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Dear Bradlows Customer Service,
I am writing to express my extreme dissatisfaction with the quality of products and service I have received from Bradlows. My experience has been nothing short of disappointing and frustrating.
Initially, I purchased three beds that turned out to be of terrible quality, wearing out within just two months despite not exceeding their maximum weight capacity. Despite my efforts in reaching out via email and logging a query with the head office, I have waited over 9 months for a replacement, to no avail.
Furthermore, a second delivery error occurred, and I was charged extra for a queen bed due to the discontinuation of the initial model. Even after settling the difference, the correct bed has not been delivered. It is unacceptable to expect me to sign for the replacement of two beds when only one has been received.
The issues with your products extend beyond delivery problems; the mattresses and bases make disturbing sounds, the stitches are insufficiently tight, requiring us to resew the bed cover. Additionally, there are no bed tags on any of the beds, giving the impression that I received repaired or rejected items. To add to the frustration, two seemingly identical single beds exhibit drastically different firmness levels.
I have lost faith in your ability to resolve these issues, and I am prepared to take matters into my own hands. I plan to hire a van and return these substandard beds to the store. I am requesting a full refund for the amount spent on these beds to be credited to my account by close of business on Monday, December 4th.
Your service has been incredibly disappointing, and the quality of your products is subpar. It is disheartening to feel as though I have been sold a lie. I strongly urge you to reassess your practices and consider employing individuals who can effectively address customer concerns.
I trust that you will take immediate action to rectify this situation and promptly process the refund. Failure to do so will leave me with no option but to escalate this matter further.
Sincerely,
🤬🤬🤬🤬🤬🤬🤬🤬
Claimed loss: Traveling Costs for store follow ups
Desired outcome: I want my money back!
i have similar situation where by i bought a bed within two months the mattress ,wore the thread that is surround the mattress it all running out to the point that you were able to see the springs inside . i raise the matter with the store could not get helped they handle the matter to Supplier Restonic they refuse to help me say it was not factory faulty mind you am still paying for something that u cant use ...