RC Willey Home Furnishings

Last week we received delivery of our brand new $4000 stove. It was installed and the old stove removed. Upon departure, the installer said everything was installed and he had tested everything and I was all set. Once they had left I went to double check that everything was working and noticed the main high-btu burner was missing it’s cap and would therefore not turned on. I immediately contacted the delivery folks to ask them if they could look in the box in their truck for the missing cap (and the missing oven temperature probe), and was told that they could not and that I should contact my sales rep. I proceeded to do so, and was told to contact customer service, which I once again did, and was told to expect a call back. That never happened, and my reaching via email and Twitter have failed to get any sort of resolution.

The one time I talked to customer support, I was told it would take months to get the missing piece, and it would be better to replace the whole stove, which was still a month out, and is in my opinion completely ridiculous.

I ordered two sofa's, a bookshelf, a tv stand, a bed and a dresser from rc willey. They were unable to deliver for a few days so I opted to arrange to collect the bed and dresser as my son needed one right away. I told the sales person when discussing this that I would arrange to have it picked up the following day as I was leaving town on business. A friend of mine who had a truck offered to pick up the items for me so I gave him my sales slip and receipt.

I got a call from rc willey that my friend was there attempting to pick up my items. I said yes, I gave him permission to do so. I was told that "i" had to be the one to pick up the items and I had to show my id as they can not release purchases without doing so. I explained that I was out of town and had mentioned to the sales person while purchasing that I needed the bed and dresser right away and that I would arrange to have it picked up the following day - and that no mention was made to me at that time that "i" had to be the one to pick up the items. I was then told the sales person should have told me their policy and that in order for them to release my purchase to a different party I would have had to arrange this at the time of purchase. I was told my only other option was to come to the store in person show my id and they could release my purchase.

I was dumb founded, I said so, let me get this straight - I need to drive to your store to tell you that the person standing in front of you has my permission to pick up the items I purchased from you. He said yes and you need to show me your id. I said, you called my phone number the one listed on my purchase receipt so you know I am who i'm saying I am but still you need me to come down in person to show you my id. I was told yes. I asked to speak to the store manager or supervisor and after speaking to three different people including the store manager they would not budge.

I am appalled that this company has such a strict non flexible policy even at a customers plea.in my opinion their policy is asinine and rc willey has absolutely no customer service

I originally made a deposit for a purchase of over $8, 700 worth of beds, dressers, and a flat screen televison from RC Willey, and was told by the salesman to come into the store 4 - 5 days before I wanted delivery to pay the balance. I came in 7 days prior to the time I needed delivery of the beds and television and was then told that it would not be able to be delivered until two weeks after my requested delivery date because it was being delivered to Lake Tahoe, which my salesman knew at the time of the purchase. The day before the scheduled delivery I called the delivery number to verify the delivery. They had the beds scheduled, but the television was scheduled to be delivered to the wrong address! After speaking with several people they assurred me the delivery was corrected and that I would receive the beds and the television the following day. The next day the beds arrived, but there was no television. The man delivering the beds called the store and they in turn called me to say that the televison would be delivered the following week, and asked if I would now also like the dressers I had on hold be delivered at that same time with the television. I confirmed that I would like everything delivered on that date. Tonight I called to confirm that the dressers and television were being delivered tomorrow and was told that the dressers were never scheduled for delivery and that in fact I would not be able to receive them for another 10 days! This delivery service has been outrageous, with no one accepting any responsiblility for the three delivery errors. I WILL NEVER SHOP AGAIN AT RC WILLEY!