Gardner-White Furniture
Reviews and Complaints

I recently had the pleasure of shopping at Gardner White Furniture Company, and I must say, it was a delightful experience from start to finish. The salesperson, Ruth, was incredibly knowledgeable and provided quick service. All my furniture arrived earlier than expected, adding to my overall satisfaction. Gardner White truly values customer satisfaction and loyalty, making it a top choice for anyone seeking quality furniture and exceptional service.

I bought 2 of these same chairs I bought in Aug 2022. I had an issue with one of the chairs leaning to the left when sitting in it. Gardner white put a small amount of padding under the springs which did Not solve the issue. I called again - the tech came out and said there is no issue. I emailed customer service at least 10 times - no responce --- I also bought extended warranty coverage. So i call them in Jan 2024 - the tech comes out and says - yes there is an issue - I was told it is a manufacturer defect and they will need to order parts. Then after about 1 week of no answer I was told that the warranty does not cover this issue. WTF? Again I have 2 chairs the exact same - why is the other ok and this one has an issue. I was told that the bad chair has a cushion issue that is NOT covered by warranty on a chair that is not even 2 years old that i complained about at the begining.

On July 1,2023 I went into Gardner White Furniture at 14055 Hall Road to purchase a NEW Recliner chair. My salesperson was Diana Harrison. On july 2, 2023 I was delivered a used chair with stains all over the chair. I notified Diana Harrison on July 2, 20.23 that the chair was used. However, she did nothing but ignored what I told her. my skin broke out after I sat in the chair. I have been trying for two months to get this problem resolved. Their Service department would not do nothing, On September 15, I received a call from Warranty Service for Gardner White saying they denied my claim due to the chair being damaged in the warehouse. So, I went back into the store to try again to get this problem solved only to be denied from Employees. I was charged $1200 for this chair with monthly payments to a bank. I am disputed this $1200 credit card bill until this is resolved.

Special order Southern Motion furniture is a poorly-stapled mess with some fabric left so loose, it looks like there is a softball in there. This furniture was disassembled to get it into the house and reassembled on site; therefore it was possible to see all aspects of the mess. There is a 5" grease streak on the reclining chair. Photos attached of the grease and the back of the reclining sofa...you don't even want to know about underneath. No one at GW seems to care. Thousands of dollars.

I bought one full set of dining table from GW. The sales person sold one extended warranty with the furniture. Now when I am calling the Furniture protection they keep telling we have launched yours claim someone will contact you. I never got a call back and neither any service despite calling several times. Now when I contacted GW as they originally sold this to me but GW said they can't help. Such a shame they have no responsibility

I want my money back. Never buying anything from gardeners white.. worst furniture shop

Purchased our sofa in September, 2022, nothing but problems since. There is a broken spring on the one side. When you sit on that side it feels like you are sitting in a hole. Purchased at the Saginaw, Michigan store. Was told to go to the Auburn hills store and speak with the manager. We did this and they responded with "nothing wrong with your sofa" because it looks fine in a picture.

Have spoke numerous times trying to get this resolved with no success/ We also purchased a chair and a tempurpedic mattress set and adjustable frame. Still paying for this purchase.

Had I known that Gardner White had this type of reputation I would have never gone there. I am just asking to take this "lemon" of a sofa back and give me a different one. Why should I continue to pay for something that is obviously broken and uncomfortable. I am at the point that I am going to drop this sofa off in front of the store, so very disappointed.

I purchased a dining room table set, couch, love seat, and cocktail tables from this store which were made of poor quality. The paint began chipping off of the table, chairs, and cocktail tables within the first year of owning it. The warranty I purchased stated that they cover accidental spills on the furniture, but my warranty wasn't honored when I filed a claim. While purchasing my furniture, I was never notified by gw that my warranty was being purchased through a secondary company. I never received a brochure or any details written on what my warranty covered or what company it was through. I was verbally told that everything was coming from gw which seems to be false information.

I ordered and paid $10,065.76 for 2 Tempur=Proadapt medium twin XL mattress/Tempur-ergo sleeptracker Twin XL/King/Mattress protector all delivered on 3-30-23 but the GIFT advertised was not included and the delivery persons did not have it. I called Auburn Gardner White on 4-12-23 and a woman told me they will call me back about the gift; I have not received any call back as of today 4-14-23.

V C Pacheco

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[protected]@aol.com

Purchased furniture on May 5th 2021; paid for 4 yr extended warranty. Before Thanksgiving the wood on my chair fell apart, an didn't know there were nails sticking out. Got stuck with nails on my legs. My loveseat has been ripped an the foam is coming out my pillows. After 5months of submitting pictures an emails I was told they cannot help me. I will be contacting my lawyer for guidance an help. I will never buy anything from Gardner White again. My claim # 5755328. Hopefully

I went in to purchase a recliner. I had one of their “golden tickets” for 30% off. I asked my salesman if I could use it for my purchase. He said yes. I then told him I wanted to do the financing with their credit card which I was going to open. He told me I could do 25 months with a payment of 22$ a month. I had also told him I needed a small monthly payment. Great.. this was all approved by him.. so I open a credit card and then he tells me their system won’t allow the 25 months financing with the 30% off. He tells me only 12 months he can do and now my payment would be 103$ a month. I told him no that won’t work.. so he tells me he can only do the 20% off and no sales tax and now the price of the recliner just went up. I told him never mind and never mind the credit card.. too late the cards already open. I spoke to 2 managers and was basically told .. oh sorry

But theres nothing we can do…

Horrible experience and very unprofessional.. such a scam

I purchased a temperpedic matress & deerfield tv/fireplace stand, turn it on & it runs for 10-30seconds & shuts off & displays a E5 error code plus gives off a burnt odor, did a reset 4 times & still disfunctioning, call gardner white & they wanna send a tech out 8 days later& I just want a replacement, even called corporate & now I want a refund & they wanna threaten me with restocking fees, what kind of customer service is that, I just went thru cancer twice in my throat & can hardly talk & they wanna threaten & hassle me for a return or refund,& not including there overpriced &poor quality furniture is sickening.