Bradlows Furniture
reviews and complaints

The agent that assisted me with my Fridge had made a mistake with the address delivery. The lady and I confirmed so many times where the Fridge should be sent to. I have now called and she says the address did not change and I should make my own arrangements. I am not happy especially when I spent most of my day at the shop making sure everything will go smoothly. Now I have to take out of my pocket which is not fair as I did everything correct on my end.

Im struggling since early this year to get my microwave replaced by bradlows Humansdorp after it went faulty. They cant fix it and promised it will be replaced. Until this day nothing has been done. I complaint maby times to head office and to the local stores all to find alot of excuses. Im sick of this people. They are useless. Will never buy anything from them again.

Dear Sir/Madam.

I am not happy with the promise that was made regarding my delivery.

Yesterday I was called by the Driver(Thokozane-[protected]) and he told me that they were leaving the warehouse to deliver my order.

At a later stage, I called him to do the follow-up and he told me that he was no longer coming they gave his delivery to another driver.

Customer service was contacted and they made a conference call with shop Tembisa Mall, on the call I was told that my order would be delivered before 20:00.

Unfortunately, today is the new day and my order didn't come as was promised or agreed.

Today just now I was called by another driver asking where Am i because they're loading the stock from the warehouse, I am angry because no arrangement was made for today.

Why are you breaching the promise to the customers?

Is this how you running the business?

I am not happy at all.

Kind regards

Sonnyboy

[protected]

Good day

I brought SonyshakeX70 in Bradlows In Gold Reef Mall /Carletonville And a sound started Giving Me A problem on a subwoofer after one year six months I took it back to the shop to be fixed.

After 2 months they did give it back to me said it is fixed which was not, I did return it back for the second time back to the shop again to be fixed it’s been for months still waiting for a sound (poor service)

9 may 2023

Time : 09:00am

I have purchased a 3 piece kitchen unit set from the chatsworth branch. I sent pictures and called on numerous occasions till date nothing as being done.

The manager of the store was suppose to get back to me till date he didn't bother to call that is very unprofessional and he need to be fired. Very bad service I am very disappointed.

Please sort out asap.

I got my lounge set in the 1st week of June. when it was delivered i noticed 2 out of the 3-piece was not working (the recliners).

I told the delivery guys and they said i should contact the store and they will replace it.

I called the store and they took 2weeks to take the sofa set, i get an sms stating that it will be fixed instead of giving me a new set (it was delivered broken, now i must get a broken set fixed).

They brought the sofa set back 3weeks later...Still in the same condition that it went. Nothing was "fixed" or replaced. I sent the sofas back. Now we are at the end of July...I dont have any sofas, the Bradlows Phoenix Plaza store dont assist. The manager does not do anything, they always say he is in meeting or on leave and the person that sold us the set is the same, always not available. When she is available she does nothing but say "i will escalate this".

Escalate what? i want my sofa or my deposit of R4000 + my installment back.

Almost 2 months of paying and sitting on the floor.

Last year March I bought a bed at bradlows benoni they deliver the bed I was in a hurry because I had to go to work 7 month later the bed was coming loose on the side I went to benoni bradlows they said they Wil sort it out after 9 months going up and down sending pics to bradlows benoni of the bed phoning head office they told me sorry they don't know where I got the bed from because they don't sell dynamic beds bradlows benoni blames head office and head office blame benoni branch then benoni branch blame the driver on the ref number MO - Rest - [protected] - 0274 bradlows in benoni never send the pics to head office I have all the proof on WhatsApp and phone recordings

Hi

I purchased a lounge suite from bradlows about a month and a half ago. I have logged a query as the sofas arw defected, the arm rest does not set right and the single sofa is pushed inside on the couchin. I have not received any sort of help or contact regarding this. My debit order is set for this month end, however I am not willing to pay a cent until my query is resolved. Please change the date until I receive a lounge suit in the best condition. I am not paying a little money for this loinge suit so please sort this out and do not debit me until this has gone through. I will be taking it further if you do.

You can email me on [protected]@gmail.com or contact me on [protected] before 10 am

Good day

I purchased I sitting room set from Bradlows Harbour crossing and the service delivery was not good. I went there last Saturday and they were unable to process the deal and they said they need to contact the regional manager on !MONDAY! I could not understand why they could not contact him the same time. Whilst waiting there the sales consulting is saying it’s not her fault…. No one said it was her fault and to me if my system is giving me issues I will contact my systems department not my regional manager. My question is who”s fault is it. On said day the sales consultant told me delivery fee R494.00 and I did confirm that that is was told that we will pay only R450.00.

We were told that we will get R500.00 cash Back therefore we opted to take the deal and only at the end we were told we either choose R500.00 cash back but will not receive free 2 Jodi Ottoman cube. Advert says you get this free and now they say either. This is unethical service delivery. On the day we go to pay for the item we are told that they will pay the cash Bach to my account…. Why was this not explained at first point of contact with client….to me the stuff don’t know their product and services. Look at the invoice it speaks volumes about bradlows …. They can’t print a neat invoice and give the customer. The invoice got full lines across the page. I was asking the contact who are they going to contact for the delivery she is giving me the wrong answer…. I ashed that a few times till her colleague had to explain to her what I was saying…. Very bad listening skills which 2 of your staff that are sitting a few meters away had to explain to her what the customer was saying. I stayed quiet at that time simply because there was other customers there at that moment.

I purchased a brand new fridge from Bradlows Chatsworth branch and from the very next day I noticed that it was over freezing. I went to the branch and laid a complaint. The technician came after three days and said nothing is wrong. After 2 week of using the fridge we couldn't even remove the trays as it was frozen solid. So defy changed the fridge and I returned the new fridge unopened back to Bradlows as per the Branch manager for a full refund this was in November 2022 it is now the 21 February 2023 and I did not receive a cent. I have been to the branch almost every second day this year and all I get is we will escalate this furfher. The head office help line also gives me this same excuse and they will get back to me after 24 hours for feed back. When I call back all I get is we will escalate this further but no results. It's now Four months and not a cent but they say we can get a full refund after 7 to 10 days so Bradlows 10 days takes 4 months

I bought a Hilton lounge suite in December last year from your George branch. With the delivery in January it was damaged. They took it back to the warehouse. I waited another 2 weeks for them to deliver my new suite. They don't want to wait for me until I arrived home and took it back to the warehouse. I waited another 2 weeks before the other suite arrives. When the guys delivered it the one 2 seater was damaged and there were damaged marks on the other one seaters. Another 2 weeks and I didn't received my new seater yet. It is going on for almost 2 months now. I want an answer. Otherwise I want my money back with interest.

Logged a complaint on the 14/12/2022 regarding the quality of the kitchen set.
From the 11/01/2023 I was advised this was to be delivered/exchanged. I called the warehouse and spoke to Tarsha and the manager Sagren. I advised them I was already off work waiting for the exchange and they keep pushing me around.
Sagres advised this will be delivered today. When I called the driver he does not have the order. Tasha andSagren does not answer any calls and are pathetic liars.
I called Bradlows Phoenix plaza and the manage Lance gave me a different story and said there is no stock and they are offline.
This service is unacceptable as I am working and cannot keep leaving work because they are incompetent

I bought 4 div couches at Bradlows Mokopane. All couches are faulty. I want to exchange all couches, but the branch manager advised that it is not possible. I must exchange in 2 div's. I want them all exchanged at once or I get my money back.

Purchased on - 23rd Novemeber 2022

Order number - 6875521

In this regard your prompt assistance will be appreciated.

Regards

Flora

I am writing to complain of none deliveries of the couches that I purchased on the 3rd 0f December 2022 at Westonaria Bradlows

I am complaining because I have not received my goods

When I first learned of this problem, I went to the store on the 6th the store manager ensure they will deliver the goods on 9th, still failed

I look forward to hearing from you as soon as possible to resolve this problem I am enclosing copies of my receipt I may be contacted at the following address and phone number

john.[protected]@rosond.com [protected]

your sincerely

John Madlalisa

I bought lounge suite and a bed by bradlows I've been having issues I went to bradlows Khayelitsha branch and there's no service at all. My missile sit on my 3 sitter couch the leather os breaking I've been trying to get it fixt but when I call customer service they keep on transferring me and remember I'm so tired even the bed I bought with my lounge suit I've been trying to log a product complain. I've noticed one thing that if you payed off your account you dont get after service bu Bradlows its bed

I had extended warranty of 36 months

My name nokulunga Mahlati

Contact [protected] _/ [protected]

I wish I read the reviews before I purchased from Bradlows I wouldn't have bought from them. I've been paying by debit order since 2020 and in March 2022 I have decided to settle the debt made manual payment then they debited from my account end March then they cancelled the debit order. In April I have not received monthly statement showing outstanding balance & end April they did not debit the bank account but in May was so surprised to receive calls & emails saying that I still have outstanding balance & I sent an email they didn't reply. I asked the agent to send me breakdown of the payments & initial debt I still haven't received I don't know how to handle this because they don't reply to emails instead I receive calls from different people and this is so annoying.

In October 2021 I purchased a lounge set which was delivered from the store when the branch said I would receive a new one from the warehouse, we laid a complaint and it had been changed. When the next set was delivered it also had many faults which the store manager was informed off and there was a request to change the lounge set once again. The lounge set was taken in for observation for a month whilst we sat on the floor for the entire time. Last week when another set had finally been delivered we had seen once again that it had many faults once the delivery guy set the lounge set up, we pointed it out to him. He had verified this complaint and we contacted the manager of the store to inform him of the many faults and we were then told to send it back with the delivery man who was in a hurry and said he would come back the same day to fetch the set and take it to the warehouse, he never returned. The next day we visited the store and had spoken as polite customers yet were still turned down by the manager saying "we cannot satisfy yourl as customers" and that it was "yourls fault because the lounge set wasn't sent back", the manager also said that "I am going to cancel this order and make sure a full refund is done to you" but until today 24th May he has not kept to his word as the lounge set with faults is still at my home, I visited the branch many times since then and was told that they do not know what's going on. The customer service was ridiculous and they had no understanding what so ever that nothing was my fault. I had also not missed a payment through all of the dilemma to deal with these scenarios.

When purchasing the set everyone in store had been really kind but they have the worst don't care attitude since that day.

I'd kindly appreciate if you can contact me Arun Govender urgently on [protected]

It's been over a month since i went to the wonderpark store in Pretoria to request for a refund, they took my documents and account statement.

To my surprise when i called the store last week asking about when will i receive my money because it's been over a month, they told me they didn't process the documents because the person who was helping is not in at work and they don't have login details, mind mind you it's been over a month. They didn't care to call me or notify me about anything. I personally went to the store on Friday so that they can apply for a refund again. And i hope i won't wait for another month then recive the same story again.

Wonderpark Pretoria branch has the worst service ever, they don't take customers seriously, they just don't care.