The Dump
Reviews and Complaints

has anyone purchased a 100% wool rug from the dump? we paid aa bunch for ours and it seems to be falling apart. I get at least 2 handsful of fur everyday. this stuff clogs up my vacuum (upright and handheld) now i'm going over the entire 8x10 area with my hand. after reading return nightmares i'm afraid i'm stuck with it. has anyone had a good experience buying a rug from the dup?

Similar experience in Irving. Incomplete furniture delivered, not even the delivery men could put together, as they missed a part. They took the furniture back. It took The Dump 2 weeks to refund our money, minus restocking and delivery fees, even though they did not have a replacement for the furniture and we did not sign the delivery reception. In short, we ended up with no furniture, but the Dump charged us for the stress and wasted time they caused us. Customer service completely unhelpful. Will never shop there again.

Thank you to the 3 of you for saving me before this as me.
I saw the ad tonight on TV and was thinking we should go look at beds because we have been in the market for a tempur pedic, and it seemed like maybe a good deal.
After the first story, the deal says off, and after reading all 3 of your stories, we will never shop there. Don't need the Hasell for an expensive place that passes themselves off as discount.
THANK YOU, THANK YOU, THANK YOU!

Pics of bugs at the dump in irving

I went to the dump in Irving on Saturday, memorial day weekend picked out a I able and went to the beds to pick out a bed. Albert, the sales guy came back time and time again we laid on the mattresses to find a fit. We eventually check out, Albert gave Tim, our original sales guy the hardest time for being new. As we checked out john comes out of nowhere to say he and Albert teamed up cause Albert owes him one. I pay for Delivery set for Wednesday. well through all the hassle and rude Salesman peeping over the office window as we checked out, they didn't give us me my mattress cover. I was told they would ship it out because it couldn't be brought on delivery. We decided to go back and cancel delivery while there. This is where the true problem rise.

They bring out the first bed, it has a red stain on the back, I deny it because I didn't want a problem with warranty. They brought out another mattress this time it has two bugs on it. One of the guys from the warehouse laughs as another was disgruntled about me checking the bed. Now after going for the manager and requesting a refund the operation manager oz wanted us to try their third and final bed, made by restonic. As they pull that bed the Bed manager nick calls us in wanting me to pick another bed from that same company. Their internal communication is off they were pulling us back and forth. we go out. Inspect the final bed and low and behold it to has a bug. No one ever apologized for our wasted time or the fact we no longer had a bed. I was told I can pick another Bed at no additional charge. Then the hand off game began, including witnessing Albert and john, the team salesman, fight over who would assist me now. Nick offered a bed up to 300 more and crazily wants me to go half for anything higher. Never apologized. Now I'm without a bed, oz never came back to address me even after I called for him. I've shopped here before but never again. Beware bugs I've been told is almost normal here and no warranty is given if bugs are present. I was told customers complain of bed bugs on the regular. The dumps attitude was horrible and sales guy fight for you then pass you off when a problem arise. Never again will I buy from there!

Exact same thing happened to us! NEVER AGAIN GOING TO THE DUMP

Buyers beware! If you buy any bedframe here look for gaps! This is a note we sent to the better business bureau and we’re going to take them to small claims court – this is out of principal, you don’t treat a customer who spent nearly 10 grand in your store, this is not how you build good customer report and keep them coming back. I will say, Darren is a good sales rep but unfortunately he works for an unethical company. The manager of that store needs a lesson in customer service 101, he said in his 30 years he’s never had customer complain about a 1 foot gap on their bed, well, we are, so what’s your point? I can’t sleep at night w/out my pillow (s) falling through the head board and worrying my 6 lb. dog will break a leg. What happened to listening to your customer, working with them to keep them coming back? We would have exchanged it for another frame but now we’re so disappointed we’ll NEVER do business with them again.
Dear Better Business Bureau:

My husband and I purchased a bedroom suite from The Dump.

The policy on returns is very clear. After delivery you can return your furniture for any reason, but you must pay a restocking fee.

Upon delivery we noted a design flaw that was covered by bedding at the show room floor.

With no bedding it is evident that there is an unacceptable gap between the headboard and the mattress. The gap is so large the pillow fall through and to the floor while sleeping and it is my understanding that is the purpose of a headboard outside of looking good.

We immediately informed the installation team and have a receipt that the gap was unacceptable.

They informed us to call customer service immediately.

We were asked to measure the gap which we did on top of letting them know that we would like to return it. They said give us some time to remedy the situation. We also went down to The Dump in Person to express our frustration, and inform them that we would like them to either fix the gap or return the furniture. The finally sent a tech to look at the furniture. Due to the manner the sideboard assemble to the head and foot-board the problem could not be fixed leaving us only one solution, exchange the furniture.

We called customer service, and they informed us that we could not exchange it.

The bottom line is:

1. we informed The Dump per the agreement between us and them that we would like them to fix the problem or return it within 7 days.
2. They delayed beyond our 7 day window and told us it they could not fix the issue we could still return it.
3. They could not remedy the situation and now have not lived up to their agreement.

We have an acceptance of delivery that is signed my us and a representative of the dump with a note that the GAP is unacceptable. Which means we would not accept it without a remedy which never happened.

My cynical mind believes this is a ploy they utilize to give the appearance of living up to the terms and conditions of their agreement and reduce the amount of legitimate returns of poorly designed or defective furniture.

This is certainly not in the spirit of doing business properly and is a disgraceful way to treat a customer.

We would have worked with them and exchanged the bedframe for a frame that functions but now we’d like our money back.

Please take 5 minutes to fill out a complaint with the BBB regarding your experience at THE DUMP, here’s the link. It’s the only way we can make a difference. Another site is /link removed/ I included both links.
http://www.dallas.bbb.org/
/link removed/

Also note, the dump has an F rating with the BBB and yet they are still in business? This is outrageous.

http://www.bbb.org/houston/business-reviews/furniture-retail/the-dump-in-houston-tx-36000453/

Dealing with the Dump has been nothing but a nightmare. This is my 2nd complaint with the BBB. I first contacted the Dump customer service about my mattress in January of 2010, only to be given the run around by the customer service department. I wrote letters and issued a complaint to the BBB and finally the store manager said we could exchange the less than a year old defective mattress for a new one. Well they only said that to shut us up and to get rid of the complaint with the BBB. The king size mattress has indentations(its sinking on the right and left side and the middle is as good as new) as to where me and my husband sleep and squeaks really loud when you get in and out of bed. You feel springs poking at you in your sleep. I have horrible back pain from this mattress and have been going to a chiropractor over it. When we purchased the mattress there was a 10 or 15 year warranty on the mattress. The bedding manager Beau, gave a hard time and showed us some other mattress that was not ours. He said well its the model number on the receipt. I said well that is not our mattress at all. I then had to go all the way back home, take pictures of the mattress and bring them back to show him. This store is nothing but a SCAM. We were then told by sales person Brad that he would order us a new mattress and he would call when it came in.. Well 3 weeks went by no one called. So I called them and they told me it was in and the deal was we had to transport our old mattress back and they would give us a new one. Well the joke was on us. My husband loaded the old one on top of the car and brought it all the way there and then they told him that there was dirt and urine stains on it? I never knew either of us to pee the bed and the dirt was the size of a dime and it was from loading it on the car. So they were going to try to re sale it this defective mattress. A used mattress being returned to the manufacture due to it being defective should not matter if it had a speck of dirt on it. The dirt occurred from the transportation from our house to the store. This store is horrible and sells used mattresses. Our mattress was probably used it makes me think. They have greatly inconvenienced my husband and I and now we are stuck with a horrible mattress to sleep on and basically threw 999.00 out the window.

Recently went to the Dump due to an advertisement on the TV about a huge mattress sale and free adjustable frames. None of this was true. They wrote the book on "Bait and Switch". Do not frequent this store it is a rip-off and their advertisements are full of lies.

I have bought 2 living room sets, one from Ashley Furniture and it was leather. They delivered it and it was damaged goods, but didn't notice it for a few days, you could see where the leather was damaged and they repaired it, after carefullly looking it over, you could see scratched all over the set and they covered them with paint. I made them take it back.
Then I bought a 3 piece set from Mega Furniture on 28th Dr. Well it was guaranteed 100% leather and guess what, it was not, after my cats started walking on it you could see it was just plastic, it was more like Saran Wrap, I made them take this back to, not without a fight with either of these companies. #1 I put it on payments with the company and told them I would not pay, so they had to take it back, plus reporting them both to the BBB of Arizona. Ashley Furniture was the most uncomfortable furniture you ever sit on, if you were overweight, you would have a problem. They make lousy furniture. Mega furniture, I had to stop payment on my credit card, and that did the trick plus reporting them to the BBB which they just ignored, you have to hit these people where the money is before they will do anything. All crooks.

ARIZONA HAS BEEN DUMPED ON ! STAY AWAY YOU WILL BE MOBBED BY DISHONEST SALES REPS AND MANAGERS!

THE DUMP SUCKS IN AZ!

THEY JUST OPENED THE DUMP HERE IN TEMPE. THEL MANAGER DAN FROM THE DALLAS STORE THINKS HE IS GOD DOESN'T CARE ABOUT ANYONE, DOESN'T LISTEN TO ANYONE! WE WERE BUYING 10, 000.00
OR MORE FROM THE ONLY HONEST REP IN THE STORE ON SUNDAY, THE VERY FIRST DAY THEY OPENED. THEY REFERRED TO IT AS A "SOFT OPEN" . THE REP HAS ALWAYS BEEN A TOP PRODUCER AND VENDOR OF THE YEAR. WE SPECIFIED A LOT OF HER PRODUCTS THAT SHE REP. 10 YEARS AGO. ANYWAY OUR DESIGN FIRM FOUND OUT THAT SHE JUST MOVED BACK FROM MAUI AND STARTED WORKING FOR THE NEW TEMPE STORE, "THE DUMP" . SHE ASKED DAN 1 SIMPLE QUESTION AND HE STARTED CALLING HER NAMES AND YELLING AT HER IN FRONT US AND EVERYONE ELSE IN THE STORE. WE BACKED AWY FROM THE ORDER BOUGHT ONLY 2500.00 FROM HER SO SHE WOULD AT LEAST EARN A SMALL COMMISSION AND TOLD HER TO GET THE HELL OUT OF THEIR!
WE DECIDED TO PICK UP THE ORDER NOT WANTING ANYTHING TO DO WITH THE STORE! NEEDLESS TO SAY AS SOON AS WE SAW IT IN THE STORE WE WANTED OUR MONEY BACK. NOT SURE HOW SO MUCH DAMAGE COULD BE DONE BY JUST MOVING THE PIECE FROM THE SHOWROOM TO THE BACK BUT THEY REFUSED WE WILL HAVE TO USE OUR SERVICE AGREEMENT TO GET OUR MONEY BACK THEY SURELY WANT NOTHING TO DO WITH US! STAY AWAY FROM THE DUMP! YOU GET WHAT YOU PAY FOR
AS FOR THE GREAT REP THEY LOST SHE IS IN A MUCH BETTER SITUATION ! A PLACE WHERE SHE CAN FEEL GOOD ABOUT HIGH VOLUME A COMPANY THAT STANDS BEHIND HER PRODUCTION. ALL DESIGNER IN THE A AND D FIRMS HAVE BEEN GIVEN HER NEW PLACE OF EMPLOYMENT HERE IN AZ. WE ARE LUCKY TO HAVE HER BACK IN AZ!

The Sales people at Oaks PA are completely deceptive. I have contacted the PA attorneys generals office. The customer service people are improperly trained robtrons. Ned Scherer lack ethics and should be disbarred from practicing law but most importantly he should be let go as CEO of this poorly run company Company. It is a matter of time. He is the next Ken Lay. SEE YA IN HELL NED.

See you in CoURT

The name says it all; it is a DUMP. Why hasn't the Attorney General's Office dealt with the DECEPTIVE SALES PRACTICES, Lying Commercials, defective products and ridiculous customer service telemarketing team. Ned Scherer is the owner of this DUMP and he's hiding out in Virginia. LOSER... I'm going to file suit against you and your pathetic Carolina Furniture Company.