the Atlanta location for delivery (which I already paid). I was told that I needed to contact their Ecommerce Support department to inquire about what other options I may have. Contacted Ecommerce pending their reply...

Needless to say, all the above is becoming a very frustrating experience with The Dump. I’d like to know if/when I can get the missing parts from my order which I paid for.

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3/21/22 UPDATE: Still waiting a resolution from this place. Numerous calls, where I've been put on hold for up to two hours just to be hung up on. I did my research and there is inventory in other locations, to which they keep telling me they are looking into this. At this point I will file a complaint with the BBB (which already has this place with a D rating), and will be looking into small claims. Never again. Hope I will get the rest of the order which I paid for, or they can pick up half of the order they delivered in Nov and get all of my money back as I bought the set as a 'set' (not to be left with half of it because of their negligence and lack of business ethics). Stay away from this place or be ready and ok to have many headaches (and check their reviews because mine is not an isolated case).

We purchased a sectional on Nov. 29, 2020 with the expected delivery date of Feb. 15, 2021. I had a buyer for our current couch set lined up and I hadn't heard from the dump about setting up a delivery time. Good thing I called before we sold our old couch because apparently the shipment was delayed until May. It is now May 8, 2021 and once again I called to check the status of our order--it is now delayed until the end of June. The Dump claims it is an overseas vendor that is causing the long delays in shipping. I understand that good are moving slower these days and what have you, but this is quite a long wait, especially after being assured that our delivery would arrive in February when we made the purchase. What makes me the most frustrated is that we were always the ones who had to call about our order to find out it was delayed. Our salesperson texted us about a February 15 delivery date, then completely ghosted us after that. We haven't recieved an email, call or additional text with any updates or even a tracking number. I find it to be very poor customer service that we have not been contacted about such long delays or offered anything for the trouble. We think an offer of free delivery is the least the company can do, and a further discount on our product would be even better since we will have waited 7 months (perhaps longer?) since our purchase. What we want most of all is to be notified of updates and for someone to actually care about our experience as the customer.

Went June of this year 2020 me and my husband purchase the loveseat we sit on seven or eight different loveseat and we came up with three that we were interested the sales representative that we spoke to was a Mr I think Joe Black on John black he went and he got a deal from want with the store manager which is Rob I found out now to get the one that we were looking at down to 1300 it was $1, 500 we sit in like I say sterile we got delivered the wrong loveseat I spoke to Mr Black Mr Black said that they will not take it back of a coronavirus are they don't do refunds or exchanges due to that I explained to him that it was the wrong what's eating that it's causing complications by being the role of C Fowler net and I will back and we're not able to sit in it and anyone that said any complaints about their back of their neck he told me that I can try to talk to customer service which I have been doing that since Atty and I talked to him which is late June that I explain this to him we're in September going on October now I finally get a contact which is in the store talk to a lady there and she told me the store manager name was Rob Rob and give you the even common courtesy to give me a call to tell me anything he had the lady called me back to let me know that it's nothing that they can do but if I wanted to buy get this by something else from them he would give me 30% off now I'm telling you do not buy nothing from these people do not buy nothing from these people I have talked to customer service they said it's up to the store manager to do something for me so that means you are stuck with whatever you buy from these people I myself is going to take them to court because I have been to the doctor for my neck I have told them about it and they're not doing anything about it so the couch to me is not a good couch is a defaulted cost for my neck okay they try to get someone to come out to fix the couch has nothing wrong with it cuz it's the wrong couch

I have been trying to schedule delivery for order # 959POZ454 everyday since April 30th and have only heard from Michael Hall - 102 [protected]@mail.hfci.ladesk.com on May4th at which time he said he would send the thread to the proper party to best assist me and I would hear from someone on the 5th that didn't happen. So it looks like they just took my money and are done with this order. I can't even call and leave a message because the voice mail box is full. I don't think I'm being unreasonable I just want to schedule delivery of the mattress I paid for.
Rebecca King
74 Pueblo Road
Montgomery, IL 60538
[protected]

I bought the furniture for my new house from The Dump stores in Deerfield, IL and Lombard, IL. The products from The Dump were advertised as a superior quality luxury products. Because I was investing a good amount of money on the furniture for my new house and I wanted peace of mind, I bought extra 5-year service plan as well, so I can keep getting the service and support. One of the sectionals in my family room developed sagging and discoloration within first 6 months of the usage. When I complained to the customer care, they asked for pictures that i sent within few hours. After that my nightmare started, the customer care team has stopped responding to my follow-up emails and after many follow-ups, they sent the technician after one and half months of opening the complaint, the technician didn't address any of my complains and rejects the warranty saying that the discoloration is not a manufacturing defect and the sagging is normal. The discoloration is definitely a manufacturing defect as the the discoloration is not uniform and it is just one panel of the section that is changed to white color. The customer care has been the worst experience and my repeated requests for a supervisor connect has been denied. I regret buying the expensive furniture from The Dump which is essentially double the price of similar products from stores like Ashley or other manufacturers, but the quality of the furniture is not as good as they advertise, and the store is not willing to honor the warranty or service plan. Now I dont have confidence in the products and it appears that I have wasted my money on buying an extended service plan for those products.

630PJ0911 / Joseph Ford
WELL……..
I called. I filled out the paperwork.
I took all the pictures.
I waited a MONTH. I called.
"Were so sorry Gail Deaner is no longer here so your file got forgotten."
OK………..
"Mr. Ford I see all your pictures and stuff. I am going to resubmit it to the vendor and it could take 5 days."
IT HAS BEEN ANOTHER MONTH…….
My mattress (at the time) was only 8 months old.
PLEASE REPLY.

Joseph Ford

Cell:[protected]

I purchased a King Koil mattress, but when I received it is much harder than the one I tried in the store. They did tell me that since I was using it on a platform frame it would be harder, but called the King Koil manufacturer and was told it should not make that much of a difference. I cannot even find out what the firmess of the mattress is. I did make it perfectly clear to the sales lady that I did not want a hard one. It did state no returnes on the paperwork for delivery that is why I have hesitated to file a complaint. Everynight I wake up uncomfortable with my hip hurting, which did not happen before. I had found one that I was interested in but had two women telling me that the King Koil conformed better to my back and they only had one left in stock. So I laid on the King Koil again and they keep telling me that I would be happier with it. Unfortunately I caved in to the hard sell pressure. I knew that when I left the store something wasn't right because of how hard they were pushing me to buy this particular mattress and I was right. I really hope that there is something that can be done. Besides the discomfort this has been extremely stressfull for me.