RC Willey Home Furnishings

When RC Willey delivered our order of a refrigerator, they put a big dent on the refrigerator and also made some dent on our wall. The delviery team told us to file a claim. We left two message to the claim department but it has been over a week, no one has called us back. We went to RC Willey Murray store, they told us to email "support" through RC Willey website, we tried it several times, we are not able to send email.
Some one at customer service give us an email address to email pictures of damage, we did this too. But we do not hear any responses back from RC Claim deparmtent either.

I made a new purchase yesterday. In talking about an extended warranty our salesman said that we had several from years past. I mentioned that I was not aware or recieving any rebates from the unused warranties. In reviewing with RCWilley today, I was informed that I had lost out on $290.00 worth of warranty refunds. They are not automatic and you must claim them within 60 days or loose them as in our case. Wow! I was told "So sad, but nothing we can do now". What a scam. I was told it is in the fine print as a customer. I just took RCWilley at "their word", "if the warranty is not used during the warranty period you as a customer will receive 50% of the warranty purchase price back". No mention ever from any sales person about as a customer it is our responsibility to request it back at the end. I don't see that I am any different than the majority of consumers that anticipate that RCWilley would handle it. Buyer beware, there is no such thing as a refund if you don't use it, you just loose it. It seems more like a scam now. If you really care about your customers, help them with the details. Your warranty department had no problem telling me of the ones I missed out on. Easily they could implement an email notification. The monies refunded are only usable at RCWilley and no where else..I am very dissapointed with RCWilley. My esteem for them and their stores just fell apart. I think your loyalty is in question. My history shows my loyalty. Please make this good...

I purchased a twin sleeper sofa (product number 3236455) for $2, 000.01. I paid an additional $49.99 for their 7 year fabric protection cover. Prior to purchasing the fabric protector the sales lady specifically assured my wife and I that all stains were covered. Within a month of purchase we spilt red wine on the couch. I followed the cleaning requirements and dabbed the stained areas. I phoned RC Willey and they sent their contract cleaners out. Unfortunately he was unable to remove the stain, he photographed the sofa and stated that he would send the photo to RC Willey who would replace the sofa. I heard nothing further, so contacted RC Willey and was advised that my claim was being denied. I phoned the sales lady and she stated that the sofa would not be replaced as the stain was not on the fabric but on the mattress. If you check out the sofa, you'll see that the "fabric" pulls out to form the bed, it is one unit! There are no exclusions or exemptions in the warranty that they attached to my invoice. I would implore people to shop elsewhere, I will never purchase anything from RC Willey again