Bradlows Furniture
Reviews and Complaints

I bought a computer package from Morkels Promenade in December 2015.The tablet I got with the package is broken and I took it back to Morkels Mitchells which has now moved to Westgate Mall. I took the tablet to Morkels on the 17 May 2016 and to date I have not received anything in return.According to the store they are going to replace the tablet with a new tablaet. I phoned the store thrice already and then they just say they are waiting on stock from the supplier. I am very disappointed because every month they deduct their money from my bank account but now i'm paying for something that I don't have and if I don't phone them I don't hear anything from them which is totally unaccepted.The reference number for the product complaint is MOSN-[protected]-30.

I purchased a bedroom suit + bed set for R30 000 and was delivered / dropped at my place in my absence with a promise that they will come and assemble it . Up to date they never came back I don't know how many times I visited the store and the management is passing the buck. I lost trust and interest in bradlows over this easy problem I m even questioning this type of management

When the bedroom suite, which I paid cash for, was delivered it was NOT in a good condition it looked like it was used before or was on display. Even the way it was wrapped it showed that the goods were not from the manufacturer.
What annoys me most is that I told them that I want brand new furniture otherwise I would have taken the display from the shop.
The matter gets worse when Samantha (the Lady who is dealing with the matter) lied and said they are waiting for the feedback from the head office and to my annoyance the head office said they don't know anything about this.I feel very INSULTED and DISRESPECTED especially since I made myself clear about the conditions of acceptance and payment for the furniture.
When I told this Samantha that if they can't give me what I want, I want my money back she said the matter is being taken care of yet she was lying, so it means she doesn't care.

I bought a washing machine on credit in 2010. I settled the account in October 2011 and personally took the settlement letter to Morkels to show it to them because they still debited the account after the settlement.when i reported that, on the 9th of November 2011, they returned my money immediately. the problem now, is that they didn't stop sending statements. i went there to inquire why i was receiving statements after the settlement, the lady who helped me checked the account and acknowledged that it was paid up and added on in dismay to say that the people who work at their head office went doing their job because they hadn't updated the account payment, she also promised that the problem will be fixed. at the moment, (2 years after paying up the account ) they are coming to my house making treats to repossess the washing machine. to top it all, i appear to have two account numbers.

Mpho Seotsanyana

I bought a 4 piece bedroom suit in December 2012 & paid cash for it, bradlows delivered only the headboard, mirror, a chair & told me that they have run out of the kist that came with the bedroom suit.Its been 2 months now & no responds, when I call the manager she says there is nothing she can do cause she's still waiting for papers from the factory that prove that indeed I didn't receive the kist.So I wanted to know from the head office should I involve the lawyers cause clearly they are ripping me off, of something I paid for in cash!My email is [protected]@gmail.com

In December 2010 I bought a bedroom suite from Morkels, in cash. They delivered the goods however the drawer was broken. They acknowledged such and told me that they would come back and deliver one that is not broken. It never happened. I have been following up for the past two years without success. The mangers will call me for a few days to just amuse me and thereafter they will no longer hear from them. I do not owe Morkels a cent and yet I still do not have my goods. If i had owed them for two years, they would have already have a judgement against me and possible have garnished me. Now why must I wait so long? I'm really tired. If they do not have that bedroom suite any longer I would like my money back and I will buy it from another reputable furniture store.