Gardner-White Furniture

Absolutely horrible experience. I wish I didn't have to even give them a single star because they deserve zero.

Do not buy! I got a gardner white credit card and bought $4000 of furniture less than a year and a half ago. I even spent the money and bought the extended care plan that was sold to me by the salesman.

My $1100 couch completely fell apart and broke within 18 months. The frame snapped and there are springs poking out everywhere underneath. The couch is not heavily used and this should not have happened.

I have been dealing with the furniture care program which gw pitched me and sold me guaranteeing their product. It has now been 4.5 months since requesting service on my couch. It took 29 days for a serviceman to even come look at the couch. He said it was t worth fixing but he would report it. I got notified 3 weeks later by email that they would order the parts necessary and have them delivered to my home in 4-6 weeks. That was september 3rd-it is now nov 24th and 12 weeks have passed with nothing.

I have called FCP several times. They never have an answer or update they always say they will look into it and call me back. I've yet to ever receive a call back. I looked online and this is standard operating procedure for them. They have dozens and dozens of complaints lodged against them and their BBB rating is a 1.05 out of 5.

This is who Gardener White trusts and guarantees their quality and customer service to. After months of frustration and getting nowhere but following the protocol I reached out to gardener white to see if they would hopefully make it right. They refused. They said because it was more than a year they couldn't do anything. It was a brick wall. Here I am with an useable couch and a credit line which I'd rather burn than ever use again. I'm a father and husband of a young family and buying a new furniture set isn't a small deal or something I can do regularly. This was terrible and disappointing and I can't warn anyone enough about how they treat their customers.

Picked out a mattress in store
Gave credit card and set up delivery
Was not offered the no interest Gardner White credit card
Saw on line the next day
Called store, they said I was not in their system
They asked who was the salesperson
I told them and they said he was off that day and I had to wait until tomorrow, call him and come in the store to apply.
I applied online and was approved right away.
They said, after waiting on hold several times that I had to drive in to revise the transaction. I drove in to Waterford from Flint and they told me again that I would receive my delivery at end of day on Wednesday June 10th. I'm still waiting and it's 7:37 pm.
They call today to return my all from 2 days ago as I'm wating on delivery and was told he was here first thing this morning. No call, no text no nothing. Oh but they took a picture of my house. This is unbelivable. I am extremely dissatisfied. I have never in my 61 years been treated like this when I've spent my money and made 2 trips.

I took my disabled brother to get a living room outfit and ended up buying a new sofa and reclining chair . After reviving my first set that was damaged it was replaced and several times when two people were onit if one got off I was thrown off ! I called and complained several times and of course they sent out a tech and he witnessed it himself .. So they told me to come in and I could pick out something else I decided to pick real all leather Calvert suit with my salesman and I was reassured several times that it was all leather... Well after awhile I was cleaning the leather and noticed cracks and small tares in the sides and seams! I called my salesman several times .. Then I became very sick and was hospitalized on and off for the next two years during that time no one even used it but when I went to use it again I started to see more and more damage. SO I CALLED AGAIN AND AGAIN NO RESPONSE SO I CALLED THE MAIN NUMBER AND THEY SENT OUT A TECH AGAIN AND HE WAS SO HONEST THAT I ALMOST FELL OFF OF THE COUCH MYSELF... HE STATED THAT THE ONLY PART THAT WAS LEATHER WAS THT TOP THE SIDES ARE NOT AND THAT IS WHY ITS CRACKING AND WRIPPING UP ... They called me to say that it would cost me to repair the pieces and fix the stabilizer bar in the chair... We don't weigh over 175 in this house and I weigh 95 .. I AM GOING TO NOTIFY THE NEWS AS TO THIS ISSUE SINCE THEY SEEM TO THINK THAT I DONT DESERVE WHAT I BOUGHT... I DID PAY FULL PRICE OF $2077! THEY SHOULD BE ASGAMED OF WRIPING OFF CONSUMERS ON ADAILY BASIS...

Last July my wife and I purchase a new king size mattress during the king for queen sale at the Gardner White on Dixie Highway in Waterford Michigan. Everything started off perfect. It was delivered a day or two later and great until after only 7 months it was sagging quite a bit. We called and someone came out very soon and said we would be able to get a new mattress. I was happy, for now. I went into the store to set up the new mattress delivery. While in the store I suggested that I would be happier with a different mattress because of how quickly this one started to sag. I was informed that I'd have to come back because the person who had to make that decision was not there. I waited and never heard back so after 3 or 4 days I went back and they had never got an answer but were able to get an approval after about a 30 minute wait. I got to choose from one other mattress. It was firmer but felt okay so we went with it. It was delivered quickly again. The first few mornings we woke up and our backs were slightly sore but I just figured it was an adjustment going to a firmer mattress. Its now been a few weeks and we are sleeping in the spare bedroom on our old mattress because our backs hurt so bad.

Last Thursday I went in and spoke with someone at the service desk about my problems. I just explained how uncomfortable the bed was and it was causing so much pain we were sleeping on our old mattress. I asked what our options were and if they could please help me out. I also stated that if it required upgrading to a more expensive mattress we would be willing to spend more if needed. I was told there was no one in the store that could make the decision and they had to call Jeff at the main distribution center. She did let me know it was 6:00 and he was probably gone but she would email him right away. I said okay and thought I would here back soon. By Monday evening I still had not heard anything so stopped in again after work. Unfortunately the lady I had talked to on Thursday was not there nore did she put any notes in my file. So I explained everything again to the lady that was there she informed me of the same information and said she'd call Jeff. I politely asked if anyone in the store could help because I had been told Jeff would contact me once before. She said there is a manager but he can't do anything(seems kind of pointless). I asked if I could get Jeff's number to call myself but before she could get it for me a salesperson, I think TJ, rudely interrupted and told her to ring someone and then she could finish with me. I was being patient. But then they started arguing because she said she couldn't because there were no prices and he said just take a deposit but she said she couldn't and shes been there a year and must be stupid! I was just thinking WOW! This is crazy. They gave me the number and I left. When I got home I was so bothered I called back and asked for a manager and explained the situation and poor service. His response was "I will talk to them about it." That was it.

There are few things that are really bothering me. First, not one of the several people I has spoken with has said "I'm sorry" when I've told them how bad my back hurts and I'm sleeping on my old bed. Second, I am being ignored and can't get help from anyone. Jeff was supposedly emailed last Thursday and called by me yesterday and today. All I want is a bed I can sleep on! Lastly, is how uncomfortable and unappreciated I have felt through this entire process, especially during the last visit in the store with the associates arguing in front of me.

If I don't here back soon I think my next step is either contacting the Better Business Bureau or having my brother-in-law who is an attorney write a letter to their legal department. I am really hoping it doesn't get to that because I just want a mattress I can sleep on even if I have to pay a little more. Seems pretty reasonable to me