Menu
For Business Write a review File a complaint
Gardner-White Furniture

Gardner-White Furniture review: Fixing my coffee table

S
Author of the review
12:08 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

This is Suzan shallal, phone# [protected]

Address: 43521 Holmes dr, Sterling Heights, MI 49314

I’m filing a complaint against Gardner White. I bought a coffee table a little over a year ago and bought extended warranty on it that should cover everything that happens to it.

About few weeks ago I had an incident and I spelling large amount of water on the table, when I was trying to wiped it down with a towel the color of the table came off and my towel turned black and also some areas started peeling after. I went to Garden White in Madison Heights, MI on 14 mile and Van [censored] to report the issue and I opened claim by the customer service desk and that was 3 days after my incident. I explained everything to the he lady at the front desk and she said she can help me scheduling a service, and she did. A day before my service date I received a message from Gardner White stating that I need to call the extended warranty department for service, Gardner White can’t help me because it been more than a year since I bought the table. I thought the lady at Gardner white made the appointment with the extended warranty but I guess not. I called the phone number that they provided me and started a claim with the extended warranty department, they didn’t asked me a lot of questions, they just gave me an email and said I need to send my informations and pictures of the damage area, and I did. By the time I opened a claim with the warranty department it was couple of weeks after my incident because I waited for my appointment with Gardner White but they canceled my appointment the day before. I kept waiting for somebody to call me from the warranty department to schedule a service but no one did. I tried to call few time and they kept telling me to wait until they process my request. Almost a month later finally I got hold of somebody at the warranty department and they said my claim was denied because I didn’t report it to the witching a week and I didn’t explain what happened to it in details. I tried to explain that I made the claim after 3 days to Gardner White and the lady at the front desk told me that she opened the claim, but she didn’t do it right and I explained everything about the incident to that lady. The warranty department refused to listen and kept telling me it’s too late my claim is denied. I have the message that I received from Gardner White and the claim that I opened with them to prove what I’m saying but they don’t want to listen to me. I tried to call Gardner White store who opened my original claim and they are refusing to help and I keep leaving messages to a manager to call but they never call back. I paid almost $1000 for this coffee table with extended warranty and from the first incident they do want to cover. Why do they sell extended warranty if they are not willing to fix the problem. I am reach out to you today to help me solve my issue and help me fix or replace my coffee table.

My claim # with extended warranty is 6061442

Desired outcome: Repair or replacement to my coffee table

0 comments
Add a comment
  1. Gardner-White Furniture Contacts

  2. Gardner-White Furniture phone numbers
    +1 (810) 229-1754
    +1 (810) 229-1754
    Click up if you have successfully reached Gardner-White Furniture by calling +1 (810) 229-1754 phone number 0 0 users reported that they have successfully reached Gardner-White Furniture by calling +1 (810) 229-1754 phone number Click down if you have unsuccessfully reached Gardner-White Furniture by calling +1 (810) 229-1754 phone number 0 0 users reported that they have UNsuccessfully reached Gardner-White Furniture by calling +1 (810) 229-1754 phone number
    Brighton, MI
    +1 (734) 844-3190
    +1 (734) 844-3190
    Click up if you have successfully reached Gardner-White Furniture by calling +1 (734) 844-3190 phone number 0 0 users reported that they have successfully reached Gardner-White Furniture by calling +1 (734) 844-3190 phone number Click down if you have unsuccessfully reached Gardner-White Furniture by calling +1 (734) 844-3190 phone number 0 0 users reported that they have UNsuccessfully reached Gardner-White Furniture by calling +1 (734) 844-3190 phone number
    Canton, MI
    +1 (586) 566-2610
    +1 (586) 566-2610
    Click up if you have successfully reached Gardner-White Furniture by calling +1 (586) 566-2610 phone number 0 0 users reported that they have successfully reached Gardner-White Furniture by calling +1 (586) 566-2610 phone number Click down if you have unsuccessfully reached Gardner-White Furniture by calling +1 (586) 566-2610 phone number 0 0 users reported that they have UNsuccessfully reached Gardner-White Furniture by calling +1 (586) 566-2610 phone number
    Macomb Township, MI
    +1 (248) 481-2106
    +1 (248) 481-2106
    Click up if you have successfully reached Gardner-White Furniture by calling +1 (248) 481-2106 phone number 0 0 users reported that they have successfully reached Gardner-White Furniture by calling +1 (248) 481-2106 phone number Click down if you have unsuccessfully reached Gardner-White Furniture by calling +1 (248) 481-2106 phone number 0 0 users reported that they have UNsuccessfully reached Gardner-White Furniture by calling +1 (248) 481-2106 phone number
    Novi, MI
    +1 (248) 357-1380
    +1 (248) 357-1380
    Click up if you have successfully reached Gardner-White Furniture by calling +1 (248) 357-1380 phone number 0 0 users reported that they have successfully reached Gardner-White Furniture by calling +1 (248) 357-1380 phone number Click down if you have unsuccessfully reached Gardner-White Furniture by calling +1 (248) 357-1380 phone number 0 0 users reported that they have UNsuccessfully reached Gardner-White Furniture by calling +1 (248) 357-1380 phone number
    Southfield, MI
    +1 (313) 295-1820
    +1 (313) 295-1820
    Click up if you have successfully reached Gardner-White Furniture by calling +1 (313) 295-1820 phone number 0 0 users reported that they have successfully reached Gardner-White Furniture by calling +1 (313) 295-1820 phone number Click down if you have unsuccessfully reached Gardner-White Furniture by calling +1 (313) 295-1820 phone number 0 0 users reported that they have UNsuccessfully reached Gardner-White Furniture by calling +1 (313) 295-1820 phone number
    Taylor, MI
    +1 (586) 826-8300
    +1 (586) 826-8300
    Click up if you have successfully reached Gardner-White Furniture by calling +1 (586) 826-8300 phone number 0 0 users reported that they have successfully reached Gardner-White Furniture by calling +1 (586) 826-8300 phone number Click down if you have unsuccessfully reached Gardner-White Furniture by calling +1 (586) 826-8300 phone number 0 0 users reported that they have UNsuccessfully reached Gardner-White Furniture by calling +1 (586) 826-8300 phone number
    Warren, MI
    +1 (586) 776-8860
    +1 (586) 776-8860
    Click up if you have successfully reached Gardner-White Furniture by calling +1 (586) 776-8860 phone number 0 0 users reported that they have successfully reached Gardner-White Furniture by calling +1 (586) 776-8860 phone number Click down if you have unsuccessfully reached Gardner-White Furniture by calling +1 (586) 776-8860 phone number 0 0 users reported that they have UNsuccessfully reached Gardner-White Furniture by calling +1 (586) 776-8860 phone number
    Warren, MI
    +1 (248) 674-8990
    +1 (248) 674-8990
    Click up if you have successfully reached Gardner-White Furniture by calling +1 (248) 674-8990 phone number 0 0 users reported that they have successfully reached Gardner-White Furniture by calling +1 (248) 674-8990 phone number Click down if you have unsuccessfully reached Gardner-White Furniture by calling +1 (248) 674-8990 phone number 0 0 users reported that they have UNsuccessfully reached Gardner-White Furniture by calling +1 (248) 674-8990 phone number
    Waterford, MI
    +1 (586) 774-8853
    +1 (586) 774-8853
    Click up if you have successfully reached Gardner-White Furniture by calling +1 (586) 774-8853 phone number 0 0 users reported that they have successfully reached Gardner-White Furniture by calling +1 (586) 774-8853 phone number Click down if you have unsuccessfully reached Gardner-White Furniture by calling +1 (586) 774-8853 phone number 0 0 users reported that they have UNsuccessfully reached Gardner-White Furniture by calling +1 (586) 774-8853 phone number
    Main Line/Corporate Office
    +1 (248) 481-2200
    +1 (248) 481-2200
    Click up if you have successfully reached Gardner-White Furniture by calling +1 (248) 481-2200 phone number 0 0 users reported that they have successfully reached Gardner-White Furniture by calling +1 (248) 481-2200 phone number Click down if you have unsuccessfully reached Gardner-White Furniture by calling +1 (248) 481-2200 phone number 0 0 users reported that they have UNsuccessfully reached Gardner-White Furniture by calling +1 (248) 481-2200 phone number
    Customer Care
    +1 (248) 481-2108
    +1 (248) 481-2108
    Click up if you have successfully reached Gardner-White Furniture by calling +1 (248) 481-2108 phone number 0 0 users reported that they have successfully reached Gardner-White Furniture by calling +1 (248) 481-2108 phone number Click down if you have unsuccessfully reached Gardner-White Furniture by calling +1 (248) 481-2108 phone number 0 0 users reported that they have UNsuccessfully reached Gardner-White Furniture by calling +1 (248) 481-2108 phone number
    Warehouse
    More phone numbers
  3. Gardner-White Furniture emails
  4. Gardner-White Furniture address
    4445 N Atlantic Blvd, Auburn Hills, Michigan, 48326, United States
  5. Gardner-White Furniture social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 19, 2024
Gardner-White Furniture Category
Gardner-White Furniture is ranked 99 among 372 companies in the Furniture Stores category