CB Furniture Stores Bradlows Furniture Terrible product quality and service

Bradlows Furniture review: Terrible product quality and service 1

KhomotsoK of Gauteng, ZA

Dec 02, 2023 6:32 am EST

Verified customer

Review updated: Dec 07, 2023

Featured review

Dear Bradlows Customer Service,

I am writing to express my extreme dissatisfaction with the quality of products and service I have received from Bradlows. My experience has been nothing short of disappointing and frustrating.

Initially, I purchased three beds that turned out to be of terrible quality, wearing out within just two months despite not exceeding their maximum weight capacity. Despite my efforts in reaching out via email and logging a query with the head office, I have waited over 9 months for a replacement, to no avail.

Furthermore, a second delivery error occurred, and I was charged extra for a queen bed due to the discontinuation of the initial model. Even after settling the difference, the correct bed has not been delivered. It is unacceptable to expect me to sign for the replacement of two beds when only one has been received.

The issues with your products extend beyond delivery problems; the mattresses and bases make disturbing sounds, the stitches are insufficiently tight, requiring us to resew the bed cover. Additionally, there are no bed tags on any of the beds, giving the impression that I received repaired or rejected items. To add to the frustration, two seemingly identical single beds exhibit drastically different firmness levels.

I have lost faith in your ability to resolve these issues, and I am prepared to take matters into my own hands. I plan to hire a van and return these substandard beds to the store. I am requesting a full refund for the amount spent on these beds to be credited to my account by close of business on Monday, December 4th.

Your service has been incredibly disappointing, and the quality of your products is subpar. It is disheartening to feel as though I have been sold a lie. I strongly urge you to reassess your practices and consider employing individuals who can effectively address customer concerns.

I trust that you will take immediate action to rectify this situation and promptly process the refund. Failure to do so will leave me with no option but to escalate this matter further.

Sincerely,

🤬🤬🤬🤬🤬🤬🤬🤬

Claimed loss: Traveling Costs for store follow ups

Desired outcome: I want my money back!

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beauhope

Diepkloof, ZA

1 comments

beauhope of Diepkloof, ZA

Dec 07, 2023 4:23 am EST

i have similar situation where by i bought a bed within two months the mattress ,wore the thread that is surround the mattress it all running out to the point that you were able to see the springs inside . i raise the matter with the store could not get helped they handle the matter to Supplier Restonic they refuse to help me say it was not factory faulty mind you am still paying for something that u cant use ...

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Bradlows Furniture Contacts

Bradlows Furniture phone numbers

800 119 933
800 119 933

Click up if you have successfully reached Bradlows Furniture by calling 800 119 933 phone number 5 5 users reported that they have successfully reached Bradlows Furniture by calling 800 119 933 phone number Click down if you have unsuccessfully reached Bradlows Furniture by calling 800 119 933 phone number 0 0 users reported that they have UNsuccessfully reached Bradlows Furniture by calling 800 119 933 phone number

64%
Confidence score

Customer Service

+27 102 111 120
+27 102 111 120

Click up if you have successfully reached Bradlows Furniture by calling +27 102 111 120 phone number 35 35 users reported that they have successfully reached Bradlows Furniture by calling +27 102 111 120 phone number Click down if you have unsuccessfully reached Bradlows Furniture by calling +27 102 111 120 phone number 30 30 users reported that they have UNsuccessfully reached Bradlows Furniture by calling +27 102 111 120 phone number

8%
Confidence score

Account Queries

+27 80 011 9933
+27 80 011 9933

Click up if you have successfully reached Bradlows Furniture by calling +27 80 011 9933 phone number 0 0 users reported that they have successfully reached Bradlows Furniture by calling +27 80 011 9933 phone number Click down if you have unsuccessfully reached Bradlows Furniture by calling +27 80 011 9933 phone number 0 0 users reported that they have UNsuccessfully reached Bradlows Furniture by calling +27 80 011 9933 phone number

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Bradlows Furniture emails

bradlowscustomercare@jdg.co.za

100%
Confidence score: 100%

Support

bradlows@jdg.co.za

100%
Confidence score: 100%

Bradlows Furniture address

45 Voortrekker Road, Alberton, 1449, South Africa

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