The Dump reviews and complaints 4
View all 71 complaintsThe Dump - Armless power recliner (sectional)
It's been since January and the dump hasn't resolved the warranty issue on my sectional. Specifically the mechanism that reclines is broken and makes the armless recliner sit crooked. The Dump ordered a part that came broken and turns out was for the wrong chair. The Dump A month ago (7 months after warranty raised) attempted to bring a replacement it was for the wrong chair. When I contact them they only respond if I send a text after hours last week a different person contacted me to yet again deliver the (same) wrong part. They sent someone back in February he must have been the one to order the wrong part because he couldn't fix it I've told them over and over again which chair it is in the sectional. Now they aren't replying to me. They aren't holding up to their warranty. It's been 8 months even if parts aren't available they should still respond to me. If parts are ordered they should respond. I spent over 4K for this couch. I expected that it would last for years it didn't even last one year before the mechanism broke.
Desired outcome: I want the broken recliner fixed or replaced
The Dump - furniture in store not representative of furniture delivered/low quality/bad stitching
The furniture was delivered and I noticed right away it wasn't the same feel when sitting as what WAS ON DISPLAY IN THE STORE. When I was looking In store I told the Salesman, Jim Lane, I was unsure about the furniture. He said he was a designer and would look at pics of my living room and tell me if it would work. I sent pics of my living room, after he urged me to buy now As only 1 left in stock, and he responded to my text saying he was shopping and would get back with me. Of course he never did. The delivery was set up for 3 days after purchase - no response from Jim Lane- when it arrived it was brought In and I immediately noticed something was off. The furniture is very light weight - I can carry it which tells you how cheap it is. It moves when you sit down because it's light weight. The bench is short and no room to sit. The loveseat leans forward. All over the seams are curled - due to poor stitching. I immediately called the dump- waited on hold for 20-30 minutes and told the person I wasn't happy. Ann said to send her pics - I did - no response. The furniture is awful. The Dump name is spot on. I do not want this furniture. The delivery people don't give you time to sit and inspect. They are in and out. I want This furniture out of my house today.
The Dump - horrible customer service, dishonest sales tactics
My wife and I were decieved and ripped off by the dump store location in irving texas. We purchased an expensive mattress. The company's third party delivery people refused to set up and tak apart pour old mattress and bed frame.in return, we refuse delivery, they stoick us with almost $1000.00 in restocking fees for a mattress set we don't have. I have all the details on my website that I created. www.thedumpsucks.com
I am being contcated by ned scherer and threatened with court actions agianst me. People, I seay what the dump has done to almost all of us, needs to be stopped! I propose a class action lawsuit agianst the dump. Please go my website and contact me. Thank you for reading.
The complaint has been investigated and resolved to the customer’s satisfaction.
I purchased a leather loveseat, chair and ottoman on Oct.29, 2010. This was delivered on Nov.1, 2010. We sat on the new furniture for about a week and called in complaint that the seats were unacceptable. A man came out on Nov.13, 2010...took photos of the cushions and felt inside . He told my husband and myself they were bad and he would be filing his report with you on Mon., Nov.15, 2010. On Monday or Tuseday afternoon someone from the customer service office called me and said something just the opposite. I tried to explain just what the US Quality rep told me but to no avail. I insist your company pick up the furniture. We do not have that amount of money to spend on damaged furniture. We were not told that your company sold irregular merchandise. The product is bad and we will not pay our hard earned money on damaged goods. I am handicaped and my husband has had to start over on a new job. Will someone call me?
The Dump - refuse to replace defective furniture
We purchased a entertainment/sofa sectional from The Dump on 5/17/09 We began having problems 2 weeks after purchase. They sent a repair person who repaired that section. Less than 1 week 2 other sections broke. The repairman they sent said it was a defective and he would notify customer service who would contact us as to the next step. After several days and no response I called them only to be told the manufacturer of the Furniture would have to be contacted and they would have to decide what to do. We've called every day for over a month with no reply. We are out $2, 000 and have no furniture to sit on. We also were not informed of the return policy at the time of purchase.
The complaint has been investigated and resolved to the customer’s satisfaction.
I am currently having the same problem with a dresser purchased from The Dump (for $300+). It was delivered with visible scratches and gouges on the front and the delivery people even left off one of the knobs used to pull the drawers out. I reported this to customer (dis)service and made it clear to them that I wanted a new one. They said it would not be a problem, but that they would first send a technician out to take a picture of the damage (presumably to verify that there were indeed scratches on it). A week after the technician came, customer service contacted me and told me that since the dresser was "repairable", the technician was "required by procedure" to repair it - something quite different from what I had previously been told. I called the store, spoke to the manager, and had it out with him for fifteen minutes. He was all the while hiding behind his little defense line "I cannot violate company policy just because a customer is dissatisfied." Um, not only am I "dissatisfied"; I have a piece of [censor] furniture in my bedroom. And who are they trying to satisfy? Themselves, obviously. I told this [censor] (Mike Nelson) that I wanted the problem resolved my way - not his, but mine - and that I wanted an answer by today - a full week later. Still waiting. Oh, and I also purchased a nightstand for $130, which they said was on backorder and should be available for me to pick up in two weeks. This was on May 15 and I have not so much as heard one word about it (it is now June 25). Doesn't their slogan go something like "You'll never pay full price for furniture again"? Well, I guess now we know why. We're paying for incompetence and a complete lack of concern for the well-being of the customers. One might speculate that this is how they are able to be open only three nights a week and remain in business. My advice to everybody who reads this is DO NOT SHOP HERE! SPREAD THE WORD. THE DUMP HAS ITS NAME FOR TWO REASONS - IT IS A DUMP AND IT TAKES A DUMP ON ITS CUSTOMERS.
Store Location: Oaks, PA
Please contact me. I would like to gather enough individuals to form a class action lawsuit agianst The Dump. Please visit my website to see how we were "victimized" by The Dump. www.thedumpsucks.com r www.thedishonestdump.com
Thank you.
The sofa we bought in March was only 4 months old before it cracked and broke. After several attempts at getting a technician out, he took pictures and never bothered to call us back or repair the damage. To top it all off, The Dump will not honor our fabric protection warranty we paid for. The Dump is the LAST place we will ever shop again!
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