RC Willey Home Furnishings
Reviews and Complaints

We purchased two sofa's one in April 2018 and the other in May 2022. They have warranties and extended warranties. On 12/3/21 RC replaced the foam in the seat cushions and approximately 10 months later replaced them again due to going flat. The newest sofa has the same problem. I called in March 2023 and reported this once again. March 21 2023 the technician came to our home tested both sofa's took pictures and submitted his report for the claim. In April I spoke to a customer service rep asking if we could upgrade to a denser foam and we would pay the cost I was told the company does not offer this but would have a rep. call me back with more details. NO call back. Forward on to May 10th I spoke to a rep. with a follow up stating Naomi would call back. No call back. I called on May 24th spoke to Naomi stating there would be a cost as now the warranty was expired on the one sofa and the manufacturer stated the foam broke down due to wear and tear. My husband and myself are the only ones here and do not abuse the sofa but if i had to pay ok. she quoted me 71.50 for each foam piece but did not take payment. She stated she had ordered the foam for the newer sofa. June 9th spoke to a supervisor Robert explained everything stating Naomi will call back. No call back. I called June 10th spoke to Naomi who stated she wasn't sure of the prices she had to call the manufacturer and would call back the following Monday or Tuesday. I called at the end of the week and was told I would get a call back. On 06/22 I got a message from Carly? the supervisor who went on to say I was confused about the process? I returned the call explaining this was not the case, I totally understand the process and feel I am getting the run around. No call back. I left another message 06/29 waiting for a call back. I just would like to get new foam in both sofa's even if we have to pay for the one sofa. I was told the Blue Allison sofa would be covered especially since when this started was not even a year old. We have a house full of furniture from RC Willey and have been very satisfied until this experience. Both me and my husband worked for Kanowsky Furniture for 10 years so we are very familiar with the furniture business. If someone could please review this and follow up with me it would be appreciated. Thank you

I recently purchased carpet from one sales person and every time I asked her about extra charges for moving furniture, taking apart bed, putting together she quoted me different prices. I was given 200.00 gift card and was told once the carpet was installed I could use it. Every time I go in they say the installers haven't competed their bill yet. Rcwilley computer billing system is horrible. Same with furniture sales person.i was told several different things each time I talked with him.

I stay with my mom. She wanted to make my stay more comfortable she purchased (3)items on order # [protected] date: 10/22/2022. She couldn't fit the sofa/queen bed in her truck. To deliver all (3)items a fee $100. On 10/29/22 driver said the sofa wouldn't fit in the room without taking a measurement. She was charged $100. ? She wants to Cancelled the order. Of $2153.89 please help resolve

I’m having trouble with the Meridian, Idaho store resolving some issues with my kitchen appliances. I’ve been trying to get these issues resolved for roughly a year and have had zero success.

I purchased all of my new kitchen appliances at the Meridian store last fall. This included Thermador refrigerator and freezer units as well as Kitchenaid oven/microwave and dishwasher.

The issues began almost immediately.

I had ordered a 24” freezer unit which was physically in the store (I saw it there in the back room), however an 18” freezer unit was delivered. I was told that if I wanted the 24” I would need to wait for 6-9 months for delivery even though I had ordered the unit that was physically on the floor. I had to have my kitchen cabinets reconfigured to accommodate the smaller size as I was not going to live without a freezer for over half a year. The power supply was not delivered with the incorrect freezer unit nor was the toe kick. The installers were able to find a power supply but the toe kick had to be ordered. When the toe kick arrived several months later, the 18” part was stuffed into a 12” box and shrink wrapped then mailed. Unsurprisingly, the stainless steel toe kick was creased (bent) and scratched. I had to either use the creased and scratched toe kick or wait several more months for a new one, which I was not confident would arrive in any better condition than the first.

When the refrigerator was installed, I noticed a large gouge inside where the door meets the interior of the unit. The installers told me that this could be fixed by a company repair person. I have now spent the last almost a year trying to get this gouge repaired. My contractor worked with the sales person, the customer service people and the repair people. After 4 months a repair person was finally sent out, he took a look and said “I can’t fix that”. He said he would make a report to the company that the issue could not be repaired and that they would need to replace the unit. Since then I have called repeatedly to get the issue resolved, each person I spoke to (sales, customer service, service manager, store manager) said they would take care of the issue. Nobody has done anything to actually resolve the issue.

Finally, The Kitchenaid appliances I ordered were supposed to come with Blue insignia on the handles (my whole kitchen is blue), but instead arrived with the standard red insignia. I have also asked for this issue to be remedied multiple times, and multiple people and still a year later there is no resolution.

I spent many thousands of dollars on these appliances at your Meridian store and have had nothing but frustration in trying to get these issues resolved.

I ordered a sectional couch several weeks ago. We got a delivery date of March 8, 2022. We were going to Hawaii and would be out if town,so we got rid of our current couch. Five days before our delivery date I called to verify our delivery. They couldn't find our order. We finally found out that Hutch, our salesman, had neglected to put in our order so it deleted itself.

We purchased a vacuum cleaner from one of the stores and the attachment for cleaning carpets makes loud rattling noise. We have been trying to resolve it with the store and have not had any success for the last two months to come to a resolution. We would like for new attachment to be send to us as this product is still under warranty . the store has not made reasonable attempt to resolve it.

I believe I was discriminated against in the Reno store. I attempted to purchase a recliner and was signing up for the free delivery for a year. I double checked before I paid to make sure that when they removed my current chair they would also take away the ottoman that went with it. The salesman and the customer service rep were both extremely rude. I asked for a manager, she also was extremely rude. The salesman called me a liar. He said they have NEVER taken away furniture. I explained I knew this was not true as they took a chair for my roommate when his big screen was delivered. I asked the salesman if he was calling me a liar and he said "yes". In the meantime, an elderly neighbor had a chair delivered last week and guess what - there were the delivery people removing her existing chair. I guess I'm just not old enough! RC Willey is a liar and I want an apology in public!

I purchased a dryer that costs almost $600.00. I also have a 5-year warranty on the product. I called Customer Service and they said they would not come and replace the vent after some birds came into the vent. RC Willey did not put a shield on the outside of the vent to prevent this from happening. I spoke with April Young, Director of Customer Service in the Corporate Office, and she was extremely unpleasant and would not help me. This is a very unfortunate experience to feel that after being a good customer at RC Willey, that I would be treated this way. I also purchased the matching washer with them, and I have purchased TVs as well. I find this a very unpleasant experience for a customer to be treated this way.

My neighbor, who is 72 years old had a mattress delivered on August 18th. Neither employee were wearing a mask! I asked were their mask were and was given a dirty look. You make an appointment at the store in order to secure proper COVID percussions yet the employee who delivers your purchase take no percussions at all? Because my neighbor is elderly I am very concerned about the lack of concern your employees have by not complying with this simple policies. Mask up RC Willey!

I was suppose to have a recliner delivered today between 3-5pm. I have received text's for the last 3 days for me to confirm this deliverey, which I did.

Today at 8:30 I received another text stating that my recliner was loaded on the truck and would be there early around 1:30-2:30, so I rushed up to the deliver address which was an hour from where I was.

At 5:30pm without my deliverer I phoned the number of 916 770-2750 and the lady said that my recliner didn't make it on the truck! I asked when will it be delivered after she spoke with the supervisor she said well maybe tomorrow!

I said No. I want a firm time. I asked to speak with the supervisor, I was on hold almost 25 minutes then I hung up. I called again and got a different lady she said the supervisor was wroking on it! I asked what the supervisor name was and she didn't want to give it to me. Finally she said Jasmine. No one was called me still. I want a total refund, and I will NEVER do business with your company again.

Jack Glueck [protected]

I started a mattress warranty claim in August of 2019
RC Willey Representative explained you me that since I had an account in collections (a fraudulent account that was reported and filed for) that RC Willey would not honor the warranty

October 2019 I then pursued the claim again calling the store I bought the mattress from. After having Precise Mattress Inspection come out, do their inspection I was informed a few days later that I would not be covered due to a body impression meeting standards.

The warranty was for a bulge in the mattress side that caused my spine to pinch nerves causing severe pain, sleepless nights, loss of control to bladder, aggravating spinal fusion locations etc,

It was then sent "up" to Valerie in the Mattress warranty department. After explaining the situation I sent her pictures of the defect. A few days later I hear the return is accepted and Simmons wants my mattress.

I then have to return my mattress and sleep on the floor for an uncertain amount of time for me to be able to get a refund and purchase a new mattress. Which was explained that Simmons has to give RC Willey the funds before I can get my refund

With my work schedule being quite out of hand I had to throw the mattress in the back Of my truck to return to my nearest store.

Upon doing this the Manager that night tried stating that I returned a different mattress stating it wasn't the same as she did not see the bulge and it was dirty. Bulge is on the side the associates laid it to put on a dolly.

This has been going on for months now and has been THE WORT experience with a manufacturer defect where the consumer gets the short end of the stick. I was also informed I would be getting LESS than what I paid do to a promotion at the time I did not receive.

This is completely unacceptable and fraudulent on RC Willey's and precise mattress inspection.

Purchased and paid for installation. Took a couple of weeks to get it installed. It is not my favorite dishwasher. Doesn't clean that great and won't dry completely. Well, 11 months and the LC light comes on. Won't drain. Repair guy came out to fix it and needed to order a part. Came back and worked on it. So it worked for 6 weeks and broke again. Of course it is 1 week passed the original warranty. Now they tell me I have to pay to have this piece of crap fixed. This was not a cheap dishwasher.

Hello, I recently closed escrow on a home and I immediately made my way to the new Delta Shores RC Willy's Store in Elk Grove Ca. I purchased a number of items including a very expensive bedroom set.

I paid to have the items delivered. The first item was a TV console. The first item came all scratched up an was completely dusty. The delivery people advised me to call customer service and complain and also they said they would make a note on the delivery about the damaged product.

Called customer service they offered a credit. I declined because I wanted a nice console not a discount on a damaged unit. They re-delivered and that unit was fine.

Next was the purchase of my bedroom set that was 4K. Large pieces as this was a big and bulky bedroom set. It was delivered. When the crew knocked on my door, they said they could not wear shoe covers after I requested it. I hesitated but let them in my brand new home with light carpet. It was two or three guys going up and down. Of the 5 items delivered, only 2 where acceptable. The others had either chips, discolored or broken. When they left I complained to customer service about the delivery guys not wearing shoe covers and my items that were unacceptable. I did not want to accept a credit for damaged items.

They agreed to exchange a few of the items and they assured me they would be wearing boots the next time..

The second attempt came and again no booties, they told me it was not allowed by the company. I explained what I was told they would wear them and their words "The problem with Delta Shores is its a new store and they don't know policy"

Again, a few of the items were still damaged. Even the delivery guys felt I shouldn't accept it so this time I refused the order all together.

Now I have taken two separate days from work to wait for delivery and I was frustrated. I called and asked for a manager. I spoke with several people but they offered to give me a credit for my trouble and send me a new one. More promises that the guys will wear shoe covers next time.

The delivery came for the third time and I only accepted one piece and I decided to keep the other damaged products because I lost faith I would ever receive a quality product at this point. No covers were used and when they left I noticed my carpet was dirty, they bumped into and caused damage to my stair rail and my walls on the stairway looked as if i let 15 loose 3 year olds rub their hands all the way up after playing in the mud.

I called back, was offered a discount for keeping the damaged products. So one discount was for my trouble, a second for the damaged products.

At some point I discussed the damage to my home not knowing they have an insurance claim center. Manager referred me to open the claim.

The claim department called immediately, she gave me some general info and offered to either send someone to fix the damage or paying me for my time. I opted to fix it myself. Claims said they would call me back.

I was never asked to take photos or anything. In fact I wasn't asked anything, 6 weeks go by and I left several voicemails. I pulled the manager back in that offered to send me to claims and she tried several times as well to get a hold of them.

Finally I got a hold of another person in claims and told him about the other person who never called me back or followed up. He said he would look into it and he had the original person call me back. Instead of telling her she was the one who never followed up I just said the other person didn't follow up so please be sure to call me back. She offered a settlement, told me she would put it in the mail today. 4 weeks rolls by, she called once after our conversation and I returned her call but nothing for 4 weeks.

I reach out again, to the one person in claims that responds and he said he will take care of it but instead he has the same unresponsive person email me.

This time she says two claims were opened and when they did the research they see I have already been credited for my home damages. I explained that those original two credits were for accepting a damaged product and taking so many days off of work for the deliveries of broken products.

I ask if she can connect me with her supervisor. The next day I get an email stating that the claim has been resolved because they see that I received a credit for damage on my property. In addition, they took back the credit that was given to me early on by customer service because it was against protocol how it was credited.

Now I am being told, they are sorry for two cases being open it was a confusion because one of the accounts was my moms that lives with me so same address. Sorry the girl who never followed up should have but didn't. Also, sorry they told me the check was in the mail 4 weeks prior but they were still trying to make sense of this file so the supervisor told that said person not to send a check. However, if I would sign a document stating that I will be resolved if they give me back a credit that was given to me for a whole other reason, they would put it back on my account. But only if I sign a resolution. Even though that was not a credit from claims they held it hostage with no regards to what i had been told or what I was saying.

So to end this, I was mislead, misinformed, lied to and nobody followed up with me consistently and I was delivered damaged products over and over again. There is nothing more they can do but re issue a credit to me that they took out of my account without my consent and basically double dipped. First it was a credit for accepting damaged product and then it was to cover my damaged home.

All this started exactly 4 months ago and this is how they treat customers. I would highly advise not shopping at RC Willys. If for anything, its because chances are you will receive a damaged product and customer service will drag your case on for months with no resolution because many do not know proper protocol and things will be done incorrectly and the customer will pay for it on way or another.

My daughter and I are both building new homes. We met our contractor at your orem store. Hugh I think is his name met us there as he works out of a different store. We picked out our carpet and laminate flooring that he showed us in our price range. Everything went well everyone was happy. We go on about 2 weeks picking out our cabinets and countertop colors to match with our flooring. Our salesman shows up to my house in fillmore unexpectedly and says our floor is out of budget and asks us to pick another one. Note my contractor had no clue this was happening. Instead of rc willey making this right we are now stuck with trying to find new flooring at a different store! Make it right rc willey you won't go broke you'll keep faithful customers!

We had a bed and box spring delivered on Friday of the Memorial Day weekend. After everything was unloaded we were told they forgot to bring the hardware to put the bed together, so we would have to wait until Saturday for them
to come back with it. We said we would wait while they go back and get it, since we had taken apart the old bed and had no other bed to sleep in. The delivery people left, then called and said they wouldn't be back until the next day, No apology, nothing.

We called the customer support number and were Rudely told we had to wait and they would come back and take the bed back the next day if we wanted, No apology. We were also told someone would call later with a time frame, but No Phone Call.

We are trying to navigate the house with a King size box springs and mattress in the way. We have been treated like it was Our Fault and they are doing us a Favor to sell to us. I have never been treated so rudely and dismissively by a company when They Screwed Up and caused Us such Inconvenience. No wonder Amazon is taking over the market, because they treat people like human beings.

One of your employees at the Murray location needs some help, not sure if he was having a bad day but as we approached he was on his cellphone he ignored us. I think his name is bobby, he completely ignored us specially when he saw our adopted son who isn't from here. We asked him for help with a TV but he said he didn't work in that department? If that's true could he have gotten us some help? It's all good I'll spend my money elsewhere. Thanks for ruining our day Bobby.

I've shopped with RC Willey for almost 30 years. My recent purchase, a sectional, has been a nightmare from the beginning. I have been given promise after promise that someone would return my call and give me assistance, with NO success. I called our sales person for three months, and never received a return call. I've been in to the University Mall location to raise a concern, and was given the run-around. I've been placed on hold to be told that a "supervisor" would call me back. I am still waiting. I've been in the design industry for many years and have never seen worse quality and customer service. I love the color, shape, size of this sectional and have designed my whole room around it, and would be a happy customer if it wasn't complete junk. The fabric must never have been market-tested because it just doesn't hold up. The seams are off by up to 5 inches and the chenille textile is prone to holes and stretching. I have 2 adult children and the sectional receives very little use, but it looks like it's been jumped on for 20 years by a lot of kids. The family room furniture I bought 18 years ago looks great in comparison and is in far better condition than this "new" sectional. Interestingly enough, I've had 2 technicians (the only RC Willey representatives that have ever called me, and that was to give me a window of time for the service call) come out to try to fix the situation, and both have agreed it looks terrible. The first tech told me that his sister had the same sectional, but in a different fabric, and it was fine. He even divulged that he had been on many service calls for this particular problem. I've been given promises for a long time. I traditionally do not post online, but this has become a situation that must be shared. BUYER BEWARE: RC WILLEY IS HAPPY TO TAKE YOUR MONEY, BUT ONCE YOU LEAVE THE STORE, YOU ARE ON YOUR OWN.