Gardner-White Furniture

Ordered couch, chair, end table, cocktail and love seat. When deliver came there was no love seat asked where it was, delivery people said to call store. Later when to store they told them it was on back order. When the furniture was bought in store they never told us. When calling corporate tried to get a full refund but was told had to pay 25% restock fee which is really horrible. My parents were lied to because they speak broken English and elderly. Also wanted to get floor sample was told no. That's bad customer service. I believe was lied to, and in the end they hung up on me. bought on 03/23/21. delivered on 03/26/21. through out the years always had some kind of problems with Gardner white.

My husband and I ordered a couch mid October for a new home and were told by Jane and the Gardner white location if macomb mi off of Hayes road. She assured and reassured us at the time it would be here no later than late November. 4 months later, we received the couch-with the cuddler on the wrong side. I reached out to Gardner white and spoke with Jenny I believe in customer service, she was very helpful, she reached out to Jane who contacted my husbands cell because it was her day off. When I spoke to her about my issues she was extremely rude, cut me off saying "I'm going to stop you right there." I have worked in customer service my whole life and am now in fine dining. If an employee of mine ever made any guests' experience this awful I would want to know. Only the phone she tried to blame Covid, which I understand fully there is a pandemic. But COVID was prominent when we ordered the couch mid October, and she failed to mention any delay because she was being manipulative to a young couple and wanted a commission check no matter OUR inconvenience. My 11 month old and 4 year old had no couch for four months. On top of that, My frustration was that we were one, never told about any type of possible delay and two, it came four months late and was wrong, so I was understandably frustrated. Jane made everything so much worse. She didn't reach back out to us concerning anything throughout the process when we contacted her, but chose to call and be very out of line and rude via her personal phone number on her day off. I made it clear on the phone I didn't want to work with her anymore and told her that I would be calling Gardner white to make sure they were aware, she said "that's fine." I did so, again speaking to Jenny who was great and then the supervisor who said she would make janes supervisor aware. Not only did Jane text again last night, after being made aware we no longer wanted to work with her, being very passive aggressive, she also texted my husband again this morning before 8 a.m. which is illegal in Michigan. Again being passive aggressive. This experience has been absolutely horrendous and Jane definitely needs some type of repercussion because I'm sure we are not the only people she has treated so unprofessionally.